Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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The gentleman that I spoke to on the day of my order, was very helpful and ver professional. Not entirely happy with the price I was quoted. (Was not his fault) but disappointed. The product I wa... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Eureka Direct.co.uk
We’re so pleased your order arrived quickly and safely – thank you, Phil. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Poor Delivery Service
My parcel is still yet to arrive and has been returned to sender three times by DHL who are aware we are a school yet continually try to deliver our parcel outside of school hours. School hours have been requested but ignored.
September 25, 2025
Reply from Eureka Direct.co.uk
Good afternoon Tracy,
Thank you for your update, and I’m truly sorry for the repeated failed delivery attempts, I completely understand the frustration and inconvenience this has caused you and your school.
It’s very disappointing that DHL has not been able to successfully deliver your order despite multiple attempts. Unfortunately, due to the nature of the items, we’re unable to arrange a further redelivery, and the goods will be returned to our warehouse by Wednesday, 8th October. As these are pharmaceutical products, they cannot be resold or reused once shipped, due to strict regulations on transit time and safety, they will need to be safely disposed of once returned.
We absolutely recognise the unnecessary waste this creates, and I want to assure you that we are actively working with our DHL account managers to investigate what went wrong and prevent it from happening again.
Our sales team have escalated this matter internally and currently awaiting confirmation on how we can best ensure the next delivery attempt is successful. Someone will be in touch with you as soon as we have more information.
Please don’t hesitate to reach out in the meantime if there’s anything further we can do to help.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Great to hear your order arrived right on time – thank you. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you so much for this awesome review, Chris! It's lovely to get feedback like this. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
We are always happy with the prompt and…
We are always happy with the prompt and helpful service offered by Eureka.
September 19, 2025
Reply from Eureka Direct.co.uk
This is just the feedback we love to hear, Gail. Thank you so much for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Fast and Efficient
Ordering from Eureka is quick and simple. Delivery is fast and communication is great! The service is exemplary! I would thoroughly recommend them.
September 18, 2025
Reply from Eureka Direct.co.uk
Thanks for the positive review – we’re glad everything went smoothly, Nikki. We can't wait to serve you again.
Kind regards,
Eureka Customer Service Team
easy to order and good price
September 17, 2025
Reply from Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
excellent ordering and quick delivery
September 16, 2025
Reply from Eureka Direct.co.uk
Fantastic news, Toinetta. We are thrilled you're happy with the service you received and hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Super quick delivery.
September 16, 2025
Reply from Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Very quick delivery
September 15, 2025
Reply from Eureka Direct.co.uk
Thanks for pointing out our fast delivery – we always aim for that, Jenny. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Prompt delivery and good product range.
September 12, 2025
Reply from Eureka Direct.co.uk
Great to know everything was handled quickly – thanks again, Clare. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Reply from Eureka Direct.co.uk
Wonderful news, Kevin! So glad your order arrived quickly and safely – thank you for this great review.
Kind regards,
Eureka Customer Service Team
Excellent service
Even though I ordered after the shipping deadline my package arrived the next day.
September 9, 2025
Reply from Eureka Direct.co.uk
Fantastic news, Andrews! We work hard to get orders out fast, and we’re thrilled it showed. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Efficient ordering and delivery…
Efficient ordering and delivery service. Any queries are dealt with swiftly and we are kept well-informed, which helps us get on with our day to day processes.
September 8, 2025
Reply from Eureka Direct.co.uk
Wonderful news! Great to hear you had a fast and straightforward experience – thank you.
Kind regards,
Eureka Customer Service Team
fast delivery but you should do greater…
fast delivery but you should do greater discounts and more offers
September 4, 2025
Reply from Eureka Direct.co.uk
Thank you for your review, Terence. We appreciate your comments, and I will certainly pass this feedback over to the trading manager to review.
We always try to offer as many discounts as possible but perhaps this can be reviewed again.
Kind regards,
Eureka Customer Service Team
Very helpful young man
Very helpful young man, when I placed my order. Also very prompt delivery.
September 4, 2025
Reply from Eureka Direct.co.uk
Thank you for your kind words, Liz! We’re thrilled you had a great experience with us.
Kind Regards,
Eureka Direct Customer Service Team
Very quick delivery and items as stated.
September 3, 2025
Reply from Eureka Direct.co.uk
Excellent news, Paul. We know fast delivery matters, and we’re glad we could get your order to you quickly!
Kind Regards,
Eureka Direct Customer Service Team
Professional company all round
Professional company all round. The Website is easy to navigate, prices are great and delivery is swift. Can’t ask for more than that.
September 1, 2025
Reply from Eureka Direct.co.uk
Wonderful to hear our service impressed you – thanks for supporting us, Malachor. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re delighted you found us efficient from start to finish – thank you for your review. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Your feedback on our service really made our day – thanks for choosing us, Roger.
Kind Regards,
Eureka Direct Customer Service Team
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