Ordered some items which appeared as in stock on their website. I went to collect them and I was told that they didn't have them in stock and they could deliver them free of charge the next day. They... See more
Company replied
Unit 6, Kingswood Close, CV6 4AZ Coventry, Central & South Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered some items which appeared as in stock on their website. I went to collect them and I was told that they didn't have them in stock and they could deliver them free of charge the next day. They... See more
Company replied
Great service from eurocell came 5 days early . They called and checked I was available. Polite and helpful . With amazing prices.I asked the driver if they do a lot of items in 5m lengths and he said... See more
Driver was pleasant/friendly and working alone lifting 5m boards (working after his normal shift time to get the last deliveries done!).
It was quick and easy to place my order online and collected same day. Friendly staff during collection.
Written by the company
Unit 6, Kingswood Close, CV6 4AZ, Coventry, Central & South Wales, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered some items which appeared as in stock on their website. I went to collect them and I was told that they didn't have them in stock and they could deliver them free of charge the next day. They weren't delivered the next day and I had to go back the following day to collect them myself from the shop.

Reply from Eurocell plc - Coventry
product was Fine. staff usefulness and willingness to serve you leaves alot to be desired
Absolutely disgusting service. Choose click and collect. Never received email or call to say item was ready. I had to call the Coventry office. When my step son went to collect item it would not fit on truck so asked for a tape measure to measure and cut. Would not let him borrow one and charged him £8.40 to buy it. First offer was £19. So glad he had a saw with him. Never again!!!!!

Reply from Eurocell plc - Coventry
Very competitive pricing for my purchases
Fast and free delivery
Easy to search for & order products. The communications were excellent & delivery was with me next morning, very happy customer.
It was quick and easy to place my order online and collected same day. Friendly staff during collection.
Easy to order online with prices cheaper than elsewhere on the Internet.
Good communication and short delivery
time
Ben at the Coventry Branch has been very helpful would definitely recommend eurocell Coventry
Great service from eurocell came 5 days early . They called and checked I was available. Polite and helpful . With amazing prices.I asked the driver if they do a lot of items in 5m lengths and he said yes so I've just put a bigger order in . Website is easy and straightforward as is paying. If you use what they sell id suggest to order from eurocell direct instead of 3rd partys as it's alot cheaper and everything I ordered came in 5m lengths.
All items in stock for collection Great service.
Driver was pleasant/friendly and working alone lifting 5m boards (working after his normal shift time to get the last deliveries done!).
Every thing I needed was in stock
The unit was easy to find with plenty of parking.
The staff in branch was friendly and very helpful
Excellent service from Nick and Kean today, absolutely brilliant, friendly service this is the best branch ever!!!
Rude, unhelpful and tried to rip me off. £180 for two soffit boards and a bit if trim. I went in the day before (guy claimed he didn't remember me) and I got two facia boards, Nails, 2 lengths gutter, gutter clips, getter bends and outlets for £213 and he wanted to charge me £180 for two soffit boards. Disinterested, rude and could not be bothered to serve me or help me out even though I was polite as could be. Disgraceful. Manage to find the two soffit boards for £85 elsewhere.

Reply from Eurocell plc - Coventry
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.