Clover Europe Reviews 

Avoid at all costs. Will hold your data to ransom. Should you progress and change legal entity they will prevent you from accessing your historic data. Should you have a bespoke app will take 6 months before even looking at a submission for approval.

Absolutely useless. We had to set up a new bank account. They had all the necessary forms twice. Then said the delay getting our money was because they needed to verify an email address. This could take 2 weeks!!
Then nothing. Then an email requesting the forms again!
Phoned them, gave this info, and said you're able to take money from the new account but not pay it in!
She said the case would have to be escalated to a manger.
Appalling delaying tactics.
Avoid this shambolic outfit at all costs.
Still no money after 2 months.

Payments always paid late, payment references can only be sometimes added basic payment information that even sum up offers this doesn't!
Ever issue is pushed back to customer service so there phone lines always impossible to get answer with out an appointment.
Payments meant to be next working day takes about 4-6 with no remittance so very hard to work out what they are paying.

Over all super messy and very very slow with payment.

Not the terms they sell you

Awful company. We've been a client of Clover or First Data as it was for over 10 years, but they're risk department is out of control and they'll throw you overboard at the drop of hat. We managed to meet whatever unknown risk criteria they had in previous years, but all of a sudden despite a greatly improved outlook and business performance they decide on your way. They don't understand business , don't work with clients and ultimately they just want everything on their terms. They don't care for loyalty or stability. Relationship managers are without doubt a cost they should cut, they might as well be risk department mailboxes. Awful awful service.

Appalling customer service on the phone. Polite but utterly useless.

Nobody knows how to set up Virtual Terminal.

Ridiculous security procedures.

Absolutely Hopeless numerous phone calls eventually machine arrived would not work got InTouch with clover at which point they said the machine should not have been sent out ?????? and that everything had been cancelled and they would pick the machine up i then started getting letters chasing payment i then had to pay for the machine being returned.

DO NOT USE THIS COMPANY! We have had our hand set since April 2022, it didn’t work so they sent us another machine which also didn’t work. We have contacted the company numerous times, spending over 6 hours on the phone only to be passed around to different members of customer service. No member of technical support could get the handsets to work so after this awful experience we asked to cancel our contract. A few members of the team on different occasions have said that all they can do is put in a complaint (which was clearly never submitted as nobody has tried to contact us at all) and nobody seems to know how to cancel our account! Why is it that nobody working for your company can cancel our account? We have been charged numerous times (and not small amounts to say the least) and we have not had a single use out of the machine and have not heard anything back from your company!!!! Today we have had a phone call saying that we will be charged another £39 per month for some sort of compliance fee? Has it even been noted on our account that we want it cancelled and we haven’t taken a single card transaction? We are not willing to waste another minute on the phone to your company so please contact us via email for any further information you might need from us in order to cancel our account ASAP. Absolute disgrace of a company.

Absolute disgrace of a company. They don’t have anyone answering the phone. Launched a complaint over a week no contact at all and constantly told to contact complaints department who never answer the phone.

Changed the security deposit and by default take 20% of every transaction without even informing me. Been trying to get the money back for over 2 weeks and not given any indication of when I’ll receive it back.

Please avoid this company they can change the way they collect money at anytime. It’s an absolute disgrace.

I wish I had read the review before signing on, the representative was so friendly and helpful before purchase, but after I purchased the Pro System, I was left without support. Extremely expensive, and Customer service is terrible. AVOID CLOVER; NO BIG DEAL WITH THE SYSTEM. JUST GET A SOFTWARE AND PURCHASE A TILL SYSTEM.

Worst company ever.Will take ages to complete one task.Customer service is rubbish.They take ages to transfer the payment.Our bank had some issues and we had to change our bank details.Its been more than month we haven't received the payment.I suggest everyone to stay away from this company.There are other better company than this who charge less.I will be never using this company again.

Worst experience ever
Customer service is a big joke
Been with company for more than a year the worst time every come across
Do not get clover machine u less u want problem after problems
Make a complaint and they will not get back to you.
I am on the phone two hours before agent understand what is going on.
I would advise anyone getting machine of them to re-consider.
I never have time to write a review but this was needed to be said
DO NOT GO WITH CLOVER FOR A MERCHANT WORSE CUSTOMER SERVICE EVER DEALT WITH.
10 weeks into a request and still not had any help and been left on hold two hours per day no manger will take call or call back after 4 requests.

Another review on this absolutely awful company. Please please please do not use these bunch of cowboys, Promised 3 month free still taking the money, lying to us. and there staff need to sort there bad attitudes out. finally got out on my contract with them after 4 month of saying no. a quick call to trading standards soon sorted that out. They were in breach on contract for many reasons just shows how bad the company is ran. Stay well clear!!!

Reply...
I do not want you to look into it. I have had enough of your lies. I have cancelled the account and gone with someone else, I just really hope no other company makes a mistake and joins you awful company. I am just happy I will never have to speak to your shoddy company again!!!

Tills lack basic functions, support is very poor. We have been left without a functioning till for over 2 weeks due to a catalogue of errors; replacing an old terminal with a newer version but provided none of the new cables then sending the wrong cables twice. The new clover mini was faulty leading to a new one being ordered but has taken around a week to arrive

Please please please AVOID THIS BUNCH. They are appalling. I do feel sorry for the front line call centre staff - they are clearly trying but are ill-informed and have the worst Managers and back up staff in the world. No one will talk to you, they will not call back or take a call, and the rubbish they come out with is unbelievable.
Having retained 3 weeks of our monies, we were told that the monies now belonged to the state by a helpdesk Manager!!!! We were constantly referred back and forth between paymentsense and Clover - they have no idea at all.
Even when they agreed to send us our money they waited till it was late in the day so nothing would happen till the following day - we will see if anything turns up, but I have no faith......

absolutely terrible service from the moment we signed up. We have been lied to multiple times, we were promised 3 month completely free for there mistakes and we have now had a bill for the 3 months with charges for non payment. asked for a call back 3 weeks ago still nothing. I would not recommend this company and I am in the process of speaking to trading standards.

UPDATE....
Had a call of a so called manager today I honestly don't think any of the staff have a clue what they are doing,taking payments without authorization, wrong amount going in to our bank, been lied to multiple times. They have not had the account right since we signed up and now are saying if we cancel we have to pay to get out of it. please please do not use this company go to a propper provider like Barclays these can not be trusted at all!!!

Change the company name and, hey, charges go through the roof. First Data aka Fiserv now known as Clover.
Try and contact then and you don't get a call back as they promise, and the chatline treats you as a fool when you ask a simple question about their charges .... and of course .... no number to call.
The greed of these companies beggars belief.

Watch their response .. done by a machine .. same as a lot below this ..
UPDATE: as predicted a machine response that does not say how to contact them, i am still waiting for the "10 minute" call back after 24 hours.

I previously left a positive review as our initial set up was brilliant. However, as we went on (2 years since we started), more problems arose.
1. PCI compliance: they do it for you, but in our case, they have not done in time and we were charged for pci non-compliance fee. When I complained, they cover themselves all sorts of nonsense. We pay pci management fee (you can`t cancel this, it is given!!!) but they don`t manage it well, as we paid the penalty but we did nothing wrong.
2. They said if we offer a friend we would receive a voucher... never arrived...
3. The lease agreement says term is 48 months, we initially said we only want 12 or 24 months. The sales lady said we can leave after 18 months. I just tried to leave after 24 months and they said yes I can leave after 18 months, but there is a £100 exit fee if I leave before 48 months. Totally mislead!!! I feel like a fool. And they are probably laughing at me now!
4. We received the wrong equipment to one site. It took them 6 months to exchange to item. And we were charged for the wrong terminal`s rental fee for that 6 months, even though we did not use it, it was in the box untouched waiting for collection.
5. At 2 other sites (+ the one in point 4), they charged us for terminal rental and the minimum monthly transaction charges for months, when we did not even have the equipment!!!! BE AWARE!!!!

I am currently in the process of starting a new business and was recommended Clover by a friend who is in exactly the same business as me. I spoke to one of the "Senior Business Consultants" (happy to give you his name if it helps) who talked me through all the fees involved and then asked me a little about my company. He then told me that he would email a proposal over to me.

A week later I get an email from him saying -

"Sorry for the delay in coming back to you. We aren’t able to provide the service to you, we don’t really support home trader set ups. You would be best looking into pay pal or stripe perhaps."

Either he doesn't understand the nature of my business, or just can't be bothered......

I have taken 3 orders in my first week of trading totalling just under £2,000, is this not the sort of business you want??

What really makes me laugh is the tag line in his signature - "Helping Small Businesses thrive"

This doen't seem to be the case.

Steve Sydney very helpful very happy customer 😁

I have been trying to ring Clover terminals services for 2 days and no one seems to be answering the phone. As my terminals don't integrate with my current till system no one cares anymore however before and it seemed before to sign the deal was a call everyday. The two employee who did help, are on annual leave and support can't help.

I have two terminals that can't be used and then I will get the simple comment like all companies 'you are over due the cooling off period'.

No one calls you back when a message is left and hangs up the phone when they answer it, even with advisers. Clearly I was told that the service was great however, its doesn't seem like it all.

Take your terminals and cancel my account, I am no longer interested. 45 minutes to wait for someone to answer the phone is very very poor.