Eurocell plc - Luton Reviews 

23
TrustScore 4.5 out of 5

4.5

Unit 3, Chaul End Lane, LU4 8EZ Luton, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Amazing and helpful staff. Well informed and willing to work through my problem with me. I will be using them going forward. I would highly recommend this location and staff.

Rated 4 out of 5 stars

Im visiting my local branch(Luton) very often, can say few people are really not for there, they don't really care about the customers. Only person there who really know what to do is ROSS, always fas... See more

Rated 5 out of 5 stars

Found the website, easy to navigate great prices and building solutions, delivery, best bit was talking to Lee at Luton branch super helpful, kind and standout guy above and beyond definitely recommen... See more

Rated 4 out of 5 stars

I ordered on the Sunday and waited to hear when the delivery would be , the website says "Once you have placed your order our branch team will contact you to arrange delivery. " I heard nothing so... See more


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Luton

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 3, Chaul End Lane, LU4 8EZ, Luton, London, United Kingdom

  • 01582 562484

4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

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1-star

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Replied to 93% of negative reviews

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4.5

All reviews

(23)

2,343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Front of Shop

Amazing and helpful staff. Well informed and willing to work through my problem with me. I will be using them going forward. I would highly recommend this location and staff.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I think Eurocell is very good because…

I think Eurocell is very good because heir customer support team genuinely goes above and beyond for every client. From the moment you walk into a branch or call their service line, you are met with helpful, polite, and expert advice. They take the time to understand your specific needs rather than just rushing a sale. Their website is incredibly easy to navigate, making it simple to find technical details and manage an account. The entire experience feels professional, reliable, and stress-free

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

WE Love Lee ❤️

Found the website, easy to navigate great prices and building solutions, delivery, best bit was talking to Lee at Luton branch super helpful, kind and standout guy above and beyond definitely recommend. And you get a real person to speak to not a bot. Thank you!! 😊

April 23, 2026
Rated 4 out of 5 stars

Im visiting my local branch(Luton) very…

Im visiting my local branch(Luton) very often, can say few people are really not for there, they don't really care about the customers. Only person there who really know what to do is ROSS, always fast react and always available to help even sometime if yiu need help with some products linked to your project Ross is there and doing his best to solve the matter and assist you as much as he can. I shouldn't give 4 stars because I had few times bad experience. Only the stars pull out the boy ROSS. You should have few more people like him

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service & product

Good variety of product. Excellent quality. Great, prompt service at a reasonable price.
Delivery driver was extremely helpful and friendly.

September 19, 2025
Rated 5 out of 5 stars

Great service

Great service - it was obvious that the staff were busy! Ross, in particular, acknowledged my presence and informed me that he would help me with my enquiry when he had completed his phone call.
An all round friendly and helpful fella.
He advised me on the size of cloaking I required to complete a window I had just installed.
Ross is a credit to Eurocell. Many thanks. A*****

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Understanding and Great experience…

I had a great
experience with the team at Luton. Josh help me with the measurement and Tony gave his advice on my mistake order how i can manage it efficiently while Ross was also helpfull in understanding my problems . Paul the driver was very patience to my delivery. In Conclusion the Luton team acted professional by been patience with me and help me out with the measurement and fixing the problem, although I can't return the one i bought earlier. Am pleased with Josh professional dealing he is so helpful and has listened to my problem and helped me.

Thank you kindly, team. i hope we do more business in the future. VICTOR FROM RYE PROJECT HAPENDEN UK

December 5, 2024
Unprompted review
Rated 4 out of 5 stars

late delivery


Order of Tapco Tiles was late, no communication that this would be so, but Eurocell sorted it following a chasing phone call.

September 12, 2024
Rated 5 out of 5 stars

Outstanding service from Robin Duxbury

I recently had the pleasure of working with Robin Duxbury for the purchase of new windows and a front door, and I couldn’t be more satisfied with the experience. Robin has been incredibly helpful throughout the entire process. His responsiveness and dedication to ensuring customer satisfaction were exceptional.

From start to finish, Robin was attentive, knowledgeable, and committed to addressing all of my needs and concerns. His professionalism and willingness to go above and beyond truly set him apart. I highly recommend both Robin and the company for anyone in need of quality service and excellent customer care.

Thank you, Robin, for making this a smooth experience!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

I just wanted to say how friendly…

I just wanted to say how friendly ,knowledgeable ,efficient helpful, all the staff are in the Luton branch, They are credit to the Your company especially Tommy ,Ross & Paul, I just wish more companies operated more like your company.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

All good!

Orderd online one evening, collected (locally) the morning after.

Whole process ran smoothly, no issues.

June 6, 2024
Rated 4 out of 5 stars

no delivery date given

I ordered on the Sunday and waited to hear when the delivery would be , the website says "Once you have placed your order our branch team will contact you to arrange delivery. " I heard nothing so phoned on Thursday morning and asked when ?I was told it's out for delivery and could be any time that day.Luckily it arrived shortly after I phoned .
Website ordering ordering easy.
Product and price was good.
Friendly delivery man .

June 2, 2024

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