Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
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There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
- #11 of 157 best companies in Jewelry Store
- #10 of 312 best companies in Clothing Store
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Nice product
Nice product, excellent marketing and packaging. The experience was very high-touch. It did take about two years, though, when I was expecting it to take 1 year or so. So I was getting a little nervous toward the end
July 30, 2024
Reply from Eterneva
Hi Teresa,
Thank you for your thoughtful feedback! We’re glad to hear that you were pleased with the product, marketing, and packaging, and that you found the experience high-touch. We understand that the extended timeline may have caused some concern, and we appreciate your patience throughout the process. Your satisfaction is very important to us, and we’ll take your feedback to help improve our timelines in the future. If you have any other questions or need further assistance, please don’t hesitate to reach out.
Best regards,
Hailey
Head of Customer Care at Eterneva
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The Value of a Personal Touch
I really appreciated the personalization of the step-by-step process. Sending photos and keeping me updated really helped me to transition my grief journey knowing that eventually I would be able to keep a small part of Louie close to my heart.
July 29, 2024
Reply from Eterneva
Hi Patricia,
Thank you so much for sharing your experience with us. We’re deeply touched to hear that our personalized approach and regular updates helped you through your grief journey. It’s an honor to be part of such a meaningful way for you to keep Louie close to your heart. If there’s anything more we can do for you or if you have any other thoughts to share, please don’t hesitate to reach out.
With heartfelt love,
Hailey
Head of Customer Care at Eterneva
Long Process- So Worth It.
It was a fun process and an enjoyable experience. The Eterneva team is very knowledgeable, friendly, and committed to making the experience memorable. I’m so happy with how our diamond turned out. Shoutout to Kelly for great communication and updates on how our diamond growth was going.
July 27, 2024
Reply from Eterneva
Hi Dylan,
Thank you for your kind words! We’re thrilled to hear that you enjoyed the process and had a memorable experience with us. It’s wonderful to know that our team, especially Kelly, could make such a positive impact. We take great pride in our work and in keeping our customers informed every step of the way. If you have any more questions or need further assistance, please don’t hesitate to reach out.
With love,
Hailey
Head of Customer Care at Eterneva
The best company and experience!
This is an amazing company. All the updates along the way and the communication and truly getting every detail right with the end results of the diamond and setting it into jewelry.
July 25, 2024
Reply from Eterneva
Hi Cheyenne,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re pleased with the updates, communication, and the final result. It’s our goal to ensure every detail is perfect, and knowing that we met your expectations means a lot to us. If you ever need anything else or have more ideas to share, we’re always here to help!
With love,
Hailey
Head of Customer Care at Eterneva
This is a really special way to…
This is a really special way to memorialize a loved one
July 19, 2024
Reply from Eterneva
Hi Liz,
Thank you for your kind words! We’re truly honored to be a part of such a meaningful way to memorialize your loved one. It means a lot to us that our service could contribute to preserving their memory in a special way. If there’s anything more we can do for you or if you have any other needs, please feel free to reach out.
With sincere appreciation,
Hailey
Head of Customer Care at Eterneva
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Reply from Eterneva
Hi Malik,
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you felt well taken care of. Constant check-ins are important to us because we want to ensure that you’re always comfortable and informed. If there’s anything specific you’d like to share or any way we can make your experience even better in the future, please don’t hesitate to let us know.
Warm regards,
Hailey
Head of Customer Care at Eterneva
Eterneva is amazing!
Kelly was absolutely amazing, she was always quick with information and so responsive! I’m so happy that I found Eterneva! I never thought I’d be in this situation so early in my life, but I’m so thankful for this company to bring my dad back to life.
July 9, 2024
Reply from Eterneva
Aw, thank you so much for your kind words! Kelly truly cherished the opportunity to learn about your reliable, loving, and caring father through your stories. It was our honor to accompany you both on this special journey! Please don't hesitate to contact us if you need anything else.
With love,
Adelle
My team at Eterneva
My team at Eterneva was so sweet and compasionate. The comunication was great. Any questions I had, they were quick to answer. Great experience. Thank you
July 10, 2024
Reply from Eterneva
Hi Ronda,
Thank you so much for your kind words! We're thrilled to hear that your experience with us was filled with sweetness, compassion, and clear communication. It was our pleasure to assist you, and we're here for you whenever you need us!
With love,
Adelle
The finished Diamond is beautiful
The finished Diamond is beautiful! Communication throughout the process was spot on! Thank you for helping me bring a piece of my husband back to my daughter and me.
July 8, 2024
Reply from Eterneva
Hi Donna,
Thank you so much for your kind words and for choosing us to create something so special for you and your daughter. We are deeply touched to hear that the finished diamond has brought you comfort and connection. Your trust and communication throughout the process meant a lot to us. Wishing you both moments of peace and cherished memories with this precious keepsake!
With warmest regards,
Adelle
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Thank you, from the bottom of my heart!
The entire process with Eterneva from start to finish has been exceptional, with customer service (and satisfaction) that is second to none. Each email and video was so obviously well-written and tastefully done and made me feel like you all were just as emotionally invested into this process as I and my family have been. Eterneva has allowed us to take a very traumatic loss and turn it into a unique and wonderful family heirloom that we will treasure for the rest of our lives. I have recommended Eterneva to all of my friends and family, and I have given your company's name and information to my local jeweler to pass on to interested clientele as they're now proud to say they've worked with their very first memorial diamond! I want to thank Kelly and each and every one of you at Eterneva from the very bottom of my heart for making this a seamless and wonderful process, I am so grateful this company exists!
Thank you, thank you, thank you!!
July 9, 2024
Unprompted review
Reply from Eterneva
Hi Lauren,
Thank you so much for your incredibly touching words and for entrusting us with such a meaningful project. Reading your review fills our hearts with immense joy and reinforces why we do what we do every day. We are deeply honored to have been able to create a special heirloom for your family and to have played a part in honoring your loved one's memory.
Your kind recommendation means the world to us, and we are thrilled to hear about your positive experience with our team, especially with Kelly! We strive to provide exceptional customer service and support, and we are delighted that you felt emotionally connected throughout the process.
Please know that we are here for you and your family whenever you may need us. Wishing you all moments of comfort and peace as you cherish your unique family heirloom.
With heartfelt thanks,
Adelle
Would recommend but felt short of expectations set by Eterneva
I liked the original box with intro video, I liked periodic updates but I feel there should have been a reveal video of the raw Diamond or something. I got a video when the remains were carbonized but didn't get a photo of the rough Diamond as promised. I paid 2-3x more for the process and I don't feel like I got much out of it but I do feel assured the remains are of my mother and not just some grown Diamond. The final jewelry design is also 2-3x the price of normal jewelry setting. Seems like price gouging.
July 3, 2024
Reply from Eterneva
Hi Diana,
Thank you for your thoughtful feedback. We're delighted to hear that you appreciated the intro video and our updates. Our team invests great care in every aspect of this process, and your input on the raw diamond video is truly valued. We're committed to transparency and are already working to integrate your suggestions moving forward.
Our pricing reflects the meticulous care and specialized processes involved in transforming your loved one's carbon into a diamond. Cheaper alternatives often lack the assurance of sourcing, whereas we prioritize quality and transparency throughout.
Regarding jewelry design costs, we strive to offer settings that reflect the uniqueness and significance of each diamond, which can sometimes be more costly than standard jewelry settings. Nonetheless, we strive to accommodate every budget.
Your peace of mind is our priority, and we're dedicated to ensuring you feel confident in this meaningful tribute to your mother.
We appreciate your feedback and look forward to enhancing our services. Please feel free to reach out with any further questions or concerns.
Thank you once again for entrusting us with this special endeavor.
Warm regards,
Adelle
A truly beautiful experience
The care and love and genuine respect shown to me and my dog Louie this entire process has been so far above my expectations. Each step has been emotional for me as I see how Louie is going through his final adventure. Rae especially has been a joy to work with and I’m grateful for each and every person who has been a part of this journey. Thank you for making this experience special and helping my boy get to his final stage of a shining, beautiful diamond that will reflect his shining and beautiful spirit.
July 3, 2024
Reply from Eterneva
Hi Heather,
Thank you so much for your heartfelt words. It means the world to us that we could be there for you and Louie during this emotional journey. Rae and our entire team are deeply touched by your kind appreciation. It's been our privilege to help honor Louie's spirit and create something truly special for you to cherish forever.
Please know that we are here to support you every step of the way. Louie's memory will shine brightly through his unique diamond, reflecting his beautiful spirit forever.
With love,
Adelle
A beautiful and comforting experience!
Immediately after losing our fur baby of 15 years, my husband and I started looking for a way to memorialize her and keep our promise to her that she'd see the world with us. I found Eterneva in the first few days after she passed and from our first conversation I felt so comforted and like they truly cared about who she was and what she meant to us. My husband said this and I completely agree that nothing in this process ever felt transactional. Our little girls transformation and setting took a year to complete and honestly this helped us in our grief journey SO much. Having something to look forward to for her made her still feel so present. The videos and updates along the way from Eterneva were always so caring, gentle, and thoughtful. They brought so much joy to us in moments where we really needed it. I cannot thank the team enough for how wonderful they have been, we have felt so cared for. This was truly an amazing experience and such a beautiful way to memorialize her. I was so grateful that Eterneva was able to create a custom setting for me that truly embodies the essence of our beautiful girl. Everytime I look at my ring I see her, it's perfect. Eterneva was gracious enough to allow us to pick up our girl in person and that was magical for us. I cannot recommend Eterneva enough and will be doing so to everyone we know. Now we are so happy to have a part of her with us wherever we go.
June 26, 2024
Unprompted review
Reply from Eterneva
Hi Kristianne,
Your words truly touch our hearts. We are deeply honored to have played a part in memorializing your beloved fur baby and helping you fulfill your promise to her. It means so much to us that you felt our genuine care and dedication throughout this journey - and the team loved meeting you in Kerrville for your in person Homecoming!
We understand how important it is to keep Vixxie's memory alive, and we are grateful that our process could provide comfort and a sense of presence during your grief. Creating a custom setting that embodies her essence was a privilege for us, and we are delighted that it resonates so perfectly with you.
The opportunity to meet you in person and witness the joy it brought you is something we cherish deeply. Thank you for trusting us with such a meaningful task and for recommending us to others—it means everything to our team.
May your ring always remind you of the beautiful spirit of your fur baby, keeping her close to your heart wherever life takes you.
With love,
Adelle
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Soon after losing my dog I decided to…
Soon after losing my dog I decided to get a diamond made through Eterneva as a way to honour her memory. I did a lot of research into the different companies providing this service which definitely helped me process the grief of losing my best friend. Although they were a pricier than some of the other options available, I felt comfortable choosing Eterneva as I knew someone who had used them for their pets and had nothing but good things to say about them. I had read a lot of reviews for other companies about little to no communication during the process and I am so happy to report this was not the case with Eterneva. I got regular updates throughout with videos and photos, all from the same people. They showed care and compassion from day one and seem genuinely excited to be part of the journey. I worked with their jeweller to have my diamond set in a simple white gold pendant and now I get to wear a piece of my baby next to my heart every day.
June 28, 2024
Unprompted review
Reply from Eterneva
Hi Lucy,
Thank you so much for sharing your experience with us! We are deeply honored that you chose Eterneva to honor the memory of your beloved fur baby. Your research and thoughtful consideration mean a lot to us, and we're grateful for your trust.
It warms our hearts to hear that our dedication to communication and transparency throughout the process made a difference for you! We understand how important it is to feel connected and informed during such a meaningful journey. Your kind words about our team's care and compassion mean everything to us.
It was a privilege to work with you to create a beautiful white gold pendant that allows you to keep your baby close to your heart every day. Knowing that our efforts have brought you comfort brings us so much joy and fulfillment!
Thank you for allowing us to be a part of this special journey and for sharing your experience. We are here for you whenever you need us.
With heartfelt gratitude,
Adelle
We had a great experience
We had a great experience
The entire process was very respectful of my father’s memory and we were very thankful for the constant updates from the Eterneva Team.
March 1, 2024
Reply from Eterneva
Hi Kim,
Thank you so much for sharing your experience with us. We're truly honored to have been able to honor your father's memory, and we're so glad you found our updates helpful and felt respected throughout the process! If you ever need further assistance, please feel free to reach out.
With gratitude,
Adelle
Excellent experience from start to finish
From the moment I reached out to inquire about having my loved ones ashes turned into a diamond, I truly felt my husband and I have been provided with top-notch service. We felt very informed of the process of creating the diamond before we sent the ashes to Eterneva and after the ashes were received, we continued to be informed of the process. I highly recommend the company to friends and family and love the diamond we have created together.
April 5, 2024
Unprompted review
Reply from Eterneva
Aw Jennifer, thank you so much for sharing your experience with us! We are deeply grateful for your kind words and for entrusting us with such a meaningful journey. It's wonderful to hear that you and your husband felt well-informed throughout the process, and your recommendation to friends and family means the world to us! We are beyond delighted that you love the diamond, and it has been an honor to be a part of preserving your loved one's memory in such a special way!
Please don't hesitate to reach out if there is anything more we can do for you. We are here to support you.
With love,
Adelle
Beautiful diamond
Besides the diamond, I made a bespoke setting and stand for the diamond so that it can be placed at the altar. The team went the extra mile to make sure it came out as I'd envisioned and the end product was beautiful.
April 23, 2024
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A Genuine, Meaningful Experience
The experience of working with Eterneva is so genuine and personal. It honestly warmed my heart and made my grieving process just a little bit easier. They were with me every step of the way, and even after my diamond was complete. I am eternally grateful for the team that helped make this all happen. I now get to look down at my sparkly diamond on my finger every day and only have the most wonderful things to say about my journey.
March 8, 2024
Eterneva Gets It…Thank You
I lost my nearly 2 year old daughter and decided I wanted to use her ashes in meaningful ways. From the beginning, Eterneva was kind, understanding, and wanted to know more about my daughter. They guided me through the process holding my hand through my grief. They understand and are so respectful of the grief process and how big of a deal it is to trust a strange with part of your deceased love one. I truly appreciated the videos they shared along the way as my daughter’s ashes combined with my hair were turned into a stunning yellow heart diamond. This process was undeniably incredible, and I’m so glad I did it. Grief and loss is so debilitating. It was beautiful, even in my sadness, to watch my daughter’s remains turn into something so gorgeous - almost as gorgeous as she was in human form. Thank you so much Eterneva
May 17, 2024
Unprompted review
Baxters Journey
I had a wonderful experience working with Kelly and the Eterneva team. I have had a lot of dogs in my life but Baxter was my princess and the diamond came out beautifully.
May 15, 2024
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