estilo-living.com Reviews 119

This website is a scam, don' order from them, the goods will never arrive! Pasquale

A complete scam. Do not order from them

Don't purchase from these guys. They have no warehouses and no stock on hand. Takes over their specified days to get a tracking number, takes well over their specified days to deliver. Company update their shipping Terms and Conditions to match whatever you are experiencing, there is never any continuity between T&C on the website, the links they send you, what was on your order t&c's etc.
Cute curation of products but I'd recommend buying yourself on AliExpress, being able to track the order yourself and no mark up from these dogs.

SCAM! DO NOT USE THIS COMPANY! Ordered item (£72) in August which has never arrived. One email to say it takes 40 (yes, 40) business days to arrive and will be here soon. Emailed twice more for a refund and no response. Total scam.

This company is a joke. I received a defective product. A mirror that is supposed to light up around it. It does not work and never did. I’ve been emailing China for months and still have not received a working unit. They refuse to refund my money. Do NOT order anything from this company. They are from China and their product is crap!

I ordered 2 lights on 6 August, not realising they may take 40 days to get to me. A couple of weeks into my wait I enquired where they were as the tracking hadn’t moved. I was told they were with the airline and en route to Australia. A month went by and I still hadn’t received them, and the tracking hadn’t changed. I contacted them, and apparently my parcel was lost in transit. They offered to resend or refund, I stupidly said resend. Another 2 weeks and no tracking info. I emailed them and they responded that there was an issue with their custom packaging which would add an extra 10 days to the 40 day delivery. I was furious. I found the exact same lights on eBay and ordered them, on the same day (8 Oct) I emailed Estilo requesting they cancel my order and refund me. My eBay lights arrived 6 days later! I’m still waiting for my refund from Estilo. Today I received an email from them apologising for the delay as they are experiencing technical issues through their payment system. Luckily I paid through PayPal and have lodged a complaint so I am fairly confident I’ll get a refund. I wish I had read these reviews before buying through this company, it could have saved me a lot of stress.

This has to be one of the worst customer service experiences ever. The Company charged me for my order, then never followed up regarding shipping of the product. When I reached out, they said they did not have the product in stock. I immediately asked for them to cancel the order and refund it. They take days at a time to respond to an email. When they do respond, they offer false promises of canceling an order or beginning a refund, but never actually refund the customer for the order they did not receive. Now I have emailed them seven times and they have now ignored my emails and stopped responding. Do not buy from this company. It is a scam!

Do NOT use this company! I ordered a light from them, which after months of ordering never turned up. I contacted their customer service who told me it was delayed, then heard nothing again for weeks. They next told me it was lost and would I like another one sent out. The exact same thing happened again after which I requested a refund. They processed the refund and then cancelled it immediately so the money never reached me!! So no light and no refund.
This company is awful, stay away!

I would give a 0 star if it’s an option. Ordered an expensive mirror 3 months ago and no updates yet and no way to contact them either. The worst shopping experience in my life

Faulty lights and absolutely no customer service. You email the company and someone called Kimberly replies. However, it remains to be seen if Kimberly is a real person because you receive the same automotive response every time “we’re so sorry, we’ve contacted our warehouse manager for an update, we will have any update for you in 24 hours”. You never get that response.
This is an appalling company and should be reported to the consumer watchdog for promoting itself as an Australian owned company and splashing itself all over Instagram as an “Australian owned company”, appealing to consumers as a brand that can be relied upon and trusted. However, they are clearly either based in Asia or using drop shipping so that they’re a front and they’re putting their name to useless and defective lights shipped direct from Asia.

All of this is to say. DO NOT BE SUCKED IN BY THEIR INSTAGRAM ADS. It will take months for the products to arrive. And when they do, they will not work properly. I paid an electrician to hang my lights - one of which never turned on and the other turns on but is structurally not right so it sits on an angel. I now have to holes in the ceiling plaster, two broken lights, an electricians bill for $500 and absolutely nothing to show for it! The company has no intention to replace or make good the defects. They’ll just string you along for months with useless emails about getting back to you with an update in 24hrs. Argh!!!! Save you money ❤️

Terrible experience. Don't buy from them. Not only did they lie and say the items was on the way but after 40 days asked them to refund my money which hasn't happened. Purchased item in August now the 25 September. They advised they would refund but not so. $110 they have managed to fleece.

Don't purchase from UK. It all comes from China, often delayed, and is impossible to return without spending a lot of money.

If I could give 0 starts I would. However much you like the product you see on the website photos, do not buy!
First of all, Estilo website only publishes good reviews, if you want to see real reviews please google other independent sites to read actual customer experiences with this company. I made a mistake and only read reviews on Estilo site.
Unfortunately I decided to buy two expensive bedside tables, payed 400 GBP for them.
It took them ages to even ship the product, without allowing me to cancel the order because it was apparently in process of shipping for weeks on end.
The delivery process was equally nontransparent and long.
I received the bedside tables in two separate shipments 2 weeks apart, delivered by a company that does not send any delivery updates. There was a whole drama around how delivery company delivered the products, but review would be too long if I start writing about that as well.
Most importantly the products were delivered to me in poor condition. The paint was cracked on both of them, even though they were packed well. This tells me that the products are just poorly made, it had nothing to do with delivery.
This company sells cheaply made Chinese products for high price. They send polite emails while ghosting every single problem you have.
I’m requesting full refund at the moment, but like with everything to do with this company, I’m expecting a complex and long process that is made like that on purpose so the customers give up.
If you value your money, your time and your nerves DO NOT buy from this company!

Took 4 months for my pendant lights to arrive, when they were still showing as sitting in China. I asked to cancel the order and get a refund as it was past time to put in lights. They refused, despite the fact it was four months late showing still in China.

After what seemed like an eternity my product ‘got lost in transit’ and I was asked if I wanted to reorder .. I asked them to do this express which they were unable to do - then stated their t&cs that if it was not received with 40 bus.days from original order they’d have to refund me - they said that condition starts from the new date (which still after 5 days of backward and forward emails was not sent!! In complete frustration I opted for a refund … will be much more careful abt my online shopping and companies that claim to be ‘Australian’ ..

DO NOT BUY FROM THIS COMPANY.
ORDERED 2 LIGHT FITTINGS. 1 ARRIVED SMASHED. 6 MONTHS LATER STILL WAITING FOR REPLACEMENT. THEY FOB YOU OFF.
WORST SERVICE EVER.
IF I COULD GIVE THEM ZERO STARS I WOULD

I wish I had read the comments before purchasing. It has been almost two months and no delivery on my order or responses from my requests to update. this is such a scam! Do not order from this site!

The owner is Jennifer Bromford.

I ordered a size 4 trainer and they sent a size 6 .They wont answer my emails for a refund or exchange,..Do not buy from these people.

The lighting on this site looks a lot like that available on Mister-Lamps which is also a scam site. Never received the goods. Phone number not linked to business.

Purchased a large dog bed from them. It took over 30 calendar days to receive the product. While that falls within their estimate, it’s on the high-end and took an insanely long amount of time. The product itself is super firm and I’m unsure of the quality of the cover. We’ll see how long this will last.