Eurogardenandhome Reviews 

374
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great company. I got garden furiture for my caravan. I called to Euro Gardens shop and the lady who helped was great, friendly and made it easy for me to buy on tbe spot and arrange delivery. My furit... See more

Rated 5 out of 5 stars

Can I complement Paul, Mario and Philip who worked extraordinarily hard yesterday afternoon installing a 3 x 6m pergola in my back garden? My garden is really hot (hence the need for a pergola) and... See more

Rated 2 out of 5 stars

We ordered bistro set (2 chairs and a table) waited 11 days for delivery. Huge heavy pallet dumped in our garden by courier company. Wrong table delivered. It has been sitting in our hallway for nearl... See more

Rated 5 out of 5 stars

We bought our original two rattan patio sets in 2020 from this team and they are still as new as they enter their seventh season It was an easy decision to travel to their Belfast showroom when we... See more

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4.6

Excellent

TrustScore 4.5 out of 5

374 reviews

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4.6

All reviews

(374)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic friendly people to deal with!!

Fantastic friendly people to deal with, had me up and running with an outdoor dinner table set at very short notice. I was very impressed with my whole experience and will be back for matching loungers soon
Thank you Nuala 👍

August 2, 2025
Unprompted review
Rated 4 out of 5 stars

Porto L-Corner Firepit Suite

Good communication from the retailers regarding delivery time and date.
The suite is easy to assemble , however a 2nd person is required to successfully fit the glass table top correctly.
Knocked off a star for the fire pit instructions - the print on this was faded and difficult to read.
Otherwise, completely satisfied with the quality of the suite, and would have no hesitationin buying from this retailer again .

July 17, 2025
Rated 2 out of 5 stars

Bad customer service

Updated as eurogardens asked me to remove the first name of the person I spoke to from my review. Eurogardens have still not bothered yo try and contact me about my actual request though.
We bought a large Garden pavilion. The pavilion itself is mostly good. There was one issue with the pavilion (curtain cannot be hooked into specified hole and therefore curtains cannot be secured) that I have emailed euro garden and homes about several times over a couple of weeks, which they have fully ignored.
Prior to that, at time of delivery the pavilion was supposed to be delivered on a Tuesday, which we confirmed over a phone call and took time off work to be home for.
On monday they said delivery would be on Thursday as they stated we hadn't confirmed the Tuesday delivery. The customer service rep just said I wasn't speaking to her when I confirmed the Tuesday and wasn't interested.
If we were to change the delivery date, eurohomeandgardens charge a 50Eur/GBP fee, but they can change whenever without apology.

April 6, 2026
Rated 5 out of 5 stars

We came across them in bloom 2025 and…

We came across them in bloom 2025 and got a pavilion installed on our patio a few weeks later. Kevin and Stuart were very helpful and professional staying late in the evening until the job was done.

All who have sat beneath it have admired it. We thank Brian for a great product

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, staff were all really friendly and knowledgeable.
Lovely layout in the store.
We had purchased our set on the Sunday and it was delivered on the Monday (efficient).
Will definitely be back and will be recommending to friends and family.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted !

Bought our furniture this week after pricing other outlets .
I am absolutely delighted with it !
The whole experience was so easy .
Nuala looked after us , she’s great , gives you all the time in the world to figure out what suits your needs best .
It was delivered the next day !
Love it , great price, fantastic quality and super service .

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a double egg swing arrived with…

Ordered a double egg swing arrived with mould on cushion overall egg swing seems in good condition as should for £599 but the service to replace it has been terrible. First they tried to replace with shop display and had signs of wear and hairs on it. Then I finally get something done to send me a new one as should for paying £599 but being messed about with delivery which should have been 9/10am and it’s 2pm still no show what an absolute joke of a service. Will not recommend to any friends or family badly managed. Also was told twice to pick up from the store even though I paid for delivery service lol

July 17, 2025
Unprompted review
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Reply from Eurogardenandhome

Hi William,

Thank you for your feedback. We're genuinely sorry to hear that your experience hasn’t met expectations, and we understand your frustration.

We would like to clarify a few points, as we believe this situation doesn’t reflect the full context.

Your order was placed on Wednesday, and although our standard delivery timeframe is up to two weeks, we prioritised your request and arranged delivery for Friday to accommodate your need for a quicker turnaround. When the issue with the cushion was reported on Friday, we arranged a replacement for Saturday — again, well outside our usual turnaround times.

The replacement cushion provided was brand new and taken straight from the box. However, as this was opened late in the day at our store, unfortunately it was discovered that it too was damaged — something we’re addressing with our supplier.

Regarding delivery, we do not provide exact delivery times as our driver determines the most efficient route on the day and contacts customers accordingly. The offer to collect the replacement from our store was only made in an effort to get this resolved for you faster, not to replace the delivery you paid for.

We understand how disappointing it is when things don’t go smoothly, especially with a high-value item, and we are committed to resolving this for you fully this week.

We truly feel this review doesn’t reflect the full effort made to resolve this quickly and fairly, but we appreciate your feedback and will continue working to improve our service.

Kind regards,
Brian Canavan

Rated 5 out of 5 stars

Great experience

As soon as I entered the shop, the staff were welcoming and friendly. They were knowledgeable and helpful in choice of garden furniture and advice on erecting the pavilion. They responded to any telephone queries I had following my order. The delivery and building of the pavilion was efficient and looks fantastic. I am thrilled with the result Special thanks to Chelsea Chantel and Brian

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Visited at Barmoral show and Antrim…

Visited at Barmoral show and Antrim garden show The staff were excellent didn't push us into buying anything didn't look for a deposit and delivery as promised Everyone has commented on how good our purchase looks Hope to do business again Many Thanks

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great advice at the Antrim Garden World…

Great advice at the Antrim Garden World show. Folks very helpful and happy to show us various products. Very happy with our furniture, will definitely shop with these guys again.
However I’d rate the weather differently as it’s been so unpredictable since my lovely furniture was delivered….thank goodness for the complimentary rain cover !

June 19, 2025
Unprompted review

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