Had a great phone conversation with my list of questions, all answered and very informative and helpful. Pleasant to deal with, with prompt delivery, and more questions answered on arrival of power ch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. Excellent products and fast dispatch also. The wheelchairs are brilliant my husband brought me the Y20 Luxe, its a great chair and extremely comfortable. The controls are taking me a li... See more
Company replied
Absolutely wonderful company with 5 star customer service. I purchased a Freedom Pro wheelchair some time ago and had contacted Etech today regarding a loose bolt. Within 10 mins Michael had respon... See more
Company replied
Excellent service with ordering & prompt delivery. Well made product Unable to access on/ off switch when folded flat not made clear in pro mo video Only accessible using small pencil etc so I don'... See more
Company replied
Company details
Written by the company
Welcome to Etech Mobility, the UK’s fastest-growing provider of innovative and reliable lightweight electric wheelchairs. Based in Birmingham and Glasgow, we specialise in lightweight, folding electric wheelchairs, including models starting from just 14.5 kg, along with automatic folding electric wheelchairs and electric wheelchairs with a reclining seat. We also offer lightweight mobility scooters designed to give you freedom and independence without compromising on convenience. What sets us apart is our commitment to affordable pricing without sacrificing quality. Our wheelchairs come in multiple colours and specification options, and thanks to our modular designs, future upgrades can be seamlessly installed on existing models. This ensures your wheelchair evolves with your needs, making it a truly long-term investment. At Etech Mobility, we provide more than just products—we deliver exceptional customer care. Our experienced team is available over the phone to guide you through the selection process, ensuring you find the most suitable option for your lifestyle. We also offer multiple 1-1 appointment slots throughout the week at our store, giving you personalised attention at your convenience. Whether you’re in the market for the best electric wheelchair for outdoor use, a heavy-duty electric wheelchair, or an ultra-lightweight electric wheelchair, Etech Mobility is committed to improving your mobility and independence. Contact us today to discover the best solution for your lifestyle.
Freedom of Movement
Written by the company
- Specialists in Electric Wheelchairs and Mobility Scooters!
- Our mission is simple yet profound: to enhance the mobility and independence of individuals through cutting-edge technology and thoughtful design. We believe that everyone deserves the freedom to move and explore, and we are committed to making that a reality for as many people as possible. At Etech Mobility, we’re committed to empowering individuals by offering reliable, innovative, and easy-to-use mobility solutions. We specialise in lightweight, foldable electric wheelchairs and mobility scooters designed for independence and flexibility.
Committed to Your Mobility Journey
At Etech Mobility, we don’t just sell mobility products—we build lasting relationships with our customers. From the first consultation to aftercare services, our team is here to support you every step of the way.
We take pride in offering a personalised service, whether you shop online or visit our Birmingham showroom. Our experts spend time understanding your unique needs to recommend the best solutions. During product consultations, we provide in-depth demonstrations and advice to ensure you feel confident about your purchase. Every product we offer reflects our commitment to quality and innovation, from lightweight, foldable designs to airline-friendly batteries that make travel easier.
Our commitment extends beyond the sale. For ongoing support, our team is readily available to help with troubleshooting, repairs, or any concerns you may have, ensuring exceptional aftercare throughout your journey with us.
At Etech Mobility, our mission is to empower our customers with independence and freedom, delivering a seamless, caring experience. Trust is at the heart of everything we do.
Contact info
Unit 7 Mount Street Industrial Estate, B7 5QU, Birmingham, United Kingdom
- 0121 661 4336
- support@etechmobility.co.uk
- etechmobility.co.uk
Shop from as little as £845
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazingly helpful and supportive
Amazingly helpful and supportive from when I first made enquiries (over a year ago) through my options and Suitability. Never felt pressured into any purchases but a genuinely caring and supportive team. Even their after care is brilliant
Delivered in 2 days, friendly delivery guy.
April 14, 2026
Reply from Etech Mobility UK
Thank you so much for your wonderful review!
We’re really pleased to hear that you felt supported right from your initial enquiry all the way through to your purchase and aftercare. Taking the time to help you explore the right option, without any pressure, is exactly how we believe it should be.
It’s great to know your Freedom Elite AF arrived quickly and that the delivery experience was a positive one, too.
Thank you again for your kind words and support. It truly means a lot to the whole team 💙
Chair is brilliant
Chair is brilliant. Had an issue with one of the footplates and a replacement was delivered the next day. Not an issue at all, these things happen. The fault footplate was then collected at a date that was convenient to me. Very responsive to queries and helpful. Directed me to generic solutions when they didn’t sell something and checked in on how things were after they had offered support.
Most definitely would recommend. Am taking my chair to a friend of a friend to demo as she wants to purchase and we are too far from showroom.
April 13, 2026
Reply from Etech Mobility UK
Thank you so much for your fantastic and detailed review!
We’re really pleased to hear that you’re happy with your Freedom Elite AR and that the issue with the footplate was resolved quickly and smoothly. That’s exactly how we aim to handle things when something goes wrong.
It’s great to know our team could support you not just with parts, but also by offering helpful guidance and checking in afterwards; that ongoing support means a lot to us.
And thank you especially for offering to demo your chair to someone else. That’s incredibly appreciated and says everything about your experience.
Thank you again for your recommendation and support. It truly means a lot to the whole team 💙
Etech mobility wheelchair great service
Excellent service delivery arrived within two days of ordering can’t fault the service that we experienced
April 23, 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that your Freedom Elite AR arrived quickly and that you had such a positive experience with our service.
Thank you again for your support.
Reply from Etech Mobility UK
Thanks for your kind words!
Talking to someone who explained what I…
Talking to someone who explained what I needed in a wheelchair and help with extras which helped loads.
Delivery was 2days amazing time.
When I took it out of box could not believe how beautiful it was the purple colour looks much better from picture
I truly love it thank you everyone who made it very much appreciated
Yours sincerely MS.R Mckeague
April 21, 2026
Reply from Etech Mobility UK
Thank you so much for your wonderful review, Ms McKeague 😊
We’re really pleased to hear that the team was able to guide you in choosing the right wheelchair and accessories, that support at the start makes all the difference.
It’s fantastic to know your Freedom Pro ST arrived quickly and that you loved it straight out of the box. And we have to agree — the purple always looks even better in person!
Hearing how much you love your chair truly means a lot to us. Thank you again for your kind words and support 💜
Brilliant.
The delivery service was great. I ordered and received my wheelchair the day after.
The wheelchair is fantastic and it has changed my life and made it easier for me. 10/10.
April 23, 2026
Reply from Etech Mobility UK
Thank you so much for your amazing review!
We’re really pleased to hear that your Freedom Elite ST arrived so quickly and that you’re happy with the delivery experience.
Most importantly, hearing that it has changed your life and made things easier for you means everything to us. That’s exactly why we do what we do.
Thank you again for your kind words and support.
Generally with some deficiencies is a decent chair
Contact with the company was good and questions were answered well. The chair I purchased was a Y20 Luxe – Ultra-Light Multi-Terrain Powerchair with a 19 inch seat. The chair fits well in a normal house with 27 inch doors which was a great improvement over my larger chair. On my travels outdoors I found the chair speed not to exceed 5 kmh and often when on a camber the chair often went to either the right or left with ease. putting me in direction of the street. I have also found difficulty with power at times when facing the same issue and need to push off with my one good leg to get moving. The joystick is a tad erractic and herky jerky but can be lived with. I am satisfied with the chair as eventually it will be an indoor chair only. It is good money for value. Other issues may be worked out over time. At the moment, I will live with any short comings as over all the chair is satisfactory.
April 14, 2026
Reply from Etech Mobility UK
Thank you for your detailed review!
We’re really pleased to hear that you found our team helpful and that the Y20 Luxe fits well within your home. That’s a key benefit for many customers.
We appreciate your feedback on the outdoor performance and controls, and as you mentioned, we’re already in touch to support you with this.
Thank you again for your honest feedback.
Reply from Etech Mobility UK
Thanks for your kind words!
Reply from Etech Mobility UK
Thanks for the great review!
Reply from Etech Mobility UK
Thank you for your review!
We’re really pleased to hear that you found the ordering process easy and that delivery was fast. That’s exactly the experience we aim to provide.
If there’s anything more we can do to make it a 5-star experience, please don’t hesitate to let us know.
Very fast delivery
Very fast delivery. Goods arrived well packed and in full working order. Even the battery was charged!
April 21, 2026
Reply from Etech Mobility UK
Thank you so much for your great review!
We’re really pleased to hear that your order arrived quickly, well packaged, and ready to use straight away. It’s always a nice bonus when everything is good to go from the start!
Thank you again for your support.
Good fast delivery nice helpfully man…
Good fast delivery nice helpfully man and no problems with the order.
April 17, 2026
Reply from Etech Mobility UK
Thanks for your kind review!
Superb wheelchair
Easy to order. Fast delivery. Superb product.
I'm finding the controls rather too sensitive at the moment but I'm sure that will improve the more I use them.
April 22, 2026
Reply from Etech Mobility UK
Thank you so much for your great review!
We’re really pleased to hear that ordering was easy, delivery was fast, and that you’re happy with your Freedom Elite ST.
You’re absolutely right about the controls; they can feel a little sensitive at first, but with a bit of use, they become much more natural and precise.
Thank you again for your kind words and support.
Great customer service and further…
Great customer service and further communication. Easy to order and packaged well. I received a lovely email after from Kayani. Chair has given me back some independence. Thanks
April 23, 2026
Reply from Etech Mobility UK
Thank you so much for your lovely review!
We’re really pleased to hear that you had a great experience with both the service and communication, and that everything arrived well packaged and easy to order.
It’s also wonderful to know that the follow-up from Keyani made a positive impression; we’ll be sure to pass that on.
Most importantly, hearing that your Freedom Pro AF has given you back some independence truly means a lot to us.
Thank you again for your kind words and support 💙
Etech equals Great Tech !
The delivery of my Etech wheelchair was delivered the next day in perfect condition, ready to go. On a trip to the Hospital the chair was good to steer, adjusting the speed was easy, plus the chair was comfortable. The remote is handy for parking in a tight space.
April 15, 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that your LiteMax arrived quickly and in perfect condition, ready to use. It’s great to know you found it comfortable, easy to steer, and simple to adjust the speed, especially on your hospital trip.
We’re also glad the remote is proving useful for those tighter spaces; it can make a real difference day to day.
Thank you again for your support.
Top quality at a good price and speedy…
Top quality at a good price and speedy delivery
April 13, 2026
Reply from Etech Mobility UK
Thanks for your kind review!
Great company to deal with
Great company to deal with. Very customer focused that always feels like they're doing their best for their customers. Very prompt when responding to any queries and any orders are sent very quickly. Their prices are great, they make high quality items at Very reasonable prices
I bought my auto fold chair from them and very recently bought new seat padding, a handy pocket for on my chair arm and a new battery so I'd have a spare.
Honestly, can't recomend the company highly enough, nothing is ever a bother to them at all. I simply wouldn't go anywhere else.
April 14, 2026
Reply from Etech Mobility UK
Thank you so much for your incredible review!
We’re really pleased to hear how positive your experience has been across multiple purchases, from your Freedom Elite AF to your accessories and spare battery. It means a lot to know you feel supported and looked after every step of the way.
Your kind words about our responsiveness, pricing, and overall service truly mean a lot to the whole team. Creating high-quality products at reasonable prices while delivering great customer care is exactly what we aim for.
Hearing that you wouldn’t go anywhere else is the highest compliment we could ask for. Thank you for your continued support and recommendation 💙
Reply from Etech Mobility UK
Thanks for your kind words!
A very positive experience all round
A very positive experience all round. I went to the showroom in Glasgow to test various different chairs and the member of staff was really helpful, full of useful tips, and happy to answer all of my daft questions. Taking the time to go and see the chairs in person gave me more confidence with choosing the right one to buy; in fact, I changed my mind from the one I thought would be best from researching online.
I ordered on a Monday afternoon and the chair was with me on Wednesday morning. The only minor gripe is that the order tracking wasn't particularly useful, so I didn't know it was going to arrive when it did.
I'm delighted with my new chair (Ventura 185) which has given me much more independence. It's already tackled cobbled streets, relatively steep inclines, gravel tracks and even footpaths. I have ME and the chair allows me to travel distances which would otherwise have required a car, and even better it allows me to explore the countryside again, something I have been really missing.
April 21, 2026
Reply from Etech Mobility UK
Thank you so much for such a thoughtful and detailed review!
We’re really pleased to hear that your visit to our Glasgow showroom helped you feel confident in choosing the right chair. Being able to test different options and ask questions, even the “daft” ones, is exactly what that experience is there for.
It’s great to know the delivery was quick, though we do appreciate your feedback on the tracking. That’s something we’ll take on board as we look to improve communication around deliveries.
Most importantly, it’s fantastic to hear how well your Voyager 185 is performing for you. From cobbles to gravel and countryside paths, that’s exactly the kind of real-world use we design for. Hearing that it’s helped you regain independence and explore again, especially with ME, really means a lot to us.
Thank you again for your kind words and for choosing us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.