Eurocell plc Reviews 

8,804
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during branch visits and design consultations. Consumers note that the products are of great quality and that the online ordering process is smooth, quick, and efficient. However, some people mentioned issues regarding unexpected delivery delays and a distinct lack of communication about tracking information. A few reviewers experienced frustrating waiting times, missed delivery dates, and difficulties when trying to get updates on their materials. Despite these occasional problems, most people remain very satisfied with the excellent overall service provided.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, product knowledge,... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and quick it is to navigate... See more

Product

Consumers express great satisfaction with the product quality, describing items as durable, lightweight, and... See more

Delivery service

People report positive experiences with delivery service, highlighting swift arrivals and helpful, polite... See more

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a beautiful garden room supplied and built by Eurocell and can’t recommend them enough. From first enquiry right through to the end, they were spot on. Robin Iles came out to see me and immed... See more

Rated 5 out of 5 stars

Great customer service from start to finish. We're able to deliver through my neighbours garden which saved time and effort. Robin was super helpful throughout the process, providing photos, examples,... See more

Rated 5 out of 5 stars

Excellent place to go for numerous products. The staff are friendly extremely helpful. Made us feel at ease once explained what we wanted to do. The manager Karl was great help in every question we... See more

Rated 5 out of 5 stars

It was very friendly staff when i visted wolverhampton store they explaine every thing with details Only down side was i placed order online they sent confirmation After that there was no commun... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,804)

2,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Eurocell provides outstanding service

Eurocell provides outstanding service! My order was relatively small (a 5 m length of upvc window trim plus fastenings et) but the ordering and subsequent collection process was very efficient - order was placed online at 11:16 yesterday, a personal telephone call(so much more refreshing than a text message) informing me that my order was ready for collection at 11:45 - beat that!
The young lady who served me ath the Farlington depot could not have been more helpful. I had anticipated that I would need to "poke" the 5 m trim through my open sun roofto transport it home but was pleasntly surprised when the lady kindly coiled up the trim to easily fit into my vehicle- thank you!
I would highly recomment this company particuarly as they stock a very comprehensive range of lengths and widths of trim. I needed a length of 5 metres - but most DIY stores stock a maximum length of only 2.5 m. Will definitely use again.

August 4, 2026
Rated 5 out of 5 stars

I went to the Sheffield Attercliffe…

I went to the Sheffield Attercliffe branch and a guy called Aaron helped me we everything l needed regarding cladding a garden room.
He was extremely helpful and advised me on what l needed and how to do it.
Thanks Aaron, great customer service.
Regards Daz

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

The staff in the store were very…

The staff in the store were very friendly and assisted me with putting together my order.
Whilst instore they arranged my delivery for the next morning and gave me a time of approx 0945. The happy, cheerful driver arrived at 0830. What more could you want. Excellent service and value.
Thank you Eurocell Ipswich.

August 4, 2026
Rated 3 out of 5 stars

Good product & helpful staff

The staff (Banbury) were very friendly and helpful and the website easy to use. The product (UPVC Shiplak) is very good value and is easy to work and install.
The down side is that it took 3 weeks for the order to be delivered.

July 15, 2026
Rated 5 out of 5 stars

Great experience at the Yeovil store

Great experience at the Yeovil store. Quick shoutout to Brad particularly at the Yeovil store for his advice and help. Cladding conservatory ceiling and Brad took me through the items needed for the job.

August 3, 2026
Unprompted review

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