SUPER73 B.V. Reviews 624

After hearing horror stories about how long it takes for deliveries to arrive, I emailed 73 with questions. They took a while to reply but when they did they were very helpful.

I placed the order and within ten days my GRZLY tires arrived via ups.

I would definitely order again but I would reccomended checking with them to see if they are encountering any shipping delays etc.

Great experience
I ordered a rack for my bike on this website.
I received it on time in a nice package.

It took a very long time for my warranty part.
Nice bikes only not good for the rain.

The bike is nice, but sadly you can see they cut corners on that one. The lights are not fixed, battery does not hold long, battery display is faulty after two months of using the bike. Good price, but quality is not the best.

The front headlight and the rear headlight are missing in the package. 2. The bicycle came out of the packaging with the damaged paint at one point. 3.the bike was recommended for a height of 1.80 and I'm only 1.72 tall and I can ride it uncomfortable, how could you solve this? 4. What does the red light always flash on the controller?

Did not deliver according to the promises. Had to suggest an alternative ( more expenses) version.
Bad communication.

Ordered a Super73 RX with confirmed delivery date in May 2022. No update on shipment received despite multiple reminder emails. What is going on…?

19days now still didnt get my broken battery replace . Update it’s already a month ….

I was visiting the store to pick up my brand new bike! I usually prefer home delivery, but Super73 either delivers the whole packed kit to you, where you setup your bike or requires you to collect the assembled bike from their store in Duivendrecht.

Getting to their store in was a major pain as my wife was driving me there on a weekend eve when traffic congestion, espe ially on that day was rated the worst of its kind, in the Netherlands! It was 1 hour 30 mins each way, guys. Was really not cool and I wish Super73 considers delivering assembled bikes over to the buyer instead of these limited delivery options!

The five stars are purely for the ease of getting through with customercare, which was beautiful! They sit at the store, so if you have a question about your bike, they literally go take a peek and get back to you with an accurate update. They're friendly, problem solving and super easy to reach through.

Next, we had a fantastic dude who patiently explained to me the ins and outs of my bike, gifted me some cool pins and also helped loading my bike in our car. Now, if only I remembered his name!

The store's got a cool vibe. Nice and chilled out. Nice music playing, pretty cool place!

Super73, please fix this limited delivery options problem, guys. Like, come on! -_-

I bought the top model R series . First they told me that the bike was send and will get in in 10 days. After 12 days wating asking tham for trackind number.
Them thay tald sorry that will ba ship next week. After that week the bike was not ship and I don’t have any idea when will be ship because they don give me any day.
It’s incredible how a company that want to sell this kind of bikes, really don’t care about the customer.
Already one month and info whend i the bike will be ship

The delivery was delayed for about two weeks. I was told that there was a miscommunication. 1 week after my purchase, I was notified that the bike is ready for shipment and I should expect the tracking number soon. But for several days I did not receive anything. I was told that maybe there was an issue with the system, but believe that the product is on it’s way. Only to find out that it’s bit been shipped or picked up. It was really disappointing as I was anticipating the bike to arrive in 2-3 weeks after my purchase. Was looking if I will be given some compensation for the delay as it was not the service I was expecting.

It's been 4 weeks and no news from my order while it was written MaX 10 working days on the website.. I have to send emails every week to get updated on the status.

I ordered a Super 73 on May 21 2022. It stated on the website that it will be distributed within a week. it's now June 3rd 2022 and I have received nothing. I've emailed and phoned and tweeted Super 73, every time I get through I get fobbed off that they are speaking to Logistics. Terrible service. They have taken my money and I have had nothing. They do not reply and just fob you off. Really disappointed. I'm a YouTuber and will be making a vlog of how bad the whole experience is if they do not send my bike. WHERE IS MY BIKE???? You have had my money!! Don't say dispatched in 7 days if you can not deliver on your promise.

After purchasing super73, my boyfriend wanted one too. We checked on the website and there was a bike available to be delivered within one week. This was mid April. I called the customer service and double-checked if they can truly deliver it within one week, because we’ve had some events planned in May and we needed an electric bike for this. We doubted between two bikes but since this was was supposed to be available within one week, we went and ordered S2. The bike is still not here and Super73 is unable to tell us when we can expect it…maybe in June but maybe not.

Love this brand , amazing bike

it took weeks to get the refund of a devolution caused by wrong information on your website. The RX cargo rack was published with 25kg max cargo, but in the installation doc there are only 5kg allowed.
A really good company would have refund immediately and let me the cargo rack as a gift / as a reward for giving you the information for free...

Bought my super73-ZG at the store and super happy with my bike now! Use it to go to work. Only the downside that it is not a removable battery but its a budget friendly ebikes you can get with a very nice design so it is what it is and still happy with it!

I received the bicycle without the battery after 1 month and after letting the team know i had no battery they started questioning me asking for multiple proof (which I sent). After am internal investigation where they found out logistics had sent the bike without a battery (took 1 week) I have been waiting another 3 full weeks (total 9weeks) and I still have no battery and a bike I cannot use. I would have expected more urgency given you pay 400GBP of delivery but nothing. Throughout the process the level of communication of the customer service was poor, slow and fragmented (multiple phone calls and +20 emails). Overall, the experience as a new customer has been quite disappointing, considering i paid 4k for the bike. Watch this space!

UPDATE: I finally received the battery! After ~4 weeks of extra waiting it arrived. It took almost 2 months in total buy now I'm off to enjoy the bike!