Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
- #11 of 157 best companies in Jewelry Store
- #10 of 312 best companies in Clothing Store
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very thoughtful
Very thoughtful, high quality surface with every consideration for situation.
September 4, 2024
Reply from Eterneva
Thank you for your kind words! We’re so glad to hear that you felt our thoughtfulness and attention to quality throughout your experience. It’s our goal to provide care and support tailored to each situation, and your feedback truly means a lot to us. If there’s anything else you need or want to share, we’re always here for you!
With love,
Hailey
Head of Customer Care at Eterneva
Advertisement
Mom will be with me forever
I had never been aware of the ability to have a diamond made from ashes until I saw Mark Cuban on Shark Tank. When my Mom passed away in March 2023, my sister and I started the process. Mom had her homecoming last week in the form of a beautiful blue diamond set in a ring that me and the design team designed to give Mom the tribute she deserved. The diamond is gorgeous and the color looks just like her blue eyes. The Eterneva team is so caring and patient. We have only good things to say about the team and the process. Already people that have seen my ring are so impressed and happy to learn about the process of honoring a lost loved one and keeping them with you forever. Thank you Kelly Gibson and Mima for all of you help and care with Mom.
September 6, 2024
Reply from Eterneva
Thank you for sharing such a beautiful story with us! We’re truly honored to have helped you and your sister create a stunning tribute to your mom. It’s heartwarming to know that the blue diamond reflects her beautiful eyes and serves as a lasting reminder of her spirit. Our team, especially Kelly and Mima, is dedicated to providing caring and patient support, and we’re so glad to hear that you felt that every step of the way. Your kind words inspire us, and we’re grateful that you’re sharing your journey with others. If you ever need anything or just want to share more memories, we’re always here for you!
Sincerely,
Hailey
Head of Customer Care at Eterneva
The best from Shark Tank to my finger
Very easy and helpful from start to finish. Got to know team members along the way. This was reassuring. Love my ring and all it represents.
September 4, 2024
Reply from Eterneva
Thank you so much for your lovely feedback! We’re thrilled to hear that you found the process easy and felt connected to our team. Building those relationships is so important to us, and it warms our hearts to know that you love your ring and what it represents. We’re here for you whenever you need, and we’re honored to have been part of your journey!
Sincerely,
Hailey
Head of Customer Care at Eterneva
The best experience in such a trying time
From the moment I reached out about having a diamond made with my son’s ashes, literally everyone was amazing to work with. Such compassion, kindness, empathy, and clear joy for what they do. I could tell they took pride in their jobs and working for this company which to me spoke volumes. I was informed of every step of the process, before, during, and after. When my diamond reached the setting stage they went above and beyond to ensure that the band was done in time so he could go with me on a trip with my husband. Austin always wanted to see the world and now he can. I feel like thank you is does not even begin to express how grateful I am to everyone involved.
November 1, 2023
Reply from Eterneva
Thank you so much for your incredibly heartfelt message. We are truly honored to be part of your journey in creating a diamond for your son. It warms our hearts to know that you felt our compassion and joy throughout the process. We take great pride in what we do, and your kind words reaffirm why we’re here. We’re so glad we could ensure your diamond was ready in time for your trip—it’s beautiful to think of Austin accompanying you on your adventures. Your gratitude means the world to us, and we’re always here for you, ready to support you in any way we can. Thank you for trusting us with such a precious memory!
With love,
Hailey
Head of Customer Care at Eterneva
My Eterneva experience
My memorial diamond, created from a combination of my hair and my twin sister's ashes took almost 18 months, considerably longer than I was told when I embarked on this journey with Eterneva in late 2022. That said, I would still rate my experience as 5 stars based on the finished diamond, the communication during the process and all of the changes/updates focused on transparency and expectation-setting that Eterneva has made to their website during the last year. You can really tell that they recognized and learned from the scaling or operational issues that led to not being able to meet earlier timelines and have made all corrections possible. This further confirms my trust in Eterneva as an honest and compassionate partner during one's grief journey and allows me to recommend them to others today and in the future without hesitation.
September 4, 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Lynne! We truly appreciate your understanding during the extended timeline. It means a lot to know that you’re satisfied with your beautiful diamond and felt supported throughout the process. We’re constantly striving to improve and learn from every journey, and your trust in us as a compassionate partner during such a significant time is incredibly meaningful. Your recommendation to others truly warms our hearts. If there’s anything more we can do for you or if you just want to share memories, please don’t hesitate to reach out. We’re here for you always!
With love,
Hailey
Head of Customer Care at Eterneva
Advertisement
The personalized and individual care…
The personalized and individual care received during this journey to keep my Mom, Gram and I together for eternity.
September 3, 2024
Reply from Eterneva
Thank you for your beautiful words, Jennifer! We’re truly honored to help keep your family connected in such a special way. Personalizing this journey means everything to us, and we’re here for you every step of the way!
With love,
Hailey
Head of Customer Care at Eterneva
The communication and video updates are…
The communication and video updates are appreciated during the process of having my loved ones ashes being transformed into a diamond.
August 28, 2024
Reply from Eterneva
Thank you for your feedback Dina! We’re so glad the updates made a difference for you. Keeping you connected during this process is extremely important to us, and we’re honored to support you in such a meaningful way!
Sincerely,
Hailey
Head of Customer Care at Eterneva
The company stays in touch with me…
The company stays in touch with me through videos and regular emails to let me know about the progress of the diamond shaping. Highly recommend this company.
August 28, 2024
Reply from Eterneva
Thank you for the wonderful feedback Ursula! We’re so thrilled that you enjoyed our updates—it’s very important to us to keep you informed every step of the way. Your recommendation means so much, and we’re here for you whenever you need!
With love and care,
Hailey
Head of Customer Care at Eterneva
Reply from Eterneva
Thank you so much for your kind review, Kyle! We're so glad to hear you had a wonderful experience and it’s our privilege to support you. We’re always here to lend a helping hand - your happiness means everything to us!
With love,
Hailey
Head of Customer Care at Eterneva
Advertisement
The care and involvement of getting to…
The care and involvement of getting to know him and wanting pictures of him and to know who he was. The sensitivity is also one of the best qualities of this company and its employees.
August 27, 2024
Reply from Eterneva
Thank you so much for your touching words! We genuinely believe in honoring the unique stories of each loved one, and it warms our hearts to know that our sensitivity resonated with you. We’re here for you, every step of the way!
Sincerely,
Hailey
Head of Customer Care at Eterneva
Reply from Eterneva
Thank you for recognizing Jesse, Liz, and Mima! We’re so proud to have such a caring team and so glad to hear that you had a good experience working with them! Your kind words mean a lot to us, and we’re here for you whenever you need support!
With love,
Hailey
Head of Customer Care at Eterneva
Ashes to Diamond!
You guys are Wonderful. You guys take the time from day one to each process to keep us informed of each step and the care you emphasize in taking care of our Love ones.
Thank you!
August 28, 2024
Reply from Eterneva
Thank you for your lovely feedback Rene! It’s so wonderful to know you felt informed and cared for during this journey. We truly appreciate your trust in us, and if you ever need anything, just reach out!
With love,
Hailey
Head of Customer Care at Eterneva
Our Lia diamonds.They kept us informed…
Our Lia diamonds.They kept us informed throughout this process which takes several months to complete. They have been so kind and thoughtful of our loved one and I appreciate this so much. I am very touched by their care of our loved one and will cherish my Lia diamonds.
August 27, 2024
Reply from Eterneva
Thank you for sharing such heartfelt feedback! We’re truly honored to be a part of your journey and to honor your loved one in this way. Keeping you informed and providing thoughtful care is so important to us, and it warms our hearts to know that you felt that love and support. We hope your Lia diamonds bring you comfort and joy for years to come!
With love and care,
Hailey
Head of Customer Care at Eterneva
Advertisement
I can’t say enough amazing things about…
I can’t say enough amazing things about Eterneva. They personalize your whole experience and are always willing to answer any questions. Their work is experiential.
August 20, 2024
Reply from Eterneva
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. Personalizing each journey is really important to us, and it means a lot to know that our efforts resonated with you. If you ever have more questions or need anything, don’t hesitate to reach out. We’re here for you!
With love,
Hailey
Head of Customer Care
Y’all have been amazing so far
Y’all have been amazing so far. I appreciate everything you’ve done and the way you’ve handled it. Have you ever reached out to St Jude’s? I think that could be a wonderful amazing partnership in so many ways. ❤️
August 13, 2024
Reply from Eterneva
Aw Kelly, thank you so much for your kind words! They mean so much to all of us here at Eterneva. We are absolutely thrilled to hear that you’ve had a positive experience with us so far. And your suggestion about partnering with St. Jude’s is fantastic!! We’re always open to exploring new opportunities to make a greater impact and are so appreciative of you for thinking of us. If you have any more ideas or need further assistance, please feel free to reach out!
With love,
Hailey, Head of Customer Care
I'm so glad to get personal updates and…
I'm so glad to get personal updates and being able to see the process. Y'all are taking such good care with my husband and I'm so grateful.
August 12, 2024
Reply from Eterneva
Thank you for your lovely feedback Schele! We’re thrilled to hear that staying informed and seeing the process has been meaningful for you. It’s truly an honor to care for such a remarkable soul like your husband. Your appreciation means so much to us, and we’re here for you whenever you need anything!
With all of our love,
Hailey & the Eterneva Team
I had the very best experience with…
I had the very best experience with Eternva! They communicated well throughout the process and the final result is absolutely stunning. Having my chapter 2, the father of my children, my encourager, my best friend as a blue diamond in the most beautiful setting is something I’ll always treasure 💙
August 7, 2024
Reply from Eterneva
Aw thank you so much Lisa! your heartfelt review means the world to us. We’re deeply touched to hear how much you cherish the blue diamond and its setting. It was our privilege to support you through this meaningful process, and we’re thrilled that the result is something you’ll treasure forever. If you need anything else or just want to share more about your experience, we’re always here for you!
With love,
Hailey, Head of Customer Care
Advertisement
Reply from Eterneva
Hi Judi, this is Hailey, Head of Customer Care here at Eterneva! Thank you so much for reaching out. It looks like Kelly, your dedicated Care Team member here at Eterneva, sent you an update during the first week of August, but it may have gone to your spam! I have let her know of this issue and she is going to be reaching out to you again today. So sorry you did not receive that update and thank you so much again for reaching out! It is of the utmost importance to us that you receive updates consistently, so we will work with you to make sure future updates are received and do not move to your spam folder.
With love,
Hailey & The Eterneva team
The care representatives have been very…
The care representatives have been very understanding and supportive, and have kept me informed all along the way.
August 6, 2024
Reply from Eterneva
Thank you so much for your kind words! We’re thrilled to hear that our team provided the support and updates you needed. Your feedback means a lot to us, and we’re always here if you need anything else!
With love,
Hailey, Head of Customer Care
Kindness,consideration
July 30, 2024
Reply from Eterneva
Hi Laura,
Thank you so much for your lovely words! We’re delighted to hear that you felt our kindness and consideration throughout your experience. It’s our goal to ensure every interaction is as thoughtful and caring as possible. If there’s anything more we can do for you or if you have any additional feedback, please feel free to let us know.
With love,
Hailey
Head of Customer Care at Eterneva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.