Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
- #11 of 157 best companies in Jewelry Store
- #10 of 312 best companies in Clothing Store
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Notifying me with every step and…
Notifying me with every step and showing the videos
!
February 5, 2025
Reply from Eterneva
We’re so glad you’ve enjoyed the updates and videos Margaret! Keeping you connected to the journey means everything to us.
With love,
Hailey
Head of Customer Care
Advertisement
Reply from Eterneva
That’s wonderful to hear! We’re so glad your wife loves it. Thank you for sharing this special moment with us!
Sincerely,
Hailey
Head of Customer Care
My Daddy's Diamond
Having a diamond made of my father's ashes was the best experience in the world!! He and I were extremely close and his passing had a huge affect on me. It has been almost 18 years and I think of him everyday. Now having the diamond makes his memory even that more special. If you are thinking of doing this for a loved one, do it!! It is very worthwhile. Cheers!
January 26, 2025
Reply from Eterneva
Aw Gertie, this truly touched our hearts! Your bond with your father is so special, and we are deeply honored to have played a small part in celebrating his memory in such a meaningful way. It’s beautiful to hear that your diamond brings you even closer to him—what a powerful tribute to your love and connection. Thank you for sharing your journey, and cheers to a love that lasts forever!
With love,
Hailey
Head of Customer Care
Healing my heart
I love the level of respect, empathy and transparency. Every update and check in is always welcomed and another healing milestone.
January 8, 2025
Reply from Eterneva
This truly means so much to us Chantel. Our greatest hope is that every update brings comfort and a sense of connection as you walk this journey. It’s an honor to celebrate your loved one with you, and we’re always here with love, empathy, and support. Thank you for sharing your experience!
With love,
Hailey
Head of Customer Care
Recommend
This company keeps me updated with videos and regular emails about the progress of the diamond shaping process. Recommend!
January 17, 2025
Unprompted review
Reply from Eterneva
Thank you so much for your kind words Sophie! It means the world to us to be part of this journey with you. Keeping you updated every step of the way is our way of ensuring you feel connected to your loved one’s transformation. Your recommendation truly touches our hearts! If you ever need anything, we’re always here for you!
With love,
Hailey
Head of Customer Care
Advertisement
Absolutely incredible what Eterneva…
Absolutely incredible what Eterneva did! Turning precious ashes into stones that we can wear and cherish for the rest of our lives is just incredible! It is hard to find words explaining how meaningful this treasured gift is to us.
Thank you!! Thank you!
From the very first moment that we were in touch with Eterneva until the finished product, absolute class. Forever grateful!
Kylie and family
January 14, 2025
Reply from Eterneva
We’re so moved by your heartfelt message Kylie! Knowing that the diamonds we helped create will be cherished as a lasting tribute is incredibly special to us. Your gratitude touches us deeply, and we’re beyond thankful that you chose Eterneva to be part of your journey. We’ll carry your words with us always!!
With sincere appreciation,
Hailey
Head of Customer Care
Incredibly helpful and reassuring
The team was very helpful with the entire process. i loved getting updates on the stages Vader was going through, and it was reassuring knowing where he was. i Truly appreciate everything you guys do!
January 14, 2025
Reply from Eterneva
Thank you so much for your kind words Caitlyn! We’re so glad to hear that the updates brought you comfort and reassurance throughout the process. It means so much to us that we could be there for you during this journey. We truly appreciate your trust in us, and we're grateful to have been part of honoring Vader’s memory.
With appreciation,
Hailey
Head of Customer Care
Amazing team and amazing experience
January 10, 2025
Reply from Eterneva
Thank you so much Khurram! We’re so glad to hear that your experience with our team was amazing. It’s an honor to have been part of this journey with you.
With love and care,
Hailey
Head of Customer Care
My experience with Eterneva was wonderful.
My experience with Eterneva was wonderful. The process helped me through the grief journey .The team kept in touch every step of the way in creating a diamond from my husband's ashes. They kept his memory in mind throughout. The regular and personal contact made the wait possible. Receiving the final product was exhilarating and healing. I am eternally grateful.
January 7, 2025
Reply from Eterneva
Thank you so much for sharing such a meaningful review, Yvette! We are truly honored to have been part of your grief journey and to help create a lasting tribute to your husband. It means the world to us that our team could offer support and keep his memory close every step of the way. We’re so glad the final product brought you healing and comfort.
We’re eternally grateful to have been part of your experience.
With deepest gratitude,
Hailey
Head of Customer Care
Advertisement
Reply from Eterneva
Aw thank you Ronaele! We truly appreciate you taking the time to share your experience, and we’re so grateful to have been able to care for you and your loved one.
With love,
Hailey
Head of Customer Care
Great experience so far
The experience has been great from the start. The company was not pushy about buying a diamond from them. They were very helpful and informative and have been with the entire process.
The diamonds are a bit pricey though. I get that they are coming from a loved one, and you can’t really put a price on that… & I obviously purchased it but compared to other lab grown diamonds that you can purchase they are very pricey. I bought a pink lab grown diamond on a cruise for 1 carat for $1800…. with my dogs diamonds I am getting less than a carat for $10 grand.
I am not sure just yet if it is helping the healing process. I’m still hurting quite a bit, but I do like watching the videos they send of the progress.
January 8, 2025
Reply from Eterneva
Thank you so much, Nicole. We greatly appreciate you for sharing your heartfelt experience and feedback. We’re also grateful for your trust in us during such an important journey.
Regarding the price of memorial diamonds- when grown properly and legitimately, there are key differences in our process that contribute to the cost. The lab-grown diamonds found in department stores are produced in mass quantities, with 30-100 diamonds grown at once in a single machine, often in factories in India or China using standard carbon sources. In contrast, our process is highly specialized.
Each Eterneva diamond is grown individually, and incorporates a carefully extracted and purified carbon source that is extracted from your loved one’s remains. This meticulous process, as you know, is deeply personalized and yet still results in an exceptional quality diamond. While there are other factors that contribute even further, I hope that this explanation helps you :)
We’re so grateful for the opportunity to create something so meaningful for you and are here to answer any additional questions you may have.
With love,
Hailey
Head of Customer Care
Hands down BEST company of its kind !!
I thought I was going to send you guys ashes and a few months later get a diamond. I couldn't have been more wrong, This is an entire journey from start to finish, My dogs life story, to the welcome kit, to the constant video updates this service is amazing. All I can say is THANK YOU, I called a few other places and from day one this was a no brainer to use Eterneva !!!
November 7, 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Samuel! We’re so glad you felt the entire journey was meaningful and special. It’s wonderful to hear that the updates and the attention to detail made such an impact. We’re truly honored you chose us and are grateful for your trust from the very beginning! The whole team loved getting to know your sweet pup better and the relationship you two shared was incredible inspiring and heartwarming to us all.
Thank you again for being part of the Eterneva family and sharing your dog's story with us! It means the world.
With love,
Hailey
Head of Customer Care
My experience with Eterneva was heartfelt!
My experience with Eterneva was fantastic! Really appreciated the support from the entire team from start to finish. The progress updates and friendly service made them top notch. Really felt like family!
January 7, 2025
Reply from Eterneva
It’s so wonderful to hear that you felt supported and cared for throughout your entire journey with us David! We’re thrilled that our team made you feel like family—that’s exactly what we aim for. Thank you for trusting us to be part of something so meaningful, and we’re so happy we could be there for you every step of the way.
With gratitude,
Hailey
Head of Customer Care
Advertisement
You are informed
The entire journey was painless. I was kept abreast of every step in the process and the final product was magnificent
December 31, 2024
Reply from Eterneva
We’re so happy to hear your journey with us was seamless and that the final product turned out to be magnificent! It’s always our goal to make the process as smooth and meaningful as possible, and we’re grateful to have been a part of creating something special for you.
Warmly,
Hailey
Head of Customer Care
My journey with Eterneva
My journey with Eterneva was absolutely amazing. From my first communication with them to inquire about the company, the frequent updates during the process, the delivery of my stones, and the communication after I received them was incredible. If you are looking for a way to memorialize a loved one, I highly recommend Eterneva. Their customer service was top-notch and the final product was better than I could have imagined.
December 30, 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Eddie! We’re so glad to hear that every step of the journey with Eterneva met your expectations and that you felt supported throughout. It’s incredibly rewarding to know that the final product exceeded what you had imagined.
We’re truly honored to have been part of such an important process for you, and we’re grateful for your recommendation.
With heartfelt gratitude,
Hailey
Head of Customer Care
Absolutely the best company
Absolutely the best company. My jewelry is beautiful and the diamond is from the ashes of my beloved dog who passed.
December 30, 2024
Reply from Eterneva
Thank you so much for your beautiful words Heather! We’re truly honored to have helped create something so meaningful in memory of your beloved dog. Knowing that the diamond and jewelry bring you comfort and beauty means the world to us.
With heartfelt gratitude,
Hailey
Head of Customer Care
Liz was great start to finish and was…
Liz was great start to finish and was always there to answer our questions, give updates and make the delivery early for a special event
December 30, 2024
Reply from Eterneva
Aw Alex, we’re so glad to hear that Liz was able to make your experience seamless and special! She is truly amazing - going above and beyond, especially for meaningful moments, is what she strives for, and we’re thrilled we could make the delivery in time for your event!
We’re grateful to have been part of this journey with you!
With love,
Hailey
Head of Customer Care
Advertisement
Incredible experience end to end
Incredible experience end to end. I worked with their designer to design a ring with the diamond and WOW, STUNNING.
December 30, 2024
Reply from Eterneva
Thank you so much for sharing your experience with us! Hearing your WOW reaction to the ring truly means so much to us. Collaborating with you to design something so special was truly an honor, and we’re thrilled that the final result took your breath away!
We’re grateful to have been a part of this journey with you, and we hope the ring is a source of beauty and connection for years to come.
With love,
Hailey
Head of Customer Care
My Mom
I recently had the pleasure of working with Eterneva to create a truly special diamond necklace, and I couldn’t be more thrilled with the result. From start to finish, the experience was nothing short of exceptional. The Care Team that created my necklace - MY MOM - kept me informed every step of the way.
The design process was personalized and collaborative. The team took the time to understand my vision, offering expert guidance and creative suggestions to bring it to life. It was clear that they prioritized craftsmanship and attention to detail every step of the way.
When the necklace arrived, I was absolutely blown away by its beauty. The diamond sparkles with an incredible brilliance and the overall design was exactly what I wanted!
The customer service throughout the entire process was impeccable. The staff was incredibly responsive, professional, and always ready to answer any questions or concerns. I felt truly valued as a customer, and that level of service made all the difference.
Overall, I highly recommend Eterneva to anyone seeking a custom piece of jewelry to have the memory of your loved one with you! Their commitment to excellence, and dedication to each customer is brought to light as soon as you begin to speak with the care team. Thank you again for Brining my Mom home again!
December 20, 2024
Reply from Eterneva
Wow, thank you so much for sharing your experience with us Marci! It means the world to our team to know how much your necklace and this journey meant to you. We’re so honored to have helped bring your mom’s memory to life in such a beautiful way.
It’s wonderful to hear that the design process felt collaborative and personal—we truly want every piece to reflect the love and connection behind it. Knowing that the final necklace was exactly what you envisioned and brought you so much joy is why we do what we do.
Thank you for trusting us with something so meaningful. We’re so grateful to have been a part of this journey with you, and your mom’s memory will always hold a special place in our hearts.
With love,
Hailey
Head of Customer Care
Everything!
December 19, 2024
Reply from Eterneva
Aw Michelle, thank you so much! Your feedback means the world to us, truly!
With all our love,
Hailey
Head of Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.