Eternal Wigs  Reviews 146

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the high quality of the products, noting that the human hair feels soft, natural, and looks realistic. Reviewers frequently highlight the exceptional service provided by the staff, describing them as kind, patient, supportive, and professional. People appreciate the personalized attention, with staff taking time to help find the perfect wig, offer styling advice, and ensure a comfortable experience. However, some customers were dissatisfied with their orders, reporting that wigs arrived dirty, used, balding, or were not as advertised. There were also complaints about long waiting times for custom orders and a lack of communication regarding order status.

What people talk about most

Product

Users describe positive interactions with product, highlighting the incredible quality of human hair wigs,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Quality

Customers generally report positive experiences with product quality, praising the stunning, soft, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as the best they have experienced,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost -... See more

Company replied

Rated 5 out of 5 stars

I had my wig consultation appointment yesterday and I just want to say how kind, patient, and supportive the whole experience was. I felt quite nervous going in, but I was immediately put at ease by... See more

Rated 5 out of 5 stars

The customer service is always great. Katie is so supportive and has ensured my wigs are always styled beautifully and exactly how I want them. The communication is always excellent. The wigs thems... See more


Company details

  1. Hair Product Store

Written by the company

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Contact info

3.6

Average

TrustScore 3.5 out of 5

146 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have purchased a couple of 100%human…

I have purchased a couple of 100%human hair wigs. Looks and feels beautiful... Katie who was on WhatsApp was absolutely amazing . It was my first time wearing a wig so helped me through the process. Look on the sale items you can get a bargain .. I will be ordering more from here..

March 4, 2022
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Rated 1 out of 5 stars

I ordered this wig as it looked nice

I ordered this wig as it looked nice, only when it came it was nothing like what you advertised. It looks really cheap and the quality is awful. I have asked to send it back, only to receive a rude replys saying they don't accept returns etc!! It's a lot of money for me to waste, when as a wig wearer I have no choice but to order online and hope it suits me, not every wig looks good on me so it's a risk, but every wig I've purchased from "professional" wig retailers, whether good or bad, have followed up and cared about my purchase, asking if I like it or not, and I have been able to return.
So basically, I can't wear this wig from you as it looks absolutely ridiculous on me and resembles dolly hair, it's an awful piece!!! Shocking service and awful product

February 1, 2022
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Reply from Eternal Wigs

Hello
I am sorry to hear you are unsatisfied with your order.We always aim for customer satisfaction.
We will listen to this feedback
Thanks

Rated 5 out of 5 stars

Amazing

Can’t rate Eternal Wigs enough! When I contacted them for advice they answered quickly, professionally and friendly. Ordered the wig and I got a few updates in regards to the postage. Postage was brilliant had the wig Just over 3 weeks after I ordered, this did include Christmas so was really impressed. The wig itself is stunning, it looks and feels amazing my daughter loves it, so like her natural hair colour!

January 13, 2022
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Reply from Eternal Wigs

Thank you so much for this lovely review.I am glad you are pleased.

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Rated 5 out of 5 stars

Absolutely delighted with my order!!i…

Absolutely delighted with my order!!i was on a budget but wanted a nice enough wig.I took the plunge and bought it and I wasn’t disappointed at all.I spoke to Lilly from the Eternal wigs team and she was very helpful.
Thanks again

December 13, 2021
Rated 1 out of 5 stars

My wigs never arrived and when I…

My purchase never arrived and when I messaged I got ignored and probably blocked from emails. The sellers response is that it’s not their fault . When you Run a business (as I do) you always make sure you have insurance or Shiloh g protection as an option . Terrible customer service. I had to leave negative review in order for someone to even address my concern. Maybe an apology and an offer to look Into it would have sufficed . Do not buy here

December 4, 2021
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Reply from Eternal Wigs

Dear buyer,you purchased a wig bag and not a wig.We shipped your parcel via our dedicated DHL courier with tracking information sent to you.You stated your home is an apartment and your parcel must have been stolen by someone else since the parcel was delivered to the apartment.Its unfortunate your parcel was picked up by someone else but this is not in any way our fault which was clarified.

Rated 5 out of 5 stars

First and foremost Katie is a wonderful…

First and foremost Katie is a wonderful wig maker who knows her craft. The wig is gorgeous, a perfect fit and a lovely blend of the colors that I requested. Corresponding with Katie was a pleasure and her customer service was amazing. Eternal wigs will be my go to wig salon for all my custom wig needs. If you want that one wig that says, " Yes I look good", this is the place to shop.

November 27, 2021
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Reply from Eternal Wigs

Thanks so much Barbara, truly appreciate your patronage and glad our wigs meet expectation.

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