Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
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There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
- #11 of 157 best companies in Jewelry Store
- #10 of 312 best companies in Clothing Store
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
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Just-In-Time
Everyone was supportive and professional during the diamond's development. Kelly was kind, considerate, answered all my questions in a quick manner.
I've taken Justin's diamond to my jeweler and was amazed at it's clarity and beauty. He told me that blue can be difficult but that this diamond was spot on.
My husband was upset in the beginning but after seeing the diamond he was so thankful I choose to have Justin's ashes made into this beautiful blessing. Just-In-Time for the anniversary of Justin's passing and the beginning of a new program in the area for suicide survivors.
April 3, 2025
Reply from Eterneva
Thank you so much for sharing this Cindy. I’m incredibly touched by your story, and I know how much care Kelly poured into walking this path with you — she spoke so highly of you and of Justin.
Hearing that your husband felt peace and gratitude when he saw the diamond gave me chills. What a powerful tribute. And the timing… Just-In-Time — that gave me pause in the most beautiful way. I hope his diamond continues to bring you strength, connection, and light as you move forward.
With all my heart,
Hailey
Head of Customer Care
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A Beautiful Reminder of my Brother
From start to finish, every person I worked with at Eterneva took the time/made the effort to get to know who my brother was and who the diamond was being created to remember. They were caring, attentive, and sent updates throughout the process to ensure I knew my brother was in good hands. I received my completed diamond in a beautiful white gold bracelet yesterday and it is absolutely beautiful. Thank you to Eterneva for such a meaningful experience.
April 1, 2025
Reply from Eterneva
Thank you so much for sharing this Emma! It means everything to know that you felt your brother was truly known and cared for throughout this journey — that’s exactly what we hope every family feels.
We’re deeply honored to have helped create something so meaningful in his memory, and I hope your bracelet brings you comfort and closeness every time you wear it.
With gratitude and care,
Hailey
Head of Customer Care
I appreciate the personal guidance and…
I appreciate the personal guidance and patience staff offer.
March 28, 2025
Reply from Eterneva
Thank you so much — that means the world to hear. Every step of this journey matters to us, and it’s our deepest hope that you feel supported, never rushed, and always cared for.
It’s truly an honor to walk alongside you.
With warmth,
Hailey
Head of Customer Care
I can’t say enough about how caring and…
I can’t say enough about how caring and genuine the staff has been. They have texted back and forth when I’ve fallen apart. They call to check on me and let me cry and talk through things. This process has been instrumental in my healing process. I am so thankful for what this company is doing and how they handle the worst moments in people’s lives.
March 26, 2025
Reply from Eterneva
Aw Rebecca, I cannot tell you how much I appreciate your words! Thank you for sharing such a raw and honest reflection. It means so much to know that you’ve felt truly held throughout this journey — not just cared for, but seen.
You’ve been through something incredibly hard, and it’s an honor to be a steady presence during such a tender time. We’re so thankful to be part of your healing, and to walk beside you as you honor your loved one in such a beautiful way.
With all my heart,
Hailey
Head of Customer Care
Wonderful Experience
Wonderful Experience: All the concern, compassion, excellence, and amazing service provided was just phenomenal. This was a very personal and moving experience during an extremely difficult time in my life. The whole experience was very special and will always be fondly remembered.
March 26, 2025
Reply from Eterneva
Aww thank you Jerry! I’m truly touched that this experience brought even a little light during such a difficult time.
It means so much to know that our care and compassion came through — we hold every person and story close to our hearts, and it was an honor to be there for you. I hope this tribute continues to bring you comfort for years to come.
With love and gratitude,
Hailey
Head of Customer Care
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A Diamond Tribute: Eterneva's Customer Service Shines
Eterneva's customer service was fantastic. They were so patient and understanding throughout the entire process, which can be quite emotional. They answered all of my questions with care and helped me create a beautiful and meaningful tribute to my loved one.
March 14, 2025
Reply from Eterneva
Thank you so much for these beautiful words Audrey! We know how emotional this journey can be, and it means everything to hear that you felt supported and cared for throughout.
Creating something meaningful in honor of your loved one is such a profound act of love, and it was truly our privilege to walk alongside you in it.
With all my heart,
Hailey
Head of Customer Care
Great communication
Great communication, always letting me know what stage they were at. The diamond came out beautiful!
March 13, 2025
Reply from Eterneva
Thank you so much for your kind words! I’m so happy to hear the communication felt clear and consistent — and even more thrilled that you love how the diamond turned out.
It’s such a special feeling when everything comes together, and I’m honored we got to be part of creating something so meaningful for you.
With gratitude,
Hailey
Head of Customer Care
Eterneva is such a special company
Eterneva is such a special company. Candidly, I work here, but I was a huge fan for years before joining the company. I am going through the diamond journey to honor my Gram who I lost 10 years ago. She and I had such a special connection and not a day goes by where I don't miss her. Having a way to keep her with me forever is the best gift, and I am counting the days until she comes home to me!
March 13, 2025
Reply from Eterneva
This means so much Brooke. Knowing you’ve loved Eterneva for years and now get to be part of it — while also going through the journey for your Gram — is incredibly special.
I can feel how much she meant to you, and I’m so moved that you’re honoring her in this way. What a beautiful tribute. We’ll be counting the days right alongside you until she’s home again. 💛
With love,
Hailey
Head of Customer Care
They have been so kind and informative
They have kept me well informed during the process. someone left a strange comment about a delivery for New Years. I don't believe they know what you do.
I have been very please during the whole process and everyone is so kind. I'm looking forward to the amazing end development. Thank you
March 12, 2025
Reply from Eterneva
Thank you so much for this thoughtful message Michael! It means a lot to hear that you’ve felt informed and supported throughout — and I’m truly grateful for your trust in us.
We know how much this journey carries, and it’s a privilege to walk it with you. I’m so excited for what’s ahead and can’t wait for you to see the beautiful tribute that’s being created.
With gratitude,
Hailey
Head of Customer Care
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Compassionate Staff
Mary was just an amazing listener to my story after losing my husband. When I opened my kit, I was completely blown away with the video message and her remembering even the small details of our life; not going to lie I cried but in a good way. This company truly cares about the diamond they are creating for you!
January 7, 2025
Reply from Eterneva
Aw thank you Ashley, truly, for sharing such a personal moment. Mary spoke so highly of you and your husband — she felt deeply honored to hear your story and to be trusted with his memory.
I’m so touched that the kit and video message meant so much to you. We believe the little details are the big things, and we’ll continue to hold him — and you — with that same level of love and care through every step.
With love,
Hailey
Head of Customer Care, Eterneva
Excellent attention to detail.
What made the experience a great one is the attention to detail every step of the way. It was nice to have an update every so often and all of my questions answered in a through way. The care taken was excellent!
January 31, 2025
Reply from Eterneva
Thank you so much for sharing this Kat. We know how much this journey holds, and it means the world to hear that the care, detail, and communication made you feel supported along the way.
We pour so much love into every step — not just into the diamond, but into the relationship with the person behind it. I'm so glad that came through. It’s truly been an honor to walk this path with you.
With warmth and gratitude,
Hailey
Head of Customer Care, Eterneva
Perfect
They made the whole process so easy to understand, and took such great care of my boy!
March 3, 2025
Reply from Eterneva
Aw Mehgan, thank you for trusting us with your sweet boy — we know how much he means to you, and we’ve held him with so much care and respect every step of the way.
I'm so glad the process felt easy to walk through, and I hope his diamond brings you comfort and closeness for years to come.
With all my heart,
Hailey
Head of Customer Care, Eterneva
The ongoing communication and care
March 4, 2025
Reply from Eterneva
Thank you so much for your kind words. It means the world to know that the ongoing communication and care stood out to you — that’s truly the heart of what we do.
We’re so honored to be on this journey with you and your loved one!
With love,
Hailey
Head of Customer Care, Eterneva
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I had ordered diamond earrings 3 years…
I had ordered diamond earrings 3 years ago and someone stole them, so I got a pendant
February 27, 2025
Reply from Eterneva
I’m so sorry to hear that your original earrings were stolen — I can only imagine how upsetting that must have been.
I’m incredibly grateful you chose to continue your journey with us through a pendant. I hope it brings you comfort and helps you feel close to your loved one every time you wear it. It’s an honor to be part of such a meaningful tribute.
Warmly,
Hailey
Head of Customer Care, Eterneva
5 star rating from beginning to end
5 star rating from beginning to end! I felt as though you personally knew my incredible husband as we corresponded with every new step of his diamond creation!
I’m incredibly proud of my blue diamond, as blue as his blue eyes, and people are in awe as I tell the story. He is now with me with every step I take because of Eterneva! Thank you!!
February 18, 2025
Reply from Eterneva
Your words truly touch our heartsJudy! It’s an honor to celebrate your incredible husband and to know his memory is forever with you. We’re so glad his blue diamond captures his spirit and brings you comfort. Thank you for allowing us to be a part of this beautiful journey.
With all our love,
Hailey
Head of Customer Care
The staff gave me frequent updates…
The staff gave me frequent updates during the long process. Very helpful.
February 20, 2025
Reply from Eterneva
We’re so glad you found the updates helpful Deyang! Keeping you connected throughout the journey is so important to us. Thank you for allowing us to be part of this special process.
With love and gratitude,
Hailey
Head of Customer Care
Nice people, some hiccups
Updates about the status of my order were fairly regular after many communications initially to start the process. The emails showed or told me where in the process my mother's diamond was, usually with a photo or short video of the actual process. The personal touch was nice. However, it took a REALLY LONG TIME. Almost two years, which seems excessive. Turned out they had to make a second one, as the first was not clear enough. And then FedEx was scheduled to bring it home on Tuesday, so I had arranged to be home all day to sign for it, and the guy showed up at 10:00 Monday morning, when I was not home. Thankfully I was coming back, and had to park on the highway behind his van because he was blocking my driveway.
February 10, 2025
Reply from Eterneva
Thank you so much for sharing your feedback Brian, and we’re truly sorry for the frustrations you’ve experienced. We understand how important it is for everything to go smoothly, especially with something as meaningful as your mother's diamond.
Sometimes, because of the way diamonds are formed, there can be tiny natural marks inside, called inclusions. This only happens in about 10% of diamonds, and while we try to avoid them when cutting, sometimes they can still affect the final shape. At Eterneva, we always prioritize quality over speed, so when this happens, we will grow a second diamond for you (at no extra cost), and you get to keep both diamonds. This is a normal part of the process, but it does mean the timeline is a little longer when this occurs.
We also know how disappointing it can be when shipping doesn’t go as planned. While we don’t control FedEx’s delivery process, we have a dedicated person on our team who works directly with them to fix any issues that come up—which is above and beyond what you would see at any other company. We always go the extra mile to make sure your experience is as smooth as possible, because we know how important this diamond is.
We are deeply grateful for your understanding and patience, and we’re committed to making sure you’re completely happy with your diamond and experience with us above all else.
Thank you again for sharing your feedback with us, and please know that it was an honor for us all to be a part of your mother's diamond journey.
With all my love,
Hailey
Head of Customer Care
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My Mom
Working with the team at Eterneva was a peaceful experience. Loosing my mom is still incredibly hard to process. The team was not over bearing or intrusive and helped with the process in such a loving way. Which meant the world to me. Thank you.
February 5, 2025
Reply from Eterneva
We are so deeply sorry for your loss Kerry and truly honored to have walked this journey with you. It means so much to hear that the experience brought you a sense of peace. Our hearts are with you as you continue to honor your mom’s beautiful memory. Sending you love and support.
With all our love and care,
Hailey
Head of Customer Care
From the very first phone call until…
From the very first phone call until the conscientious delivery I felt cared for and seen. It is clear these people all have had their own journeys. They handle every delicate aspect and stage with intense care. I can not say enough about them. And my son’s diamond is as spectacular as he was in life. Thank you so much Eterneva.
February 11, 2025
Reply from Eterneva
Your words truly mean the world to us Dana! It is our deepest honor to walk this journey with you and to celebrate your son’s incredible life in such a special way. Knowing that you felt cared for and seen every step of the way is everything to us. Thank you for your trust and for sharing this heartfelt tribute. Sending you so much love.
Sincerely,
Hailey
Head of Customer Care
Every little detail was taken care of…
Every little detail was taken care of perfectly. I can confidently say this was one of the best decisions I've made.
February 10, 2025
Unprompted review
Reply from Eterneva
Aw Sophia, this truly warms our hearts! Knowing that this was one of the best decisions you’ve made means the world to us. Every detail was handled with love and care, and we’re so honored to have been part of this journey with you. Thank you for your trust and for sharing this beautiful moment.
With all our love,
Hailey
Head of Customer Care
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