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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, often highlighting the luxurious feel of the leather and the attention to detail in their construction. Many people appreciate the longevity and durability of items, with some noting that their purchases have lasted for many years while still looking excellent. Reviewers also frequently commend the exceptional customer service, describing it as professional, helpful, and attentive. People often mention prompt responses to queries and efficient delivery. However, some customers found the card slots in wallets to be a little tight.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Customers consistently praise the high... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional craftsmanship,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve bought a few leather products from Ettinger over the years, and consistently find them high quality and have a long life. My wallet must be 10 years old now and it still look smart in a class... See more

Rated 5 out of 5 stars

I bought 3 portfolios/pouches from Ettinger and couldn't be more pleased! The quality of the products and customer service are excellent! The Capra large portfolio has a luxurious fine grain texture... See more

Rated 5 out of 5 stars

I shop fairly regularly online with Ettinger and they demonstrate such a high level of customer service and quality of product that only a family run company can provide. Every purchase is a pleasure... See more

Rated 5 out of 5 stars

I had a query on the product I was interested in which was answered swiftly by the customer services before I proceeded with my purchase. The purchase was delivered promptly and I am absolutely deligh... See more


Company details

  1. Leather Goods Manufacturer
  2. Leather Goods Store

Written by the company

Since 1934, Ettinger has been synonymous with refined British leather craftsmanship — a hallmark of quiet luxury that endures through generations. From its beginnings in London to its workshop in Walsall, every Ettinger piece is hand-crafted with precision, using the world’s finest leathers and time-honoured techniques. Carrying a Royal Warrant from HM King Charles III, the brand represents more than craftsmanship; it is a celebration of heritage, authenticity, and timeless design. Each wallet, briefcase, and accessory is created not simply to be owned, but to be lived with — growing more beautiful and personal over time. Still proudly family-owned, Ettinger remains guided by the same values that shaped it in 1934. Every creation reflects the family’s enduring vision and distinctive personal touch while offering a subtle statement of sophistication. Distinctly British, quietly confident, and effortlessly classic.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72 reviews

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Rated 5 out of 5 stars

Excellent customer service

I’ve purchased 2 flasks from Ettinger and both times the service has been outstanding. The product quality is superlative, the packaging is beautifully luxurious and the shipping very fast.
Highly recommended

August 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Timeless Craftsmanship and Exemplary Service

I rarely leave reviews, but Ettinger truly deserves the praise. From start to finish, their customer service has been exceptional. Prompt, professional, and genuinely attentive.
As for the products themselves, they are simply outstanding. The quality of the leather is exquisite, the craftsmanship flawless, and the attention to detail is second to none. Each piece exudes timeless British elegance and feels like an investment in something that will only grow more beautiful with age.
Even the packaging and shipping were impressive: beautifully presented and swiftly delivered. All in all, a class act from a company that cares about both its products and its patrons. Highly recommended.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and customer service!

I bought 3 portfolios/pouches from Ettinger and couldn't be more pleased! The quality of the products and customer service are excellent! The Capra large portfolio has a luxurious fine grain texture, while the Sterling medium pouch has a wonderful touches of color. But perhaps the true standout is the medium bridle hide leather pouch with its soft, smooth texture that has such a refined feel to it.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

CAPRA VISITING CARD CASE WITH TAB

I recently received a Capra Visiting Card case with tab as an early birthday present. I have wasted money over the years on designer wallets and card holders. This is without doubt the most exceptional card holder I have ever seen. The leather is exquisite and the craftsmanship and attention to detail is flawless. You can tell these have been made by artisans who take pride in their craft. The card holder came with a complimentary ticket holder, this simple product is better made than another designers flagship leather wallet! I can see why Ettinger has the reputation and royal warrant accordingly. The customer service was extremely professional, helpful and attentive. I think this brand has a customer for life. Thank you so much Ettinger

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Simply Ettinger...

Ettinger products are an investment in enduring British style and excellence. They make superb gifts, professional accessories, or personal treats for those who value luxury without compromise. Pure timeless elegance. From the moment you unbox an Ettinger item, it's clear you're handling something special. I cannot recommend the goods from this company highly enough.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exquisite.

I was a bit concerned about buying something which I had not seen in the flesh but I needn’t have been, the purse is just glorious. The smooth leather has a deep shine and just oozes quality. I can’t stop touching it.
Customer service is second to none, they responded promptly to my email query and the item was delivered quickly. I will definitely be buying more from Ettinger in the future.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

This is how quality works

We purchased a personalised product from Ettinger. The whole process, from customer service to product, has exceeded our expectations. The high quality, from service to product, makes all the difference! In a world of mediocrity and cheap copies, it is good to know that Ettinger is a guarantor in Europe that produces high quality products and values the customer as such. Thank you very much!

April 24, 2025
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Rated 5 out of 5 stars

Unmatched customer experience!

Compliments and gratitude for the unmatched customer experience the Ettinger team provided!
Communication was excellent, in terms of content, speed and customer centricity.
The end personalized gift is even better than expected in terms of appearance, touch:feel and quality.
Thank you, Antonia

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

STERLING BOOKMARK

STERLING BOOKMARK
I have been an Ettinger customer for years. Everything I have bought has exceeded my expectations. Not only are their products exceptional but their customer service is the best. I was recently disappointed to find my favorite bridle hide bookmark no longer available.
Their rapid-response customer service suggested the Sterling one as a good option to satisfy my taste. The texture is a bit different than the bridle hide but not in a bad way. Like the other one it is very soft and tactile. Minimal decoration and no fringe. A beautiful product! I was able to get the color I wanted & the transaction was perfect. My new Sterling bookmark was purchased as a gift and I will be proud to give it. Ettinger, you continue to please. Thank you!!
Frances in USA

February 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Ettinger is first class and world…

Ettinger is first class and world class. I purchased a gorgeous wallet for my father for his 70th birthday and I had a hiccup with the website on the gift wrapping and they took care of it without even me questioning it. This is a company that is focused on life long customers not one time. World class

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Wallet

My husband had an Ettinger wallet for many years. It just recently broke. I ordered a new one for him. Their products are beautifully made. The customer service is amazing

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Cotswold weekend bag

I have bought a number of items from Ettinger over the years and the quality has always been second to none. I most recently gifted their Cotswold weekend bag to my wife, which she absolutely loves. The customer service team were as always very helpful and responsive.

February 14, 2025
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Rated 5 out of 5 stars

My husband has been wanting an Ettinger…

My husband has been wanting an Ettinger wallet for some time, and I recently purchased one for his birthday. Unbeknownst to me, he had just received a coupon for free shipping that morning, and sent it to me (probably as a hint!). I forwarded the email to customer service, hoping they would honor it after the fact, which they did. That says a lot about a company, and I have been impressed ever since.

After the wallet was shipped, they reached out to find out if he was happy with it. After he opened it today, I was very pleased to report that he absolutely loved it. It exceeded his expectations in every way. It truly is a beautifully crafted item.

I can’t recommend Ettinger enough, and will not hesitate to use them again. Thank you, Ettinger, for exemplifying quality in both product and service!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great online shopping experience

My experience shopping online with Ettinger was so good. Their customer service was excellent and they helped make the gift I was purchasing extra special! I will definitely shop here again and will highly recommend to others, thank you so much.

January 14, 2025
Unprompted review

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