Clover Europe Reviews 

useless support. millions if security questions. no body calling you back if line got broken even agent clearly understand my request.

will switch next year 100%

Incredible rude, pushy and condescending sales execs. Avoid this company like the plague! I’d recommend Worldpay instead.

Been on the phone to PCI Complaince team (Lillian). An absolute nightmare. She kept repeating hersels!
I tried to reason with her for 30 mins, to NO AVAIL

Absolutely hopeless company can’t contact them hours and hours of wasted time trying , my contract was ended 17/10/23 and they are still sending bills ,which I refuse to pay and I also want their equipment out of my shop DREADFUL company avoid at all costs

Bunch of thieves and scammers. Don't sign any contract with them as you will have a big problems to close it. They closing my account for 6 months with no luck and charging more and more money every month. Never ending story....

Was told that my contract was 18 months, the small print actually said it was 48 months with a fee of £100+VAT if I wanted to leave after 18 months. I signed up for £1 machine rental for the first 6 months and no PCI fee but my first months payments were for the full price and PCI but I’m eagle-eyed so they soon corrected it. Card fees more than doubled within first 9 months and minimum payment went from £5 to £30. 99% of my customers were face to face and yet nearly half of my transactions were charged as if it was a phone customer therefore charging even more than the in person transaction fee. Only pro was the machine that stored all of your transactions so you don’t need to waste money on paper.

Dreadful dreadful company....my card fees have gone up in the last 9 months to a ridiculous amount...I was also told the clover software that is the register software on the clover flex machine, would be inclusive of the machine rental as well, however that's not the case and its a additional cost...so my monthly fee is £61.09 for rental and the software on it, plus card fees of around £102 a month!
Wanting to cancel the contract as I feel as though I've been mislead...nobody responds properly to emails or responds at all, and you get passed from pillow to pillow to post....
Avoid!

Despite months passing our system is STILL not up and running even though they are taking charges from our bank account every month. Service calls would either result in a promise of a call back (which didn't happen), the operator claiming what we asked could not be done (but it had been achieved in another of our branches), advice to call back so that someone else would take the call who might be able to help or flat out refusal to help on the grounds we failed their verification process even though I had spoken to them previously. The system they used for taking a survey at the end of the call crashed.

I am utterly disappointed with the level of customer service I have experienced recently. The lack of response to messages and the almost impossible task of getting through to them via phone is highly unprofessional. This is a prime example of how not to treat customers. Nearly everything promised to me has not materialised, leading to a significant discrepancy between their words and actions.

Terrible. They make it as hard as possible to terminate the contract.
Finally got it terminated but 3 months later found they were still billing me. We discussed the terminal and the fact it was all paid for so no need to send it back. They were still billing me for the terminal. Called them, that needs ANOTHER termination. No-one ever mentioed this and we explicitly talked about the terminal.

The sales rep seem to be very genuine. However, after you have the card machine installed you cannot get hold of him. He does not answer messages does not return phone calls after sales is rubbish.

Absolutely stay away from this company. I need to be careful to write this review because the only words I may easily say would be so offensive and bad for them. They try to take your money as much as they can. The machine is the worst one in the market!

Complete scam… should never have signed up… had to buy my way out £1000s never ever use… hopeless company need taking to a tribunal and reporting

We he have clover tills and card machines we had nothing but problems sales team visit first week but never answer calls to sort issues back up is terrible and price is high can’t get out of contract avoid we changed card machines to Viva wallet super service

This company are a total scam, cancelled my system in 2019 and contacted AIB to cancel the standing order. The machine has not been used since. Despite this AIB /Clover/ Fiserv took payments from my account. They changed the dates and sums and took intermittently in order to create confusion and avoid detection on my bank statements. This company need to be investigated by the regulator. Please read the reviews on google etc before you sign up.

I am absolutely disgusted with the service from this company. We were with Netpay and our card terminal stopped working. We were paying for gold service so it should not have been a problem.I contacted the Helpdesk and found that Clover had taken over and not informed us. We were told that they could not replace our machine and that to obtain a machine that worked we would have to sign a new 3 year contract with them. As our business relies on accepting card payments we had no choice. I believe that they tricked me into this. I complained and 11 week later have had no response. We then changed our bank details and again this has been an absolute nightmare, they are holding funds of ours and we constantly telephone but get nowhere with this, even though we have sent new and old statements with the same name on both by email and registered post. They are the worst company to deal with. No accountability anywhere and nobody senior to contact. They need investigating. The so called Helpdesk also lie to you!

Have used Clover successfully for years now. However, our payment machine died a week ago and we were told that they would do everything they could to sort it out asap for us (as we're a toy shop and this is the busiest week of the year.), however 1 week later and despite chasing every day we still are without a payment terminal. So we have had to buy and use a SumUp system which is slower and has much higher charges. Our Rep has called us gain this morning to say that he is trying every day to get a new machine to us. So, so disappointing, especially as we have recommended these guys to lots of other businesses. Because of this issue we have literally had the worst / most stressful week's trading of our business life. We are unable to take any phone payments and have lost a fair amount of sales due to big queues when the Sumup loses its connection. A literal nightmare - god knows what our customers must think of this fiasco!

I’m only leaving one star as zero stars wasn’t an option.
This company carries out unlawful practices and hopes you don’t notice.
Signed in to a 36 month contract AFTER new legislation was brought in that 18 months was the longest a customer can be tied in to.
This company has to have the WORST customer service of any company I’ve ever dealt with.
No way of contacting someone on the phone without hours of being on hold. Emails aren’t answered for literally weeks and their complaints department just closes cases without contacting the customer. Heading to the ombudsman after 2 years of abysmal service and no sign of my issues being sorted any time soon. Avoid like a dose of venereal disease.

Awful customer service. I call the sales the person that who spoke with me he is name. On my email I asked the department the number he gives to me they are saying no person this name after I told them that I have emailed then they are confused saying I will ask him to contact me 10 minutes after he calls me back he said I’m only booking appointments I’m not Business Consultant but he is emails bottom he Writes that he is the Business Consultant
All fake I called the person who came to me face to face he did no answer call no response text message tye terminal is awful (continually breaks). I've just read other comments and I'm not alone. Avoid this company at all costs.
Date of experience: 07 December 2023
This company fake all stories about lies
I call them cancel I don’t need it only I try it one week very bad experience I hope who see it this Review no one go there safe your self

Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. Avoid this company at all costs.