etrailer Reviews 7,460

On August 18,2025, I reached out to the company to confirm the fitment of a B and W Gooseneck Hitch Installation Kit for my vehicle. The representative verbally verified the fitment. I then placed the order online. It came via UPS on August 20,2025. We began the install on August 21,2025. It was supposed to bolt on with no problem as confirmed by the representative. It did not, the setup had bolts, nuts and washers missing and also does not work with a 2” body lift (even though the representative verbally verified). I reached out to the company, they offered a return option. However, we needed to pick up a trailer the next day. I contacted a mobile welder to fabricate the brackets, which was successful. I even told the representative via email that I was having this done. He told me it would void the warranty and I could not return it. That was fine because I needed to pick up a trailer plus if I returned it then I still had a 4” hole along with 5 other smaller holes drilled into my bed. I doubt E Trailer would pay for a bed replacement. After all, the welder would be cheaper than that plus they would not have to pay for a shipping label. The company now refuses to compensate me for the welder. The representative states the company is not liable. For this to such a “Top Rated” company (supposedly) wouldn’t you compensate for the welder. After all, you still make money off of your product, you did not have to pay for a bed replacement, you did not have to pay for a shipping label to send the product back and it was not my fault to start with. If the representative would have been more knowledgeable or simply have stated that the kit may not work then I would not have purchased it and this entire situation would not exist right now. I have filed a complaint with the Better Business Bureau and spoke to my family attorney regarding this matter.

Purchased trailer harness specifically listed for my vehicle from Etrailer.com 4-22-2025. Did not work right. Harness did not deactivate the surge brakes. Recently took trailer in and had brakes checked and serviced.

Neighbor brought over his truck, trailer wiring/surge deactivation worked fine.

Sarah W. at Etrailer said it was a "known issue". Would not send me a modified harness to fix the problem as requested. Etrailer.com sold me a harness knowing it would not work. See attached email trail. Will not send me a full refund.

Etrailer without a doubt has the best customer service in the business, both before and after purchase. In this case I asked a for advice in selecting the best rooftop cargo box for my vehicle. I received a timely, well-informed, detailed response that was extremely helpful.

Jerred understood my question and gave me a clear, precise answer along with an even better solution for the issue I was trying to solve. Thanks

Good help and good answers to my question. Appreciate the help.

Jared's response was exactly what I needed to know. It was prompt and accurate, very much appreciated!

etrailer is good until they are bad. I had a recent experience where I placed an order on a late Saturday afternoon. I tried to cancel the order within 30 minutes but the order and customer service department was closed by that time. Later that evening, I received an email telling me that my order had been shipped. So I am stuck with having to return the package (shipping both ways) because their shipping department is not in sync with their customer service department.

Thank you for your speedy reply

Very quick and accurate response.

Asked for the length and did not get it. Truck beds are only so wide. It was appearently too much to ask someone to get a tape measure. Length should already be on the product web page anyway.

I installed this Curt brake controller on my 2024 GMC Sierra Pro pickup; truck came with a factory installed wiring harness, but no brake controller. This was an easy 'plug and play' installation of this Curt brake controller, as all fittings were there for a direct connection and installation - no splicing or tracing wiring around! Once hooked up to my trailer, it was easy to dial in my preferred brake settings and off we went! Very pleased with the ease of installation, look of the controller tucked below my dash, and controls and function. Highly recommended!

My question about the product was answered very promptly and courteously. No high pressure sales talk.

Great company to do business with. Very knowledgeable in what they do and sell and the employees are awesome to work with.

Thieves. They screwed up on sending the item to my billing address, then dis not attempt to re-deliver and kept some of the money.

Kate understood what my issue was and thought it was an interesting situation. She compared it with her own boat trailer and between the two of us we decided that a manufacturer would be best to address the question.

She also thought others probably are in the same situation and would benefit from posting the discussion.

Etrailer is a very good company offering great products and support. I have had a few interactions with Etrailer and Robin in particular, his customer relations are top notch. Highly recommend Etrailer.

Robin was knowledgeable about the products I needed.

I asked a question, which was answered, but Jameson also added a good usage tip that rendered my original question moot and saved me a couple of bucks. Appreciated.

They advised me the wrong item several times to order . The did not show or tell me to get the existing model number on all parts before ordering the correct part so I had to return most of the ordered .