eTransfers Reviews 601

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance. Support was unhelpful, and I had to pay for a taxi myself. They initially agreed to refund but then stopp... See more

Rated 1 out of 5 stars

DO NOT USE !!!! They are rip off artists i booked transportation from Cancun airport paid $149 US we arrived no etransfer to be found. Called their hone # they just hung up on us so we had to book di... See more

Rated 1 out of 5 stars

Scammers! All the reviews that say the driver never showed and you can’t contact their customer service or get a refund are spot on. Their MO is to take your money upfront, provide friendly communicat... See more

Rated 1 out of 5 stars

⭐ Scam Warning – Avoid E-Transfers! I booked a shuttle from Cancun Airport to Moon Palace through this company. The confirmation email said to meet at their “meeting point” outside the airport —... See more

Company details

  1. Taxi Service

Written by the company

The Best Airport Transportation company, transfers & private Transportation at the best price online in Mexico. Book a ride with eTransfers today!


Contact info

1.2

Bad

TrustScore 1 out of 5

601 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrible service we bought a round trip…

Horrible service we bought a round trip and was never picked up. We tried to get a credit and it's been unbelievably hard. We are back her 1 month later and asked for a pick up using our credit and was told no. They can not be trusted! We nev r had this problem before. They said they were on their way and lie after lie. It's not worth missing your flights.. We have a receipt etc.. The man in the phone is unprofessional.

April 19, 2022
Unprompted review
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Rated 5 out of 5 stars

Mario is the driver you want/NEED

The best experience! Mario.. our driver was the absolute BEST. We were hoping to get him on the way back from the hotel and he showed up at our hotel to pick us up. Guess what? We did a party at the lobby! When we knew it was Mario!
Thank you all ❤️

March 7, 2021
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Rated 5 out of 5 stars

Great service

Great service. Round trip from Cancun to Tulum we got back and fourth very quick. Drivers were professional and very kind.

January 12, 2021
Rated 3 out of 5 stars

Great price!

Great price, private transfer from Playa del Carmen to Cancun airport. Made initial reservation online in Mexico via email. Received prompt response confirmation with suggested time. Emailed back and asked to change pick up time. Never received communication back if new time was accepted. But showed up at new time. Only wish communication would have been a little clearer. But flexible and friendly.

January 12, 2021
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Rated 1 out of 5 stars

They ran out of cars after waiting 2 hours

I paid for private transportation. When I got to them, I was told I was 9th in line and the wait was 45 minutes. I got food. I came back and the travelers made their own line and I became 7th. I was behind people who were waiting for only an hour when I had to wait 2. After I waited for two hours and it never came...apparently they ran out of cars. Everyone was upset. There were two groups formed of the people waiting, one of men and one of women. After the staff spoke to the driver they told us all to pack in the car together. Some of the girls refused because of Covid and they were told it was on them. We all booked our own transport and ended up being put together in a van, I the only woman.

January 11, 2021
Rated 1 out of 5 stars

Difficult to find them !

First, when you want to go out after having your suitcase, walk straight ignoring all those bandits who want to sell you shared time since you managed to get out of your first battle, the second is to find a representative of etransfers since you managed to find him BECAUSE HE IS NOT WITH YOU WAITING, waiting at least 15 minutes for the transportation which is not identified nor the driver either. Since you are on the way to your destination, pray to God to arrive safely, they drive 120 km. Luck!

January 10, 2021
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Rated 5 out of 5 stars

Really good at a good price

Really good at a good price, when i landed in cancun i already had a text from them that they were waiting for me, on our way to the hotel the driver was telling stories about cancun like a mini tour 😅 A +++ will use this service again.

January 6, 2021
Rated 1 out of 5 stars

if you don't have enough units you…

if you don't have enough units you shoul not provide the service with a reservation.. what is the objet of a reservatión if you can't provide the serivice at the right time ... i waited more tha 1.5 half hour and g¡have to ask for a reimbirsment

January 5, 2021

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