Eternal Wigs  Reviews 

146
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and natural appearance of the products, often noting how well the wigs blend and style like real hair. Many people appreciate the staff's kindness, patience, and professionalism, highlighting their helpfulness in consultations and finding the perfect fit. Reviewers consistently report outstanding customer service, feeling supported and comfortable throughout their experience. However, some customers also noted significant issues with product quality, reporting that some wigs arrived dirty, balding, or clearly used. A few other people also felt that the customer service was unsatisfactory, mentioning a lack of professionalism and compassion in certain interactions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the natural look and comfortable... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, kindness, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing high satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as outstanding from... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the kind, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been very self conscious about my thinning hair, especially as it was front and centre so difficult to hide. From start to finish, the whole experience was exciting and emotional. I am absolute... See more

Rated 5 out of 5 stars

I had my wig consultation appointment yesterday and I just want to say how kind, patient, and supportive the whole experience was. I felt quite nervous going in, but I was immediately put at ease by... See more

Rated 5 out of 5 stars

The customer service is always great. Katie is so supportive and has ensured my wigs are always styled beautifully and exactly how I want them. The communication is always excellent. The wigs thems... See more

Rated 5 out of 5 stars

This is my first time buying a real hair wig, and it has been such a fantastic experience. We travelled quite a distance to visit Funmi for a one-to-one consultation in Perth, and it was completel... See more


Company details

  1. Hair Product Store

Written by the company

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Contact info

3.8

Great

TrustScore 4 out of 5

146 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(146)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunning wigs

Stunning wigs, excellent service, worth every penny and more!! I couldn’t be happier with my experience at Eternal Wigs.

November 12, 2022
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Rated 5 out of 5 stars

Due to medical reasons I was loosing my…

Due to medical reasons I was loosing my hair. I found eternal wigs online and spoke to a lady named Katie about their wigs extra. She was so lovely and helped me understand what I needed to do to measure my head, so I got the right size wig. I went for a full human hair front lace wig. The quality of the hair is amazing the cut the colour everything. I received it in 2 weeks of purchase which they said would take around 2 weeks. When it came it was in a lovely silk bag. I tried the wig on and I was gobsmacked on how real the wig was. I wear my wig every day it’s so comfy and people who know me have said that they can’t tell I wear a wig. It’s so realistic. I couldn’t recommend eternal wigs enough. From start to finish they have been amazing. I also received an email seeing how I was getting on with the wig. If I could give them more then 5 stars I would.

October 11, 2022
Unprompted review
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Reply from Eternal Wigs

Thank you Stacey for the beautiful and kind words.I am happy to hear you love your new wig.We appreciate your review.

Rated 5 out of 5 stars

First purchase from Eternal wigs

First purchase from Eternal wigs, great customer service from the start. Amazing quality, colour and length are perfect. I am absolutely in love with my wig and will definitely be ordering another very soon x

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Desperately needed a wig after a…

Desperately needed a wig after a hairdresser completely messed up my hair colour! It was grey and green!!! I found Katie online and called her and she sent me everything she had immediately available and offered next day delivery! I had 5 very important meetings this week and needed it that night! I showed her what had happened to my hair and she was so sympathetic... She immediately said I could collect it. It's a beautiful wig (Amber), really lovely colour and texture . I had so ma y compliments and everyone commented on how lovely my new hair colour and blow out was!!!! I don't actually like wearing wigs but this was comfortable and stayed perfect all day! Highly recommend

July 26, 2022
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Rated 5 out of 5 stars

Second time around and I’m still really…

Second time around and I’m still really happy with eternalwigs customer service and synthetic wig Latte! They sent me the wrong wig at first but the replacement and return was very smooth and quick. Katie is really nice! She even texted me to find out if I received it. Check their Instagram! Lovely wigs! Thank you Eternal Wigs!

June 5, 2022
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Rated 5 out of 5 stars

Lovely wig

Lovely wig, very well made looks very real & believable & brilliant prices. Would definitely recommend to anyone looking to buy a good quality wig at a great price.

June 4, 2022
Rated 5 out of 5 stars

Great service from Eternal Wigs

I have bought two wigs from Eternal Wigs. They are very pleasant to work with, very helpful abs professional, even taking time to check in on you which goes beyond anything you’d expect from a supplier.
Their units are gorgeous, I have bought two wigs, both shipped and arrived when scheduled to, and well packaged.

May 23, 2022
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Rated 5 out of 5 stars

I love my wig

I love my wig! It has beautiful color, hair is soft and construction is perfect. It looks gorgeous and natural. The order was processed and shipped fast - I couldn't ask for more. Thanks Katie!

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing hair and customer service

Amazing customer service. Most willing to help find the best solutions for the customer, quick replies and just generally very forthcoming. And the wigs… They are so, so cool. Beautiful style and super soft material. It’s a lot of hair, but in a good way :-)

April 28, 2022
Rated 5 out of 5 stars

Amazing quality

This was my first wig purchase and it is so difficult to judge about quality. I am happy I bought 'Millie' from this store. The quality was superb, I loved the flow and the bounce of the hair, just like how healthy natural hair would do. Everyone who saw it, wants to buy the same piece for themselves :)

April 27, 2022
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Rated 5 out of 5 stars

Amber synthetic wig - stunning

Amber synthetic wig , what can I say she’s stunning. I ordered one a few weeks ago and loved it so much I ordered another.The fibres are amazing, colour stunning and it’s wears so well for a synthetic.Has a very glam look to it . Katie is fabulous and responds so quickly to queries. ❤️

March 31, 2022
Unprompted review

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