Nordstrom has great clothes with excellent quality. The delivery time is quite long as it is from the US. Unfortunately one of the dresses were stained and very dirty so I contacted Nordstrom and was... See more
Company replied
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Review summary
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Reviews shaping this summary
I had a slight hitch with my credit card transaction. The web session timed out as soon as the purchase was completed, the charge showed up on our credit card, but I was concerned the sale might... See more
Company replied
Some screws came loose and were lost from my Raptor vest, so I contacted customer support to ask if they had any spare parts they could send me. I live in Japan, and they kindly put me in touch wit... See more
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Jun Nguyen made my evening! She offered such quick and thorough answers about my order! I don’t think I’ve ever experienced more efficient or quick customer service! Love Nordstrom forever!
Company replied
Company details
Written by the company
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Contact info
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service! Quick reply and helped me with my complicated problem
July 2, 2024
Unprompted review
Reply from ESW
Dear Customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Amazingly quick and thorough response
Amazingly quick and thorough response by Eric Beliveau. Problem was given a solution, solved in 2 minutes.
June 29, 2024
Unprompted review
Reply from ESW
Dear Claudine,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
My delivery with Gina Lozano
Dear Gina Lozano,
I am writing to express my sincere gratitude for your exceptional assistance with the delivery of my Victoria's Secret order. Due to an error on my part, I had entered the wrong address, and you went above and beyond to ensure that my package was delivered correctly and on time.
I greatly appreciated the daily updates you provided, which kept me informed and reassured throughout the process. Your dedication and professionalism made all the difference.
Thank you once again for your outstanding service.
Best regards,
Maëva Francklin
June 18, 2024
Unprompted review
Reply from ESW
Dear Gina,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Customer support was really fast and…
Customer support was really fast and effective. They helped me change an address for my order within 24 hours. Really appreciate the help Karin!
June 25, 2024
Unprompted review
Reply from ESW
Dear Man,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Ivan Vicente Cacho
Great experience. Solved my problem in a timely manner
June 25, 2024
Unprompted review
Reply from ESW
Dear Amalia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Great
It was a bit difficult to find how to change the wrong address on the web site of Victoria Secret. Apart from that in a few hour I received the help I needed
June 24, 2024
Unprompted review
Reply from ESW
Dear Claudia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Horrible customer service no…
Horrible customer service no accountability for orders not delivered
June 24, 2024
Unprompted review
Reply from ESW
Dear Adam,
I am sorry to hear your feedback.
I can see you reached out to our customer Service team with your query.
I have asked the team to investigate this further with the carrier and they will get back to you a.s.a.p with an update on your query.
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
She was so helpful and quick.
June 23, 2024
Unprompted review
Reply from ESW
Dear Damneet,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
My tracking number wasn’t correct
My tracking number wasn’t correct. I made a request in the morning and I got a very fast response. An employee (R. Mattis) helped me very professionally and fast. I am very satisfied with this experience.
June 20, 2024
Unprompted review
Reply from ESW
Dear Rocco,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Wiktojaa,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Thank you for correcting the address as…
Thank you for correcting the address as requested.
June 19, 2024
Unprompted review
Reply from ESW
Dear Peter,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
The support department and Ivan Vicente…
The support department and Ivan Vicente Cacho helped me to solve my problems in 2-3 days, but it was solved and I am happy with this.
June 20, 2024
Unprompted review
Reply from ESW
Dear Alexandru
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Excellent
Isabela helped me with everything I needed and more. She was extremely quick, attentive, and responsive. An amazing customer service experience.
June 18, 2024
Unprompted review
Reply from ESW
Dear SM,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Gina did an awsome Job
June 16, 2024
Unprompted review
Reply from ESW
Dear Jan,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Give Steven Rosas a raise!
Steven Rosas was very helpful with the issue I encountered. His response was clear, structured and addressed my problem effectively.
June 17, 2024
Unprompted review
Reply from ESW
Dear Thei,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Damaris,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Sommige went wrong with the delivery…
Something went wrong with the delivery and this was resolved properly
June 10, 2024
Unprompted review
Reply from ESW
Dear Maryam,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Thanks marta
June 17, 2024
Unprompted review
Reply from ESW
Dear Gianluca,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Karin with ESW Customer Support was Great!
My package was lost and the issue was resolved to my satisfaction. The best part was the constant communication to ensure all went my way. Thank you to Karin for everything! Professional and courteous!
June 14, 2024
Unprompted review
Reply from ESW
Dear Rachel,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Michaela,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
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