Euphoria One Reviews 

1,055
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the hair extensions for being exceptionally soft, durable, and available in a wide variety of gorgeous colors that perfectly match natural hair. People frequently mention that the customer service team is extremely helpful, highly responsive, and quick to resolve any ordering or color-matching mistakes without hassle. However, some people mentioned experiencing frustrating delivery delays or dealing with courier issues where packages failed to arrive on time. Some reviewers were not happy with specific product quality aspects, noting unexpected thinness at the ends or difficulties attempting to process returns.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality, durability, and wide... See more

Quality

Consumers find quality to be positive, frequently describing the hair extensions as silky, smooth, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Order

Reviewers highlight positive aspects of ordering, noting that items are consistently dispatched quickly and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting super-fast dispatch times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... See more

Rated 5 out of 5 stars

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman ne... See more

Rated 5 out of 5 stars

Absolutely fantastic communication they really know their products and answered all my questions straight away. I made a mistake with my order and they resolved it instantly, no hassle at all. I fi... See more

Rated 5 out of 5 stars

I have been using this company for their tape in extensions for several years now. I am more than happy with their quality and their customer service. I’m not able to find anything like this with this... See more


Company details

  1. Beauty & Well-being

Written by the company

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,055)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID

TERRIBLE!!!!
Worst hair extensions ever they lasted me about 3 weeks before they discoloured and all broke off I had 24 inches
I applied for some compensation and their customer service team was useless
Do not recommend

August 3, 2025
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Afternoon Molly,

We are very sorry to hear of your experience.

We have sent you a request for more informaiton as we're struggling to locate any orders or contact from this name.

Are you able to get back to us so we can help get this resolved for you?

We are always here to help and assist you, so if you're having an issue with our product this will be resolved.

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Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible. Have ordered of hear a few time and each time has been fantastic quality, from hair down to tools.
They are amazing at solving any issues or queries you may have. They stay in touch and have speedy replies! Highly recommend & will continue to use this company. x

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I had an issue with an order/payment and it was investigated very quickly and all is resolved! I will always use euphoria’s products for my clients, best quality of hair and the best care for there customers

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Best hair brand



I bought this hair last week, I’ve have worn most other hair brands before but this totally knocks spots of these I highly recommend this hair it's so soft and silky. The customer service is fantastic and delivery is so fast! Thank you so much guys!xx

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Best Hair Ever!! <3

I am beyond impressed with the hair that I have received for my client! The hair quality is truly incredible and the colour selection is extensive. The colour match for my client was absolutely perfect and I cannot thank the WhatsApp team enough for this! Both me and my client are in love with how her hair feels and looks! Will definitely be using EuphoriaOne as my main hair supplier! <3

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Im offering polite constructive feedback to potential customers

Following a purchase on 22nd January that was never received I want to warn others of possible issues regarding this company that is incapable of accurate customer service and the inability to follow consumer law.

This non delivery (circled around DPD for 2 weeks and eventually delivered to someone’s door step - after i instructed it to be delivered to a DPD locker) has still not been refunded to me to this day. They don’t seem to want to refund me until they have their claim settled with the postal service. As the consumer I am unable to open a claim for loss with the postal service - this lies solely with the seller to be able to make this claim. This is out of my hands and very much in theirs so they shouldn’t be holding onto my money almost 4 weeks after initially purchasing.

I humbly wouldn’t recommend this company whatsoever - so much so I have opened a credit card chargeback as I don’t believe they have any intention of refunding me.

January 22, 2026
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Morning Amber,

I am very sorry to hear this, we are struggling to locate this query currently.

Would you be able to reply to our request for more information, so we can help get this resolved for you?x

Rated 5 out of 5 stars

Used euphoria one now for the past two…

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair.

Also the new messages service is just fab, had a problem with ordering a colour for a client, messaged and within half hour the problem was fixed, and order still sent out without delay!

Amazing service
Thank you
Kirsty @luxury locks xxx

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Best customer service team ever!! …

I have used euphoria one for the last 10 years now and would never use any other supplier, the quality of their hair and products are absolutely outstanding, I recently had to use their customer service team and wow 🤩 this is by far the best customer service team I have ever had to deal with EVER !! Honestly this company must be staffed by angels 😇

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Iv had my first set of this brand in…

Iv had my first set of this brand in now for 6 months and they are fantastic. Iv had many brands from high end expensive to cheap but by far these are amazing for quality and price.
I can’t find how to add a picture but they feel amazing after 6 months. Like with any hair you have to look after it and I’m not very girly with pampering but I have no dry ends or knotting like the others Iv had.
I brought the ones for fine hair which are a perfect match for my fine hair.
I thought I’d be due to buy some more around now but I’m definitely going to get a decent amount of time further with them.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have used extensions for 15 years…

I have used extensions for 15 years plus and various brands, it’s my first time using this hair and I have to say the experience from start to finish was amazing, I got swatch colours very quickly, any questions I had on matching they replied straight away, very helpful, very kind and the hair is amazing, I truly love it, I will be a client for a very long time! I have to say try them you really don’t be disappointed.

10/10 truly 👏

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Amazing customer service team. I ordered the wrong colour and they were so helpful and kept me updated via email. Thank you so much 🤍

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing extensions at half the price what’s not to LOVE

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman needs Russian Mongolian double drawn hair in their life at a fraction of the price . I would recommend this place 10/10 & fast shipping . What more can we ask for keep up the amazing my work euphoriaone

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

I brought Russian hair extentions over a year ago from Euphoria never had a problem with them. Quality is great and delivery and service fab. Ive had to replace them now as they are a little short, due to hair cuts so only natural. I wanted some bright colours ans wasnt sure what to pick I messaged them via Facebook and they were amazing sending me pictures of all the colours I wanted to have a look at. Looking forward to these being put in soon. I also ordered Brazilian hair (by mistake) spoke with Euphoria they offered to change them free of charge but after talking to them and receiving them yesterday the quality is just as good as Russian. So highly recommend, just drop them a message on Facebook and they will help. Never had a problem with them, will be sticking to Euphoria for other colours next year.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Euphoria one for the first…

I have used Euphoria one for the first time to order my hair, now upon delivery the driver at DPD decided to leave my parcel outside the house on a busy main road so when I got home from work the parcel was no where to be seen, I contacted Euphoria One straight away to let them know, they acted on this very quickly and continued to answer every message I sent, they quickly rectified the situation and sent me a replacement out in time for my hair appointment which is today at 12pm, I cannot thank them enough for making sure I got this in time for my appointment as everyone knows how expensive it is to get your hair done and I didn't want to loose out on both. I will use you again, thank you so much!!!!

November 25, 2025
Unprompted review

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