Eureka Forbes Reviews 

Very very poor service and they mske false promise's , says today technician will visit but since 3 days no technician.

Very pathetic services

Bad service. To make customer take AMC, during free service staff come and make machine in not working position. Very bad and disappointed.

Eureka forbes aquaguard is a scam. Collects money and 0 service

My experience with Eureka Forbes has been an utter nightmare. It has been over 45 days since my refund was initiated, and I still haven't received a single rupee. I have made over 30 phone calls and sent more than 30 emails, but all I get are false promises, script readings, and excuses. There is complete lack of coordination between their customer care and backend teams. Customers are treated like fools, with support reps simply passing the issue along with zero resolution or ownership. Extremely unprofessional and negligent behavior. I demand an immediate resolution and the processing of my pending refund, failing which I will have to escalate this formally to the National Consumer Helpline and consumer forum.

Not worth even one star

Extremely Disappointing Experience – Poor Service, Billing Irregularities and Questionable Business Practices!

My experience with Eureka Forbes has been absolutely pathetic. I genuinely regret choosing this company.

I received the filter on 6 June and paid ₹5,105 to the company's executive. However, I was not provided with an invoice at the time of payment. After multiple frustrating follow-ups, I still found that the app reflected only an invoice of ₹349 towards service charges, with no proper invoice or complete payment breakup for the ₹5,105 paid.

Is this how a reputed company maintains its billing transparency? Customers should not have to run from pillar to post just to obtain an invoice for their own money!

To make matters worse, immediately after getting the filter replaced, the RO started frequently demanding servicing. This raises serious concerns about the quality of the replacement filter and the reliability of the product. Frankly, it creates the impression that customers are being pushed towards repeated servicing and additional expenses rather than receiving a dependable product.

The after-sales service is equally pathetic. I have repeatedly tried contacting customer care, but nobody bothers to call back, and no technician has been assigned to resolve the issue.

The company seems extremely efficient when it comes to collecting money, but completely irresponsible when it comes to customer satisfaction, transparency and resolving complaints.

I am extremely dissatisfied with the entire experience and have completely lost confidence in the company's service standards.

My sincere advice to prospective customers: Think twice before purchasing from Eureka Forbes. Do not judge the company merely by its brand reputation or sales promises. Consider its after-sales service and accountability as well.

Eureka Forbes seriously needs to improve its customer service, billing transparency and product reliability. This experience has been nothing short of frustrating and disappointing.

A complete fraud company!! The after sales is a total disappointment. Inspite of buying the top end model I’m facing issues on a daily basis. The management is absolutely non cooperative. A total waste of money. Don’t even think of buying this at any point.

Just refer the following WORST EXPERIENCE with this FRAUD COMPANY like EUREKA FORBES, at last I was compelled to complain to NATIONAL CONSUMER FORUM...

*****QUOTED***** Subject: Complaint Against Eureka Forbes Ltd. – Deficiency in Service, Non-Performance of Paid AMC and Demand for Full Refund of ₹2,802

Name of Company: Eureka Forbes Limited

Product: Aquaguard Enhance NXT UV+UF Water Purifier

Complaint/Ticket ID: 98909160

Amount Paid: ₹2,802

Payment Date: 17 October 2026

AMC Type: One-Year Gold AMC

AMC Validity: 17 October 2026 to 16 October 2027

Description of Complaint

I wish to lodge a formal consumer complaint against Eureka Forbes Limited for deficiency in service and failure to honour its commitments under a paid Annual Maintenance Contract (AMC).

I paid ₹2,802 on 17 October 2026 towards a one-year Gold AMC for my Aquaguard Enhance NXT UV+UF water purifier, valid until 16 October 2027.

Unfortunately, my water purifier is completely non-functional, and there is no water flow.

Despite repeatedly contacting Eureka Forbes customer care, making several telephone follow-ups and registering a service complaint (Ticket ID: 98909160), the company has failed to provide the promised service.

I also escalated the matter to the company's Grievance Desk. I was assured that an update would be provided within one business day. However, even after the promised period and subsequent 48 hours, no technician visited my residence.

On 1 November 2026, I sent a final written reminder to the Grievance Desk highlighting the company's failure to provide service and requesting immediate intervention. However, till date, neither has any technician visited nor has any satisfactory response been received.

Despite receiving the full AMC payment, the company has failed to provide the contracted after-sales service, causing considerable inconvenience and hardship.

I have completely lost confidence in the company's after-sales service and no longer wish to continue the AMC.

Relief Sought

I request the National Consumer Helpline to intervene and facilitate the following:

1. Full refund of ₹2,802 paid towards the one-year Gold AMC.
2. Cancellation of the Gold AMC without any cancellation charges.
3. Refund of the amount to the original payment source.
4. Written confirmation of AMC cancellation and refund.
5. Appropriate compensation for the inconvenience and mental harassment caused by the company's failure to provide the promised service.

I have made several genuine attempts to resolve this matter directly with the company, but all efforts have failed.

I therefore request the National Consumer Helpline to take up this matter with Eureka Forbes Limited and help me obtain appropriate relief.

Complainant: Suman Kr Paul
Location: Agartala, Tripura, India
Company Ticket ID: 98909160******UNQUOTED******

WO-291026-83429081 & service id-291026-81343068
Extremely Disappointing Customer Service – Eureka Forbes

I am thoroughly disappointed with the customer service of Eureka Forbes.

Despite repeated reminders and requests for servicing my water purifier, the company has failed to provide even the basic courtesy of acknowledging my communications. There has been absolutely no response or update from their side.

What is particularly frustrating is that customers are forced to repeatedly follow up for a service they are entitled to receive. Even after several reminders, the company appears least bothered about addressing customer concerns.

This is not what one expects from a reputed brand like Eureka Forbes. Selling products is not enough; providing timely after-sales service and responding to customer complaints are equally important.

The complete lack of communication, accountability and customer care is unacceptable.

I sincerely regret having to chase the company for something as basic as servicing a water purifier.

I would urge the senior management of Eureka Forbes to take note of such complaints and seriously review their after-sales service standards.

Based on my experience, I would certainly advise prospective customers to think carefully about the company's after-sales service before making a purchase.
I must warn customers who take AMC which is a waste of money!!

Eureka Forbes; Aquaguard

Dear Pratik Pota,

The after sales service offered by you is very very very poor. I am customer from Kochi, Kerala and its been 5 days my water purifier has got stuck and there is no response from your side.

if this is the way you are handling the after sales service, your business will soon come to a toatal full stop.

I will never ever buy an aquaguard from this experience and will never recommend this product to anyone.

By a very dissatisfied customer.

Very bad experience from eureka forbes after sell service.whatsapp number is having very limited service. Customer care number is not having any access. For getting after sell service is big headache. Dont by any product of eureka forbes

Immediately after posting my review on Trustpilot regarding Eureka Forbes, I received a suspicious phone call from someone claiming to represent Eureka Forbes.

The caller referred to my complaint and requested my invoice copy. They then offered to process a refund but instructed me to follow certain procedures through the SBI YONO app.

Fortunately, we identified the suspicious activity in time and escaped becoming victims of this potential financial scam.

It is extremely concerning that someone appears to be using customer complaint details and the Trustpilot name to gain people's confidence and potentially cheat them financially.

My sincere warning to everyone:

Never trust unsolicited calls promising refunds.

Never follow banking instructions provided by unknown callers.

Never share OTPs, PINs, passwords or banking credentials.

Always verify refund requests directly through the company's official customer care channels.

I request Trustpilot and Eureka Forbes to investigate this incident urgently and take necessary action to protect customers.

Important: Since the caller specifically mentioned SBI YONO, please inform SBI immediately if you shared any banking details or initiated any transaction. If money was debited, call 1930 (India's cyber fraud helpline) immediately and report it at cybercrime.gov.in.

I would also recommend reporting the suspicious phone number to Eureka Forbes and Trustpilot.

I bought this robot vacuum cleaner from them.It cost me a packet but I bought it anyway keeping in mind the vagaries and unpredictablities of cleaning ladies.
After a year or so-- the machine broke down. That was three months ago Even after repeated comments and service requests they are yet to pick up the machine from my residence for repairs at their service centre. Personally I don't think they have the expertise to repair a machine as complicated as this.That is why they are not heeding my complaints.

Third class installation team if start is so horrible then think how will ne the journey? I decided to return the water purifier. Dont want install.

WO-260926-82159799
45 days No Response,Don't buy these Products
Worst ever service,Waste of AMC

Very very worst service ever seen. If I ever got any negative star to review I would give it Eureka Forbes. I asked for Amc service and book for it for today. And service provider calls and tells me my boy is available now you want it do it or leave it . Such a shame on company pls shut it down

very bad experience- we should complain to online sonsumer forum court for harrasment by not replying to emails properly and call getting disconnected by AI bot
online product ordered NOT WORKING PROPERLY SINCE 1 MONTH

Waste service. I don't want to recommend this

Worst customer service
Very Disappointing Experience with Aquaguard – Please Think Twice Before Purchasing!

I am extremely disappointed and frustrated with Aquaguard’s after-sales service. I purchased an Aquaguard Enhance RITA PRO RO UV CU ALK SS 2X water purifier, but immediate after installation, the water quality found poor. The company-approved technician informed a missing internal and advised that the unit need that item. I lodged complaint on 30th SWept'26.

Despite repeated follow-ups and assurances from the company representatives, my issue remains unresolved. No representative has visited, and no proper resolution or responsible response from the company.

The most painful part is that we have purchased this at company, and safe drinking water is a basic necessity for our staff. Instead of enjoying the product I paid for, I am struggling to get a service and have to purchase water on daily from outside for drinking water.

After-sales service, accountability, and customer care matter just as much as the product itself. The lack of timely action and the repeated unfulfilled promises have caused unnecessary stress and hardship to my family.

I am sharing my experience to warn other customers: Please think carefully before purchasing Aquaguard. Do not consider only the brand name or product features; consider the after-sales service as well.

Third class service .....bakwas fully third class service

Eureka Forbes provides one of the worst customer service experiences.

I contacted their customer care team and spent 35 minutes speaking with a representative. I clearly explained that it had already been 15 days since I registered my complaint, but no action had been taken.

When I asked them to take their robot back, the representative responded very rudely, saying, "Just return it to the place where you purchased it."

Is this the kind of customer service a reputed company provides? Absolutely unacceptable!

I am extremely disappointed with Eureka Forbes and its unprofessional customer support. I strongly advise everyone to think twice before purchasing any product from this company.

Very poor service, very poor customer support, and a completely disappointing experience. I would not recommend this company to anyone.

Company said return item where u purchase it third class product