Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
- #11 of 157 best companies in Jewelry Store
- #10 of 312 best companies in Clothing Store
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A beautiful way to grieve
Thank you Eterneva for curating such an amazing experience. This journey has made everything come full circle, and I really appreciate what your company does. Thank you so much for returning my beloved Meeka in a way that I can cherish and keep her with me forever.
October 22, 2024
Reply from Eterneva
Thank you for sharing such beautiful words with us Jennifer! We’re so touched to have been a part of your journey and to help bring Meeka back to you in a way that you can cherish forever. It means the world to us to know that we’ve helped make this process feel complete for you and we are truly grateful for your trust and will continue to hold you and Meeka in our hearts!
With all our love,
Hailey
Head of Customer Care
Advertisement
From start to finish...amazing
From start to finish...amazing! Everyone on the team helped to make me feel a part of the process and were always attentive and caring. Having this BEAUTIFUL diamond made from my daughter's ashes is indescribable. I will forever cherish it.
October 15, 2024
Reply from Eterneva
Your words mean the world to us Debbie, thank you so much! We’re truly honored to have been part of creating something so meaningful in memory of your daughter. It warms our hearts to know that the team made you feel supported and cared for throughout the process; we’re so grateful to have been entrusted with such an important journey!
With love
Hailey
Head of Customer Care
So excited!
The team assigned to both of my beloved pets have been fantastic. Communication is great!
The jewelry design is everything I hoped it would be.
October 10, 2024
Reply from Eterneva
Thank you so much for your kind words Shayla! We’re so happy to hear that the team has been there for you and that the jewelry design turned out just as you hoped. It’s truly an honor to help create something meaningful in memory of your beloved pets. If you ever need anything, we’re here for you.
Xoxo,
Hailey
Head of Customer Care
I just know that you’re taking care of…
I just know that you’re taking care of my mom and I am very happy to be a part of what’s going on with her, Thank you
October 9, 2024
Reply from Eterneva
Thank you so much for your kind words Dawn! We’re honored to be a part of this journey with you and to help honor your mom in such a meaningful way. We understand how important it is to feel that your loved one is being treated with care and respect, and we are truly grateful to be trusted with this special process. Please know that we are here for you every step of the way, and we're holding you and your family close in our hearts.
With love,
Hailey
Head of Customer Care
I’ve been so impressed and grateful for…
I’ve been so impressed and grateful for the team. To keep me informed every step of the way is truly touched my heart and brought tears to my eyes every single time. No one prepares you for just how painful it is to loose a spouse. But your team has been absolutely amazing at every step of this journey
October 9, 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Melissa. We are truly honored to be a part of your journey during such a difficult time. Losing a spouse is one of the hardest things anyone can go through, and it means the world to us to hear that our team has been able to provide some comfort during such an emotional time. Please know that we are thinking of you, and we're so grateful to have had the opportunity to help you honor your loved one in this way.
If you need anything at all, we’re always here for you.
With love and care,
Hailey
Head of Customer Care
Advertisement
Reply from Eterneva
Thank you for your kind words! We’re thrilled to hear you’re enjoying the journey so far. We’ll continue to keep you updated and can’t wait to show you what’s next! If you have any questions, please don't hesitate to reach out - we're all here for you!
Sincerely,
Hailey
Head of Customer Care at Eterneva
Thank you Eterneva!
The documentation of Murali's journey from purification to shiny carbon synthesis to his current stage has been very amazing to witness! Thank you to Eterneva!
September 16, 2024
Reply from Eterneva
Thank you for your lovely feedback Jayshree! We’re so glad you enjoyed witnessing Murali’s journey with us. It’s truly special to share these moments with you, and we’re honored to be part of this meaningful experience. If you have any more questions or need anything, we’re always here for you!
Sincerely,
Hailey
Head of Customer Care at Eterneva
The team keeps me informed of the…
The team keeps me informed of the process. They seem to be empathetic & caring as they are with me during this journey.
October 1, 2024
Reply from Eterneva
Thank you for sharing your experience Jonelle! We’re so glad to hear that you felt our empathy and care throughout your journey. Keeping you informed and supported is our top priority, and it means a lot to know we could be there for you. If you ever need anything else, please don't hesitate to reach out!
With love,
Hailey
Head of Customer Care at Eterneva
Wonderful experience with Eterneva
Everyone at Eterneva is absolutely wonderful. Kind, helpful, compassionate, understanding... they are simply the most wonderful people and company to work with.
September 24, 2024
Reply from Eterneva
Thank you so much for your wonderful feedback Leah! We’re thrilled to hear that our team made a positive impact on your experience. Your kind words truly inspire us to keep pouring our hearts into what we do. You’re always welcome in our Eterneva family!
With love,
Hailey
Head of Customer Care at Eterneva
Advertisement
From beginning to end my experience was…
From beginning to end my experience was phenomenal. They treated me and my loved one as they would their own family member. The walked through each step of this journey with me keeping me updated on the progress and collaborating on the piece that was the perfect expression of my loved one. It was a truly transformative experience.
September 26, 2024
Reply from Eterneva
Thank you so much for your heartfelt words Shelby! We’re overjoyed to hear that your experience with us felt like family. It truly means the world to us to walk alongside you and your loved one during such a special journey. Your trust in us to create something meaningful is a gift we cherish deeply. If you ever need anything in the future, please don’t hesitate to reach out. Sending you lots of love!
Sincerely,
Hailey
Head of Customer Care at Eterneva
A little over-the-top in a good way
A little over-the-top in a good way. This was a long journey, but it was certainly worth the wait. We greatly appreciated the updates along the way.
September 26, 2024
Reply from Eterneva
Thank you for your thoughtful and kind feedback Matt! We’re so glad to hear that you found value in the journey, even if it was a long one. It means a lot to us that the updates kept you connected and reassured. We truly appreciate your patience and are thrilled you feel it was worth the wait! If you ever need anything else or just want to share more, we’re here for you!
With love,
Hailey
Head of Customer Care at Eterneva
Unexpected
I had never considered, nor even knew of the process and service that Eterneva offers. Once I did, it took a hot second for me to jump right in. From my first inquiry to the arrival of my diamond, there was constant (and another plus…. not TOO constant…right?!) communication that was always personal. Any questions answered fully and promptly. If this is something you’re considering, I highly, confidently and with much encouragement recommend that you go for it, with Eterneva. Cannot wait to wear and treasure this piece. It will be a necklace pendant….close to my heart. And will be my daughter’s someday. Thank you all at Eterneva.
September 20, 2024
Reply from Eterneva
Thank you so much for your lovely words Judy! We’re really happy to hear that you felt welcomed and supported throughout the entire process. It’s great to know our communication was just right for you! We’re truly honored to help create a piece that’s so meaningful and close to your heart. Knowing it will be a treasured pendant for your daughter one day makes it even more special. Your recommendation means a lot to us, and we’re here for you whenever you need. Thank you for trusting us with this journey!
Sincerely,
Hailey
Head of Customer Care at Eterneva
I’m grateful for your updating service…
I’m grateful for your updating service which keeps me abreast of the ongoing process. Thank you.
September 19, 2024
Reply from Eterneva
Thank you for your kind words Pamela! We’re so glad to hear that our updates have been helpful for you. Keeping you informed throughout the process is important to us, and your gratitude truly means a lot. If you have any questions or need anything else, we’re always here for you!
With love,
Hailey
Head of Customer Care at Eterneva
Advertisement
Turning Sadness into Something Beautiful with Heartfelt Service
I cannot speak highly enough about the incredible customer service I received from this company. From the very start, they were friendly, timely, and truly accommodating. Every interaction was pleasant, and I felt consistently supported by regular updates and thoughtful outreach.
What truly sets this company apart is that they didn’t treat my purchase like just another transaction. Instead, they made me feel genuinely cared for, as though they were honored to be a part of creating something so meaningful. They took what was a deeply sad and emotional moment and turned it into something beautiful.
I am beyond grateful for their professionalism, empathy, and dedication. If you're considering memorial diamonds, this is the company you want by your side throughout the process.
September 17, 2024
Reply from Eterneva
Aww thank you for sharing such a heartfelt review Brandie! Your words mean the world to us and we’re truly honored to have been part of your journey and to hear how much our support meant to you. It’s wonderful to know that our team was able to turn a deeply emotional moment into something beautiful for you. Your experience is what we strive for—making sure you feel genuinely cared for throughout the process. Your gratitude inspires us, and we’re so thankful to have been entrusted with such an important tribute. If you ever want to share more about your journey or need anything, we’re always here for you!
With love and care,
Hailey
Head of Customer Care at Eterneva
Everything
Everything! The staff are just amazing and walk you through every single part of the process. The emails and videos were so wonderful and just knowing that the Eterneva team thought of my Douglas the same way that I did was just incredible! I am so grateful for everyone at the Eterneva team that was by my side through this journey and I could not be happier!
September 20, 2024
Reply from Eterneva
Thank you so much for your beautiful words Heather! We’re truly honored to walk alongside you in honoring Douglas. It warms our hearts to know that our team made you feel supported and connected. Your happiness means the world to us, and we’re here for you anytime you need!
With love,
Hailey
Head of Customer Care at Eterneva
The whole process is just a beautiful…
The whole process is just a beautiful tribute to my husband. The love and care on sharing is story is amazing. The updates bring a tear and smile to my face. I know soon I will be a little more whole with a part of him with me. He will be shining bright in my finger.
September 19, 2024
Reply from Eterneva
Aww thank you for sharing such a heartfelt message Shannon! We’re truly honored to help create a beautiful tribute to your husband. It warms our hearts to know that our updates brought you both tears and smiles. We’re here for you, and we can’t wait for you to have a shining piece of him with you!
Sincerely,
Hailey
Head of Customer Care at Eterneva
Wonderful experience
The communication I receive is wonderful. It lets me feel like I am part of the process. The individual care that is given to my mom and me during this process is priceless.
September 19, 2024
Reply from Eterneva
Thank you so much for your lovely feedback Jamie! We’re beyond thrilled to hear that our communication made you feel involved. Providing individual care for you and your mom is truly our priority, and we’re honored to be part of your journey! If you ever need anything else, please don't hesitate to reach out!
With love,
Hailey
Head of Customer Care at Eterneva
Advertisement
The great customer follow up care
The great customer follow up care. I appreciate that you have kept me informed throughout the process from day 1. Thank you.
September 1, 2024
Reply from Eterneva
Thank you for your kind words Kevin! Your appreciation means a lot to us!
With love,
Hailey
Head of Customer Care at Eterneva
Beyond Amazing
I am so impressed with this company! Losing someone so important is so unbelievably difficult but they treated my loss with such amazing care from asking about his story to incorporating those details throughout the process from beginning on to show his importance as well as my importance as a customer. I have never experienced such amazing and detailed oriented customer service. They definitely know how to handle grief stricken customers with such grace and care. I would definitely recommend them to everyone.
September 12, 2024
Reply from Eterneva
Aw thank you so much for your heartfelt feedback Amber! We're truly moved by your words. It's incredibly important to us to honor your loved one in a meaningful way, and we’re glad our team could provide the support you needed during such a challenging time. Your recommendation is so special to us, and we’re here for you whenever you need a listening ear or more support. Thank you for choosing us to walk this journey with you!
Sincerely,
Hailey
Head of Customer Care at Eterneva
As difficult as it was to loose my…
As difficult as it was to loose my father, the team at Eterneva gave me so much peace in knowing how his remains would be handled. I was notified at every step of the process. And the piece they created for me is absolutely stunning.
September 6, 2024
Reply from Eterneva
Thank you for sharing your sweet feedback Kendra. We’re truly honored to be part of your journey during a difficult time. It means so much to us to know that our communication brought you peace and that you’re pleased with the stunning piece we created for you. If you ever need anything or want to talk, we’re here for you every step of the way!
With love and care,
Hailey
Head of Customer Care at Eterneva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.