ETravelSim - Travel eSIM Reviews 

760
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers consistently praise the ease of setting up and installing the eSIMs, noting the quick and straightforward process. Many found the service to be reliable and consistent, with data working well as promised. Reviewers also appreciate the clear and flexible plans, contributing to a very positive overall user experience. However, some people experienced issues where the product stopped working unexpectedly or did not function at all. A few other people also felt that customer service was unsatisfactory, mentioning slow or non-existent responses, and receiving generic or unhelpful replies.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the hassle-free and reliable... See more

Product

Consumers find the product to be ambiguous, with some experiencing significant issues such as being charged... See more

Customer service

People report ambiguous experiences with customer service, with many praising the prompt, friendly, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the eSIM easy to use and set up,... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to set up this travel sim, we chose the 30 day plans with unlimited calls as we were travelling through several states here in the USA. The sims worked as soon as we landed from the UK which w... See more

Company replied

Rated 5 out of 5 stars

I,ve purchased the Antalya Turkey TraveleSim from ETravel.com second time. On both occasions the esim coverage and reception were very good. I got 10GB esim because I was there for one week a... See more

Company replied

Rated 5 out of 5 stars

For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more

Company replied

Rated 5 out of 5 stars

It's great that you can choose a product providing internet access in both Canada and USA. It's esas to install. Remember, when the phone asks for a PIN code, press 0000. eTravel SIM is a lot cheaper... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Travel Aggregator

Written by the company

ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.


Contact info

4.0

Great

TrustScore 4 out of 5

760 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(760)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good deal

Good deal
Good value for money. This should be advertised more at the airport (Agadir) so people can purchase a safe alternative.i got aggressively panhandled at the airport and threatened the sellers with the police , searched online and got this deal. had a good signal coverage throughout the holiday. Thankyou

May 17, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Paddy Moran, Thank you for posting the review for our services. We are glad to hear about your experience with our eSIM.

Team eTravelSIM

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Rated 1 out of 5 stars

If you value you safety while roaming then do not use!

Fraudulent company that deletes all the negative comments from disgruntled customers on their facebook page! When i went to write a review there was 5 comments on their latest facebook post. 30 minutes later all comments vanished including mine! Purchased what was supposed to be a 7 day unlimited data plan. Halfway through the first day the Internet went very slow to the point it was unusable leaving me stranded in the middle of Morocco with data, no way to find my way back to my hotel. unable to send or receive WhatsApp due to the unbelievably slow connection. They have hidden conditions that will leave you stranded in the middle of a country with no data. Customer Support is non existent when finally getting a reply they informed me that I had used 4gb of data and that I will now have reduced speed (speed that is not usable in any case not even to make a WhatsApp call). I informed them of my issue and that I didn't understand how I had used 4gb already! When checking my data usage I had actually only used 1.5gb. DO NOT USE IF YOU WANT TO ACTUALLY RELY ON YOUR DATA WHILE IN ANOTHER COUNTRY.

May 21, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Thomas Cookson, At the outset, please accept our apologies for account of the inconvenience caused to you. The unlimited packs are created with the fair usage policy by the network providers. We are infernally checking these cases and will get back to you.

Thank you!

Rated 5 out of 5 stars

helpful customer service after they…

helpful customer service after they refunded me for accidentally buying the wrong esims, used whatsapp to contact them was hassle free will be using again in the future

May 21, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Dan Jep, Thank you for posting the review for our services. Our priority is to resolve the customer's request/complaint promptly and to provide with hassle free services.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Purchased 2 eSIMs

Friendly and polite Customer service, resolved my issue.

May 20, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Adil, WE are thrilled to hear about your feedback for our services.

Thank you so much for the 5 star rating

Team eTravelSIM

Rated 5 out of 5 stars

Reliable eSim.

Have used this service twice - once in Hong Kong and then in Sweden. No trouble connecting once I arrived in the country and had not encountered any problems throughout each stay.
Will use again and fully recommend them as they seem very efficient and reliable!

May 19, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Peaches We are thrilled to know that you found our eSIM services reliable and you recommend our eSIMs to others.

Thank you for sharing your experience.

Team eTravelSIM

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Rated 5 out of 5 stars

Just Amazing ♥️

Very easy to use and very fast and reliable internet. Will use their service again. 😇

May 17, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear John, thank you for posting the review for our eSIM services. W are glad to know that you found our eSIM services reliable and will use them in the future trips also.

Thanks
Team eTravelSIM

Rated 5 out of 5 stars

Very good sim and service

Very good sim and service

May 6, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Ali, thank you so much for posting for the review.

Team
EtarvelSIM

Rated 5 out of 5 stars

skeptical first timer

was skeptical as a first timer, to purchase eSIM online but i guess i was lucky to get a reliable and efficient provider :-) my eSIM worked from day one and still works now. Was in France, germany, now in Croatia and still moving :-) thanks much! It is super nice to stay online from roads trains buses boats too!

May 6, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Maria, Thank you so much for sharing your experience. Our eSIMs work smoothly so that our users get the best experience on th go.

Thank you for posting your review for us.

Team eTravelSIM

Rated 5 out of 5 stars

They help you 24/7

They help you 24/7
Trustworthy
The best operators for the best price

May 13, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Mira Smith, We are thrilled to know that your experience with our customer care team was satisfactory and trustworthy.

Thank you for your review.

Team eTravelSIM

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Rated 5 out of 5 stars

Nice app for travelers

Nice app for travelers

May 12, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Kman, thank you for giving 5 stars to our services.

Team eTravelSIM

Rated 5 out of 5 stars

Great data eSIM

Great data eSIM. Bought for US. Great customer support

May 2, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Thank you so much for posting the 5 star review for us.

Team eTravelSIM

Rated 5 out of 5 stars

Perfect WIFI Connection in India

I visited India and initially chose a different e-SIM provider. However, the Wi-Fi connection was extremely poor, so I switched to e-TravelSIM.

The e-TravelSIM connection was flawless! I'm absolutely thrilled and can definitely recommend this provider.

May 8, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Mario N, thank you for sharing your experience. Our aim is to provide the hassle free and best in class eSIM services to our customers.

Thank you
Team eTravelSIM

Rated 1 out of 5 stars

Vorsicht!!! Geld ist weg.

Vorsicht!!!
Es funktioniert nicht,
Das Geld ist weg
I just laugh. I tried to resolve my issue with you via PayPal.
That didn't solve the problem.
I didn't get my money back from you.
I'm giving the money to you as a gift. I just want to warn other customers not to deal with you.

May 7, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Apologies for any inconvenience caused. Kindly share your order number with us. Let our team connect with you and fix the problem.

Thanks
Team eTravelSIM

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Rated 5 out of 5 stars

Unlimited data for 5 days in Spain

Unlimited data for 5 days in Spain. Simple as 1 2 3 to activate . High speeds and excellent coverage.

April 27, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear, thank you for sharing your experience. Our aim is to provide the hassle free and best in class eSIM services to our customers.

Thank you
Team eTravelSIM

Rated 1 out of 5 stars

Unlimited DaTA don’t work

I bought unlimited DATA in Turkey for 7 days.

Unfortunately I can’t use it as every day after 8pm the internet is not uploading anything at all.

The sigh of internet still appears as valid but it’s not and again in the morning everything works….

Feels like you used your data for the day and they are cutting it off, but unfortunately I almost not isso h the phone during the day time.

May 3, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

HI Martynas, Apologies for the inconvenience caused. Kindly send your order number so that we can check and assist you better.

Looking forward to your order details.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Excellent coverage matched by excellent customer service.

The esim I purchased from them offered excellent coverage, and when I placed a mistaken order the customer service was amazingly friendly and fast. I had a refund within half an hour.

May 6, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Rafael Wiederkehr, we are glad to hear about your experience. Thank you for posting the review.

Team eTravelSIIM

Rated 1 out of 5 stars

NOT unlimited! Fair use policy never told about

Bought a 7 day unlimited eSIM for The Netherlands. After a day my connection was suddenly very slow. After contacting support they told me the unlimited plans are subject to a fair use policy and my limit will be reset later that day.

This policy is NOWHERE to be found and is NOT being actively communicated. They claim it is, but I've checked everything and never found anything about their FUP.

After 4GB you are limited to ~ 50Kbps which is almost unusable.

Do not use their unlimited plans if you want to use more than 4GB per day! Waste of money.

May 5, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Peter, Apologies for any inconvenience caused. About the FUP is written on the product page as well. Please share your order number with us. We will check and get back to you with the best possible solution.

Thank you
Team eTravelSIM

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Rated 5 out of 5 stars

Help team were great

I arrived in Amsterdam but couldn’t get my eSIM activated! It was so great to get help from the helpdesk to get my eSIM working. They were very patient and I’m now all set with coverage activated and all systems go. Thank you team

May 4, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Shearer, Thank you for posting the review for our services. Our customer care team works 24*7 to help our customers and provide the prompt solution so that our users get eSIM services on the trip.

Thank You
Team eTravelSIM

Rated 3 out of 5 stars

Did not work at first

Paid for an eSIM for Europe. Received email with QR code promptly. Was able to scan but eSIM wouldn't activate. Contacted CS through chat function which is very slow responding. Just kept telling me that my phone wasn't compatible but could prove EID that it is. Was told that there is a 30% cancellation fee. Eventually said I'd be 100% refunded but would take up to 7 days. No apologies for inconvenience, very frustrating experience.
Update: after writing this review, I was contacted by Sanjay on WhatsApp. They offered to send me a new eSIM for free for Australia to try it out at home. They walked me through every step and this time there were no issues. They refunded me the money I spent on the eSIM that didn't work and offered to contact them directly on WhatsApp to request a new SIM once I'm abroad. This was an outstanding customer service experience. Will see how I go with the eSIM for Europe and will update my review accordingly.

May 1, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Nicole Vodo, Apologies for the inconvenience caused. The phone with EID support eSIM and should work also. We are looking into this and we will get back to you.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service!
I baught a E-SIM for Turkiye for the second time here. Last year it worked well but this time for some reason my phone had difficulties and it didn't work (I blame my phone for that though). I got into contact with the customer service and we tried everything together but still no success (again, my phone's fault I think). As we didn't get it working they kindly offered to my refund my money, which I very much appreciated.

April 14, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Jonas Volz, Thank you for posting a review for our services. Our cusotmer care team works 24*7 to attend our customer's requests/complaints and promptly responds to cater the user's requirements.

Thank you
Team eTravelSIM

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