We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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We had a face to face online meeting today with Andrew Ford. He was an excellent professional and took the time to talk through all our options to update our wills. Thanks to his great communication s... See more
Company replied
I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more
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The meeting to discuss making my will on my own, since my husband had died two years before, felt significant and a little daunting. However I was made to feel at ease and everything we discussed was... See more
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Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6K reviews
No recent history of asking for reviews
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Thank you Tom A for walking us through…
Thank you Tom A for walking us through what it all
Means and what’s best for us. Meeting us after work via Teams slotted into our lives. The cost is actually incredibly good value when you consider the extent of the terms they support us with. Thank you
June 18, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Victoria
We are so pleased to hear we could assist you with your needs and appreciate your kind words. It's wonderful that our flexible scheduling worked for you.
We will share your kind words with Thomas and the team.
Kind regards
Owen
Customer Services
Straightforward and reassuring
I recently used Coop Estate Planning and was extremely impressed with the service I received. The entire process was handled professionally, clearly, and with great attention to detail.
A special mention goes to Gitesh, who was outstanding throughout. He was incredibly insightful, knowledgeable, and took the time to explain everything in a way that was easy to understand. Estate planning can feel overwhelming, but Gitesh's expertise and patience made the whole experience straightforward and reassuring. He answered all of my questions thoroughly and provided valuable guidance tailored to my circumstances.
I would highly recommend Coop Estate Planning to anyone looking for professional, trustworthy estate planning services. Thank you, Gitesh, for your excellent support and advice.
June 17, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Chris
Thank you for your wonderful feedback. We are so pleased to hear that our estate planning service was professional and clear, and that we made the process straightforward and reassuring for you. We will share your kind words with Gitesh and the team.
Kind regards
Owen
Customer Services
Very clear communication
Colin was very clear and made everything really easy to understand. Thank you!
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Rose
We're so glad to hear we made everything easy to understand. Thank you for your kind words!
We will share your review with Colin and the Team
Kind regards
Owen
Customer Services
the host was very friendly and…
the host was very friendly and informative all questions answered and anything i didn't understand was explained.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear David
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we were able to answer all your questions.
We will share your review with Karen and the Team
Kind regards
Owen
Customer Services
Excellent customer service from Aftab…
Excellent customer service from Aftab Tayur, very knowledgeable of estate planning process. Would highly recommend.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Wiz
We truly appreciate your kind words. We are delighted to know our service and knowledge of estate planning were helpful.
We will share your review with Aftab and the Team
Kind regards
Owen
Customer Services
We had a fantastic experience…
We had a fantastic experience particularly with our consultant Andrew Ford who guided us through the entire process seamlessly. 10/10 to the Co-op and Andrew’s extremely pleasant service.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Adam
We are so pleased to hear you had such a fantastic experience and that our colleague provided seamless guidance. We truly appreciate your kind feedback.
We will share your review with Andrew and the Team
Kind regards
Owen
Customer Services
Reply from Co-op Estate Planning
Dear Louise
We are so pleased to hear you were happy with the service provided.
We will share your review with Paul and the Team
Kind regards
Owen
Customer Services
Friendly
Friendly, polite, easy going discussion with all the options fully explained.The Young Lady was very knowledgeable and extremely patient making sure that we understood what we were entering into.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mr White
Thank you for your kind comments. We are so pleased to hear that your experience was so positive and that we could assist you so effectively. We appreciate your feedback.
We will share your review with Kelly and the Team
Kind regards
Owen
Customer Services
Excellent service and value for money
This is the second time I have used the Co-op service to make a Will and including setting up a Trust and the process was excellent identifying any difficult issues and always identifying the best solution. The service really is very good value for money.
June 17, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Brian
We are so pleased to hear about your positive experience with our Will and Trust services. It's wonderful to know we could identify solutions and provide great value. Thank you for your kind feedback.
We will share your review with Ian and the Team
Kind regards
Owen
Customer Services
The service from the COOP was…easy and trustworthy
The service from the COOP was brilliant. Lots of helpful advice and a simple process. Andrew Ford was a great consultant
June 17, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Katie
Thank you for your kind feedback. We are delighted to hear our service was brilliant and helpful. We appreciate you sharing this.
We will share your review with Andrew and the Team
Kind regards
Owen
Customer Services
Shocking service from a household name
This service was referred to me via my Barclays account. The consultant sort to maximise the future value of my estate, despite comments I made regarding this aspect, and went to overstate the value in order to sell me additional products I do not need. verging on a scam, do not use.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Byron
Thank you for your review. I am sorry to hear of your experience. Please respond to the request for information from Trustpilot and once I have been able to verify your identity, I will refer the matter to our Estate Planning Team.
Kind regards
Owen
Customer Services
Excellent service and our adviser was…
Excellent service and our adviser was extremely helpful and covered everything we were looking for. Would thoroughly recommend.
June 20, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Natalie
Thank you for your feedback. We are delighted to know our service and adviser were helpful and covered everything you needed. We appreciate your recommendation!
We will share your review with Jayne and the Team
Kind regards
Owen
Customer Services
Co-Operative Will Service
Kate Arbuckle has a very nice demeanour and made the entire experience both efficient but friendly
June 20, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mike
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we provided an efficient and friendly experience. We will share your feedback with Kate and the team.
Kind regards
Owen
Customer Services
Would definitely recommend
We were very impressed with Co-op Estate Planning. The whole process was much more straightforward than I thought it would be. Many thanks to Hab Rahman, who put us at ease straight away. He was thorough, efficient and very approachable. Thank you!
June 5, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Ms SP
Thank you for your kind feedback. We are so pleased to hear that the process was straightforward and that our team member put you at ease. We appreciate your comments.
We will share your review with Hab and the Team
Kind regards
Owen
Customer Services
Poor communication
Meeting held during which the advice was clear. Was asked to purchase product during meeting but not given any breakdown of cost. Felt a bit pressured. Decided to pay. After the meeting I did not receive anything from the Co-op. I expected, at least, a receipt of payment. I have tried to chase by email but these have been ignored. I am beginning to wonder if this is a legitimate operation.
June 15, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Andrew
Thank you for your review. I am sorry to hear of your experience. Please respond to the request for information from Trustpilot and once I have been able to verify your identity, I will refer the matter to our Estate Planning Team.
Kind regards
Owen
Customer Services
Quality service
Gitesh helped us prepare our wills and we couldn't be happier with the service provided. They made the whole process simple, clear, and stress-free, taking the time to answer all our questions and explain everything in a way we could easily understand. Gitesh was very professional, friendly, and genuinely caring throughout. Look forward to working with the team again.
June 18, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Nyasha
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a professional and caring service. We will share your kind words with Gitesh and the team.
Kind regards
Owen
Customer Services
Excellent Will writing service
I arranged a telephone review with Ian Skelly to plan for my Will. He was very informative and covered lots of points I had not considered in a professional manner. A good experience and I will definitely recommend Co-op to my family an friends. Thank you Ian
June 18, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Annette
Thank you for your comments, we truly appreciate your feedback. We are so pleased to hear we could assist with your future needs and that you were satisfied with our Estate Planning service. We will share your feedback with Ian and the team.
Kind regards
Owen
Customer Services
Georgine Greenhalgh was super helpful
Georgine Greenhalgh was super helpful, really reasuring and talked us through the process of setting up our really clearly. We left the meeting with a wonderful feeling of relief that we are in safe hands and a good job done for the future if our families.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Hannah,
Thank you for your kind feedback. We are so pleased to hear that Georgine provided such reassuring and clear guidance. We are glad you feel confident about your family's future and that we could provide a sense of relief. We will share your review with the team.
Kind regards,
Rachel (Customer Services)
Very professional
Very professional, knowledgeable and helped guide me through options. excellent and would thoroughly recommend
June 18, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Gary,
Thank you for your feedback. We are delighted to know our professionalism and guidance were helpful. We appreciate your recommendation!
Kind regards,
Rachel (Customer Services)
WILL & LPA
Put very much at ease , very relaxed , on what was a serious matter.
June 18, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Derek,
We are pleased you felt comfortable and relaxed during the process.
Kind regards,
Rachel (Customer Services)
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