This place is a true luxury experience from start to finish ✨ The people, the building and the treatments are 5 🌟 Emry the lead consultant is so knowledgeable and welcoming! My hydro facial was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Este Medical Group has established itself as a global leader in the field of cosmetic and healthcare services over the past 25 years. Known for pushing the boundaries in their industry, they provide a wide range of treatments administered by skilled healthcare professionals in a safe, clinical setting. The company's success is driven by its Founder, Sam Cinkir, whose leadership has helped position Este Medical Group as a premier provider of healthcare and cosmetic treatments in the UK and internationally. Their commitment to safety, expertise, and cutting-edge treatments has earned them widespread recognition and trust.
9, Portland Road, Edgbaston, B16 9HN, Birmingham, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff. Still awaiting full results of my treatment. But so far, so good.

Reply from Este Medical Group Ltd
I had a great experience with Este Medical Group Leeds. The service from start to finish was professional, organised, and very welcoming.
A big thank you to Emre Kafadar for the clear and honest consultation. Everything was explained thoroughly, and I felt comfortable and well looked after throughout.
Highly recommend the team for their excellent service and professionalism.

Reply from Este Medical Group Ltd
Great customer service, all staff are friendly and knowledgeable. They care more about what’s best for you rather than selling you something. Always treated well whilst I’m there, love their honesty with how long treatments take and what to expect. Clean environment with competitive pricing. Definitely will look to do more treatments in future

Reply from Este Medical Group Ltd
I did my PRF with Miki, she is a great person did a very good job without feeling any pain! 100% recommend

Reply from Este Medical Group Ltd
I would like to say a big thank you to everyone at este London especially Iriena, Shirin Arazo and all the ladies at reception. Thank so much for being kind and helpful during my treatment.

Reply from Este Medical Group Ltd
Wonderful service by Amit, guiding very well throughout the whole process, and my hairs are improved, definitely recommended this place xx

Reply from Este Medical Group Ltd
Lulu is amazing, will take good care of you during your sessions. Very professional, friendly & nice. Very happy with my results.

Reply from Este Medical Group Ltd
Having undergone two previous hair transplant procedures at different clinics and being unhappy with the results, I was understandably very cautious about trying again. By the time I considered a third procedure, my expectations were high and my concerns were real.
Choosing Este Medical Group for my third hair transplant using Robotic DHI technology turned out to be the best decision I could have made. The results have exceeded my expectations, and I am genuinely very happy with the outcome.
From the very first consultation to today, the entire team has been outstanding. I was welcomed warmly, treated with respect, and guided honestly through every step of the process. The clinic is always extremely clean and hygienic, and every member of staff is friendly, professional, and approachable, which made the whole experience feel safe and reassuring.
What truly sets Este Medical Group apart is their level of aftercare. Even after my aftercare treatments were completed, the team continued to check in regularly, making sure I was progressing well and asking if I needed anything further. Their care and attention did not stop once the procedure was done they genuinely care about long-term results and patient satisfaction.
For anyone considering a hair transplant and looking for a clinic they can truly trust, I can confidently say that Este Medical Group delivers not only excellent results but also exceptional care and professionalism.
I’m grateful that my third attempt was with Este it made all the difference.

Reply from Este Medical Group Ltd
I was skeptical on what firm to go with for my hair transplant. I finally went with Este and I am happy I did. From my consultation with Aimiliana which went really well to updating me to what and what needs to be done to the welcoming smile from the ladies at the reception to going to Birmingham for my surgery where I met the amazing Doctor Al-Amin his team and also the amazing after care of Laser regrowth and PRF by amazing and always smiling Mehrnaz. It’s been amazing as each and everyone is there with you every step of the way. I will recommend Este to anybody looking get a hair transplant or even any beauty treatment. Thank you to Aimiliana and Mehrnaz they make it so easy all the time ❤️

Reply from Este Medical Group Ltd
I love coming in for my Exosome hair treatment with Irena. She is always very thorough and gentle with the delivery of the exisomes, also very experienced and kind. I highly recommend her for any treatment. Thank you Este Medical group for looking after me so well!

Reply from Este Medical Group Ltd
Excellent staff, highly qualified, great results. Highly recommend for all their services. Forough and Tannaz did the after care service with best customer service.

Reply from Este Medical Group Ltd
I’m not someone that does reviews but thought I best with Este medical group. I’ve spent probably 2/3 years looking at hair transplant companies and watching people who I know go for them. I’ve wanted somewhere that gives the complete package. Not just somewhere that offers a good transplant but somewhere that offers a fantastic before and after care. Este medical group is that company! There’s absolutely nothing I can fault with this company Gizem and the entire team answer any questions or concerns I’ve had. I had my transplant in Istanbul and the level of service provided was 5* it will be months until I see the final results but I’m
Confident that Este have made sure they will be results that I am more than happy with.

Reply from Este Medical Group Ltd
Avoid if you have keloid scars.
Before booking my consultation, I clearly explained that I was looking for full-body laser hair removal, including intimate areas, and that I have some keloid scars. I was explicitly told this would not be a problem and that the treatments I wanted were offered.
Based on this reassurance, I attended the consultation.
During the appointment, I was asked to remove clothing and show various areas of my body. Photos were taken of my back, where I have keloid scars, and these were shared with a colleague for review. Only after this process did they decide that they would not treat me at all.
I was then told that they do not offer intimate laser hair removal and that they would not laser any part of my body due to my keloid scars, supposedly for safety reasons. This was despite me explaining that I have had laser treatments in the past with no adverse reactions.
I even stated that I was willing to proceed at my own risk and to sign documentation accepting full responsibility relating to my keloid scarring. Despite this, I was turned away completely and refused treatment altogether.
If this is their policy, it should have been made clear before taking my booking and putting me through a consultation that involved undressing, photographs, and detailed discussion of my body. Instead, I left feeling that my time had been wasted and, frankly, humiliated.
Refusing to provide treatment is a clinical choice. Inviting someone in under false assurances and then rejecting them after such an invasive consultation is a serious failure of communication and professionalism.
I would strongly advise anyone with keloid scars—or anyone expecting honest, upfront information about what services are actually available—to avoid this place. Transparency and respect were entirely lacking.
Always have a great experience at Este Medical, the staff go above and beyond to make you feel comfortable during your treatment. As soon as you walk into the reception the girls behind the desk are amazing and always attentive and friendly.
The care they give you as soon as you arrive during your visit right up until you leave is exceptional. Amit who attends me on a weekly basis is very attentive also always checking in during visit if I need anything or just generally asking how my day was etc top guy.
I would highly recommend Este medical to anyone going through similar to me. I gave up with my thinning hair as I was told there was nothing they could do for me until I reached out to Este medical and assured me they could solve the issue and I’ve already seen a difference!
Check them out they go above and beyond to help.

Reply from Este Medical Group Ltd
From the moment I walked into the clinic, I felt confident that I had made the right choice. The warm and friendly welcome at the reception immediately made me feel comfortable and well looked after.
During my consultation, Ozan, the manager, explained everything in great detail, answered all my questions honestly, and set very clear expectations. His knowledge, transparency, and professional approach played a major role in my decision to choose this clinic.
I have now had my procedure, and I can honestly say that I am very happy with the results so far. Everything has progressed smoothly, and the entire journey has been extremely positive for me.
The team is incredibly friendly, welcoming, and helpful. You can truly feel that they care about their patients. The clinic itself is spotless, hygienic, and very well organised, which gives you a strong sense of trust and safety. From the moment you enter, you’ll notice that there are multiple staff members genuinely focused on supporting and assisting you throughout your visit.
Another lovely touch is the level of hospitality — the refreshments are rich, varied, and thoughtfully offered, making the experience even more comfortable.
I am genuinely very happy that I chose Este Medical Group. Looking back, I can confidently say: I’m so glad I chose Este Medical Group.
In fact, I have already referred five of my friends, and I will continue encouraging them to join this family very soon.
If you’re looking for a clinic that combines professionalism, hygiene, care, and real results — this is the place.

Reply from Este Medical Group Ltd
The staff are so friendly and helpful. Particularly Amit

Reply from Este Medical Group Ltd
Great customer services from Amit. Always making me feel welcome and comfortable every session. Highly recommend Este medical! They have very well trained staff.

Reply from Este Medical Group Ltd
Great experience at Este the team were fantastic and special thanks to Amit for taking care of me!

Reply from Este Medical Group Ltd
Sanisha was absolutely amazing. The hydrofacial I had was incredible and it made me glow immediately. All of my white head spots gone and I left with glowing skin. Sanisha is very talented and makes you feel at ease. Herself and all the team are wonderful. Would recommend Este Bristol to anyone for skin and hair.

Reply from Este Medical Group Ltd
I am currently undergoing treatment, and Helin has provided the best service every time I come in. She is always polite, kind, caring, and pleasant. She consistently asks how my skincare routine is going and offers the best advice on how to use the creams for both morning and night. Este Medical Group is very lucky to have Helin on their team.

Reply from Este Medical Group Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.