Europa Worldwide Group Reviews 

150
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note the exceptionally helpful staff and professional account managers who always make international shipping completely straightforward and stress-free. Consumer feedback consistently emphasizes the reliable delivery service, smooth customs navigation, and proactive communication provided by the team. People love the responsive support and practical guidance when organizing freight across Europe and beyond. However, some reviewers were not happy with occasional severe delays and slow customer service responses regarding crucial paperwork. Some people also noted frustrating experiences involving unexpected storage fees and difficulties reaching representatives during transit issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Clients share positive opinions on service, highlighting consistently professional and reliable support for... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting a strong consensus around helpful... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently reliable, quick, and... See more

Response time

Reviewers express strong appreciation for the fast and responsive service provided by the team. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using Europa for many years now for our European road freight and they have been brilliant! Quote requests come back to us very quickly, and their DDP service for us is second to none,... See more

Company replied

Rated 5 out of 5 stars

I have worked with Europa for the past five years to deliver our goods throughout Europe, and the service has been consistently excellent. They are reliable, professional and always provide a smooth... See more

Company replied

Rated 5 out of 5 stars

It's so good being able to talk to someone in real time! My main contact, for European road freight, is Chelsea Searle; she knows everything there is to know about the rules and regulations for gettin... See more

Company replied

Rated 5 out of 5 stars

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.... See more

Company replied


Company details

  1. Logistics Service

Written by the company

At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(150)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing ! Shout out to Tracey!!

We have used Europa for many years now and I cannot rate them highly enough! I would like to make a particular mention to Tracey who always goes over and above giving guidance on the ever evolving complications with shipping! Thank you Tracey !!!!

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been using Europa for many many…

I have been using Europa for many many years, before brexit and the very difficult years following, the help and advice given has been first rate, Tracey Raggett is my first point of contact and she always goes the extra mile to ensure my shipments go through, great job Europa.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Tracey is excellent

Tracey looks after my account, she is always prompt in replying to my questions and reducing my stress when demanding customers are chasing me for delivery and in the few occasions when my suppliers address the delivery to the wrong country, she is very quick to resolve the problem.

Whatever you are paying her its not enough!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Raggett & Samuel Welton and the…

Tracey Raggett & Samuel Welton and the whole team are absolutely amazing!! Keep up the good work!!

February 11, 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Philip, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

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Rated 5 out of 5 stars

Professional Team!

We have been using Europa's services for years. In the hard time of change after Brexit Europa found the solution for their customers to deliver the goods to the EU without any hassle. It is good to know that there is a professional Team on board.
I would like to thank Molly Styles and Donna Cardy for their help, attitude and friendly approch.

January 28, 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marcin, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

Molly Styles 5 star service

Europa as a whole is very reliable and competitive when it comes to pricing. We put DAP and DDP shipments through Europa and they ensure all the information is right before it goes for smooth Customs clearance.

Reason for 5 stars is Molly Styles (Customer Service Operator) who is quick to reply and always gets our urgent bookings done as every day counts in our line of work and Molly ensures our customers get what they need as quickly as possible.

I would argue that other representatives in Europa are not always as quick and efficient to reply or resolve issues but Molly has more than made up for that shortfall.

January 28, 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Adam, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

MOLLY STYLES

Molly is always extremely helpful with my export shipments arranging the collections quickly and sorting any issues that arise.

January 22, 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 1 out of 5 stars

Avoid.

At best, amateur. I am writing to all the companies I deal with to advise them not to use Europa. This is due to a recent problem that took a lot of time, effort and needless petty communication with a company that doesn’t know its a##e from its elbow.

November 18, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

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Rated 5 out of 5 stars

Consistent Quality Over the Years

We have been working with Europa Road for over 8 years, and they have consistently provided excellent service. Their pricing is very competitive, and communication is always clear and efficient.

Special thanks to Molly Styles, who always handles our requests promptly and with great attention to detail. She is a pleasure to work with and makes the whole process smooth and reliable.

Highly recommended for anyone looking for a dependable logistics partner.

November 12, 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Molly

Molly is our head contact at Europa, and she is amazing, always quick to get quotes to us, quick to respond to any issues or queries and always without fail polite and friendly :)

November 11, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Elise, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Europa Worldwide Group, in warehousing and Logistics, particularly Tracey Raggett, who went above and beyond to support a complex shipment from the UK to Germany. From export and import documentation to coordinating Teams meetings and resolving every detail efficiently, Tracey and her team demonstrated outstanding professionalism, responsiveness, and care throughout the process. Highly recommended for anyone needing reliable logistics support.

November 6, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Kelly, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hassle free communication

All of our consignments have had hassle free communication, ask for a collection to be arranged and a few days later our delivery arrives. Trace our customer service operator replies instantly, great work :)

October 9, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ian, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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Rated 5 out of 5 stars

Great service by Tom Mahoney and the…

Great service by Tom Mahoney and the team,

Tom and the team are always very reactive and can't do enough for you, he has gone above and beyond on multiple occasions.

September 1, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Dan, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tracey is our long standing contact and…

Tracey is our long standing contact and we would be unable to function without her guidance.
We have been working with Europa for nearly 40 years and will not change even if we get many offer
John Money. MD

November 5, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi John, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Amazing forwarder, with amazing employees

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience with him. He's always ready to help, ready to find the best options at the best price.
Thank you so much Tom! I appreciate your professionalism.

October 15, 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Justine, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great Shipping Company

Great freight company for shipping to mainland Europe. Great prices and simple efficient service with minimal paperwork and quick quotes. Customer service has been great and communication really good and clear especially from Tom Mahoney. :-)

October 17, 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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Rated 5 out of 5 stars

We work closely with Ben Sindel and his…

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.

A special shoutout to Sarah Jane Moore who goes above and beyond to keep things running smoothly. Communication is first class, and nothing’s ever too much trouble for the team.

Top people, great service can’t recommend them enough.

October 27, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Daniel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 4 out of 5 stars

New to UK imports

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

October 16, 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Simeon, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service, great communication and most importantly reliable. Particular thanks to Jordan for all his assistance.

October 13, 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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