I do not recommend this website at all
I do not recommend this.
I purchased what appeared to be a pack of famous brand of pens. The listing makes it seem like you are buying a pack of 12 pens, and there is even a photo showing a 12-pack.
In reality, you only receive a single pen. The price is much higher than the normal price for one pen.
I thought I was getting a good deal since this website is supposed to offer bargains, but instead I felt misled.
Customer support was unhelpful, kept going in circles, and gave rushed responses.
Reply from EsseShop
Dear Customer,
We are sorry to hear about your dissatisfaction. However, we would like to clarify that the product description clearly states that the item refers to a single pen, with a minimum purchase quantity of 12 units, corresponding to one complete pack. The displayed price is also per individual pen.
The image showing the 12-pen pack therefore represents the minimum purchasable quantity and does not mean that 12 pens are included for the price of one.
Our customer service team attempted to clarify this based on the information provided on the product page. However, if you were charged for 12 units but received only one pen, please contact us again: we will immediately check your order and resolve any possible fulfilment error.