Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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The gentleman that I spoke to on the day of my order, was very helpful and ver professional. Not entirely happy with the price I was quoted. (Was not his fault) but disappointed. The product I wa... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Efficient and speedy service
November 4, 2025
Reply from Eureka Direct.co.uk
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Excellent phone assistance and items…
Excellent phone assistance and items arrived next day
November 3, 2025
Reply from Eureka Direct.co.uk
We’re so glad to hear that your delivery was prompt and that you are happy with our customer service. Your feedback is much appreciated!
Kind Regards,
Eureka Direct Customer Service Team
Prompt service and easy to use websiteWould use again
Prompt service and easy to use website
November 3, 2025
Reply from Eureka Direct.co.uk
Thank you so much for your kind review, Alan! We’re delighted to hear that you were pleased with your experience and really appreciate you taking the time to share your feedback. If there is anything we can do to make your next experience a 5-star one, please let us know!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you so much for your kind review! We’re really pleased to hear that your order arrived quickly. We offer free delivery on all orders regardless of size, so it’s great to know this made a positive difference to your experience. We really appreciate you taking the time to share your feedback.
Kind Regards,
Eureka Direct Customer Service Team
We have yet to receive the delivery
We have yet to receive the delivery. The transport Company keep turning up in the evening when the factory is shut. Business deliveries should only be delivered up until 5.00pm.
October 29, 2025
Reply from Eureka Direct.co.uk
Thank you for taking the time to share your feedback, and we are very sorry for the inconvenience this has caused.
A member of our sales team has contacted you this afternoon to discuss this further. We have now confirmed that the courier had attempted delivery at the incorrect address, so we have provided them with the correct what3words location to assist moving forward.
In addition to this, we have arranged for a free of charge replacement to be sent out with an alternative courier to ensure this reaches you without further delay.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the disruption caused. We will continue to monitor this to make sure we get this resolved for you as quickly as possible.
Kind Regards,
Eureka Direct Customer Service Team
PARCEL NOT DELIVERD !
October 24, 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback. We are very sorry to hear you have yet to recieve your order. The details have been passed to our sales team to investigate, and we will contact you today to resolve this for you.
Kind Regards,
Eureka Direct Customer Service Team
Ordering through the website was easy…
Ordering through the website was easy and the products arrived the next day.
October 22, 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely comments. It’s great to hear that everything went smoothly and that you’re happy with your purchase.
Kind Regards,
Eureka Direct Customer Service Team
What ever your company is doing it's…
What ever your company is doing it's doing it right
October 20, 2025
Reply from Eureka Direct.co.uk
What a wonderful review, thank you! We’re thrilled you’re happy and really appreciate your support.
Kind Regards,
Eureka Direct Customer Service Team
Delivery time was very good
Delivery time was very good. I did not ask for 2 for 1 masks. I don't need them. I ordered just to top up first aid kits.
October 20, 2025
Reply from Eureka Direct.co.uk
Thank you for your review and for your feedback, Ruth. We’re pleased to hear that your delivery arrived promptly. The additional masks were included as part of our Buy One Get One Free offer, which was selected at the time of ordering. We’re sorry for any confusion this may have caused, and we appreciate you taking the time to let us know. If you have any questions, please don’t hesitate to contact our sales team on 0800 358 0085, who will be happy to assist.
Kind Regards,
Eureka Direct Customer Service Team
Disappointed to be writing that our…
Disappointed to be writing that our parcel hasn't yet been received.
October 15, 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback. We are very sorry to hear that your order has not yet been received. The details have been passed to our sales team, who will investigate this matter for you and contact you today to resolve the issue.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re so pleased you had a great experience. Thank you for sharing your feedback, Brian!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your wonderful feedback! We’re so happy you’re pleased with our products and service.
Kind Regards,
Eureka Direct Customer Service Team
I bought 3 new 1st aid boxes
I bought 3 new 1st aid boxes, when they arrived they only had 6 months expiry on them, when I called about it you offered to send me up to date cleansing wipes with a longer life span on as they were the only items with a short expiry, I was not overly happy with this but had to accept it. Instead of me paying for new kit I had to mess about myself exchanging wipes and then print off new expiry dates to cover up the existing ones. Not happy.
October 6, 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback, and we're very sorry to hear about your disappointment.
We understand how frustrating it must have been to receive items with a shorter expiry than expected, and we apologise for the inconvenience this caused. I can see that our sales team arranged for replacement cleansing wipes to be sent out promptly, and we appreciate your patience in resolving the matter.
Please be assured that we’re raising this issue with our supplier, as we work hard to ensure all products meet the highest standards before reaching our customers. The replacement wipes are from a different batch to ensure a longer expiry date than those originally received.
We genuinely value your feedback, and we’ll use this to help improve both our quality control and customer experience moving forward.
quick and easy delivery
October 2, 2025
Reply from Eureka Direct.co.uk
Great to know you found the process quick and easy - thank you, Cheryl. We can't wait to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Efficiency is our goal - and we’re thrilled you experienced it first-hand, Steve. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Well done Eureka!
Always a quick delivery and never any issues with my order. Well done Eureka!
October 2, 2025
Reply from Eureka Direct.co.uk
We love hearing that everything went smoothly - thanks for the kind words! We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Great to know you found everything you needed quickly - thanks for the feedback, Sandra. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Really easy to order
Really easy to order, very fast delivery and lovely helpful staff on the helpline.
October 1, 2025
Reply from Eureka Direct.co.uk
What fantastic feedback — thank you for taking the time to share it. We are thrilled you received a helpful and friendly service, and we look forward to serving you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and great item
A very quick delivery and the ice pack is great. Just what i needed and at a great price too for a quality item and such quick shipping!
September 30, 2025
Reply from Eureka Direct.co.uk
Thanks so much for your amazing 5-star review - we really appreciate it, Diane. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re so pleased your order arrived quickly and safely – thank you, Phil. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
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