Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers. Recently, they received an enquiry for consumables outside of their range, and rather tha... See more
Company replied
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We had a non standard problem, important and urgent which required research by Esslab to give us the solution. After discussions, Chris @ Esslab gave me a list of products using in stock components... See more
Company replied
We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karo... See more
Company replied
I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab. #KAROLINA, Owen, Theresa... See more
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Company details
Written by the company
With over four decades of industry experience, ESSLAB has built a reputation as a trusted supplier of Certified Reference Materials, Instrumentation and Consumables. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers. We have established long-standing relationships with industry-leading suppliers who share our commitment to quality and innovation. By working closely with Inorganic Ventures, Hamilton, Macherey-Nagel, OHAUS, and other renowned manufacturers, we can bring you the latest advancements in laboratory technology and ensure that you have access to the most reliable products on the market. Customer satisfaction is at the core of everything we do. We strive to exceed your expectations by providing technical expertise, exceptional customer service, and prompt support at every stage of your journey with us. Our knowledgeable customer service team is always ready to assist you with product enquiries, technical questions, and order processing, ensuring a seamless experience when you choose ESSLAB as your laboratory supplier.
Contact info
356-358 Prince Avenue, SS0 0NF, Westcliff-on-Sea, United Kingdom
- 01702 555577
- sales@esslab.com
- esslab.com
4.8
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service
Excellent comms throughout, speedy process from RFQ to receiving goods back at base.
October 9, 2024
Reply from ESSLAB
Thank you for your feedback! We are pleased you are happy with the service you received from the ESSLAB team 😊
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Quick response as always
October 3, 2024
Reply from ESSLAB
Thank you for your positive review! We appreciate your business and look forward to working with you again in the future 😊
The product came late but i was…
The product came late but i was regularly updated about the delivery. Judy was very friendly and professional.
August 28, 2024
Reply from ESSLAB
Thank you for your review! We apologize for any inconvenience the late delivery may have caused but we are glad you're happy with the support you received from Judy. We look forward to working with you again! 🙂
Very efficient
Very efficient , friendly service. Kept informed through out the whole process
October 1, 2024
Reply from ESSLAB
Thank you for your positive feedback! We are thrilled you're satisfied with the service you received from the ESSLAB team 😊
Very quick to response and helpful.
September 23, 2024
Reply from ESSLAB
Thank you for your positive feedback! We look forward to working with you again in the future 😊
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The customer service and overall…
The customer service and overall experience with the entire Esslab team are absolutely outstanding. Nothing is ever too much trouble; our account manager, Karolina, consistently goes above and beyond. It’s truly a pleasure to have such a delightful and dependable business relationship with her and the rest of the Esslab team.
November 4, 2024
Unprompted review
Reply from ESSLAB
Thank you for your kind words! We are thrilled you are happy with the service provided by your account manager Karolina and the rest of the ESSLAB team. We are grateful for your business and look forward to working with you again in the near future! 😊
Excellent customer service.
We had a problem with our order & Esslab went over & above to sort it out as quickly as possible. I would highly recommend this company.
November 6, 2024
Reply from ESSLAB
Thank you for your kind words! We're delighted that you're pleased with the support you received from the ESSLAB team in resolving your order issue. We look forward to working with you again in the future! 🤗
Amazing experience
Amazing experience, learned so much from Chris who is very knowledgeable
September 19, 2024
Reply from ESSLAB
Thank you for your feedback! We are thrilled you are happy with the support you received from Chris!
Very friendly and professional service
Very friendly and professional service. Reactive to requests and communication in second to none. Will be happy to use them again.
October 30, 2024
Reply from ESSLAB
Thank you for your positive feedback! We are so pleased you are happy with the service you received from the ESSLAB team. We look forward to working with you again in the future!
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Reply from ESSLAB
Thank you for your positive feedback! We are delighted that you are happy with the service you received from the ESSLAB team.
excellent service
excellent service . Fixed my ancient bit of equipment with a mysterious fault . Good communication and fast service
October 11, 2024
Unprompted review
Reply from ESSLAB
Thank you for your positive feedback! We are thrilled you are satisfied with the service you received from the ESSLAB team!
Reply from ESSLAB
Thank you for your kind words! We're delighted to hear that you were satisfied with the service provided by Judy. We look forward to working with you again soon!
Excellent service
Judy understood the time pressure we were under and kept us up to date with stock levels.
August 22, 2024
Reply from ESSLAB
Thank you for your kind words! We are thrilled that you are happy with the support you received from Judy when placing your order. We look forward to working with you again in the near future!
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Reply from ESSLAB
Thank you for your feedback! We appreciate your business and look forward to supporting you again in the future!
Great service as usual
Great service as usual, quick quote given and quick delivery, always stay in touch, great communication and very professional
July 29, 2024
Reply from ESSLAB
Thank you for your positive feedback! We are pleased you are happy with the service you received from the ESSLAB team. We look forward to working with you again in the future!
Reply from ESSLAB
Thank you for your feedback! We are pleased that you are happy with the service you received from the ESSLAB team - we appreciate your business and look forward to working with you again!
Reply from ESSLAB
Thank you for your feedback! We are delighted that you are happy with the service and support you received from Lauren - we look forward to working with you again in the future!
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Excellent Service
Excellent Service. Friendly and informative service engineer. Was very helpful.
August 5, 2024
Unprompted review
Reply from ESSLAB
Thank you for your positive feedback! We are pleased that you are happy with the support you received from our service engineer, Lauren. We look forward to working with you again in the future!
The team are very helpful and quick to…
The team are very helpful and quick to reply to emails
June 21, 2024
Reply from ESSLAB
Thank you for your positive feedback! We are delighted that you are happy with the support you received from the ESSLAB team, we look forward to working with you again in the future.
Quick response
June 17, 2024
Reply from ESSLAB
Thankyou for your feedback! We are pleased you are satisfied with the support you received from the ESSLAB team.
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