EuropaFoodXB (Le Supermarche) Reviews 

438
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of hard-to-find international foods and the extremely protective packaging that safely keeps delicate items secure during transit. People also appreciate the quick shipping times, helpful customer communication, and the very easy website navigation when placing online orders. However, some reviewers were not happy with delivery delays experienced through third-party couriers or occasional issues such as damaged products and incorrect item expiration dates. Despite these minor setbacks with shipping or specific items, most consumers remain very satisfied with their purchases and plan to buy from them again.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the wide range of... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that packages consistently arrive promptly,... See more

Quality

Consumers find quality to be positive and consistently report superior standards across various products.... See more

Order

Customers consistently note positive experiences with order processes, highlighting that ordering is very... See more

Service

Users describe positive interactions with service, highlighting that everything went smoothly and delivery is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Had a good experience with my first order to EuropaFood's online store. There was an issue processing my payment, but they phoned and resolved it. The jars of coffee I ordered were extremely well pack... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Store
  3. Food Products Supplier
  4. Italian Grocery Store
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(438)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I odered Chocolates

I odered 20 Lindy chocolate tablets. They arrived to the collection destination on time. But unfortunately the chocolates were not stored in a cool place in this hot weather. The shop was warm. The chocolates melted.

July 30, 2024
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Smain,

Thank you for your review and we understand how disappointing this must have been, we are sorry for it.

In the future, it would be greatly appreciated if you could inform the store team immediately at the point of collection if there are any issues with your order. This will enable us to address the problem promptly and ensure that your experience meets our standards.

Thank you for your understanding, and we hope to serve you better in the future.

Best regards,
Europafoodxb Team

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Rated 5 out of 5 stars

First Experience and I’m impressed

My first shop and I’m so very pleased ! Ordered some items for a themed party. Was kept up to date regarding delivery so thought it was via courier. I Hadn’t expected a bagless delivery as I thought it would be arriving in a box ! The driver was amazing! Gave me bags and helped packed them
Items look excellent quality and I’ve already recommended to family and friends ! I’ll definitely be back ! A really great experience … thank You

July 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Delicious Bonne Maman cakes and…

I ordered several Bonne Maman cakes and biscuits. They're all delicious and delivered on time. One item, a bar of chocolate wasn't sent but they didn't charge me for it so I guess it was unavailable. All in all, great service.

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL, it is to good to be true!

Be careful, don't trust the pictures, description or delivery weight. It seemed to good to be true and believe me it was! Bit of a rip off to be honest. Delivery was fast but also a rip off! Not worth the battle with Customer service by the look of it. I will definitely not be entertaining any more products or purchases from this site!

June 18, 2024
Unprompted review
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Reply from EuropaFoodXB (Le Supermarche)

Hi Ben, I am sorry to hear about your experience. We have checked our records. We don't have any messages/ emails apart from our email to you that your card was declined. Please, can you kindly get in touch with our customer service

Rated 5 out of 5 stars

Chapeau!

It's really good that they can even supply fresh (French in my case) food items outside of London but the lengths they go to to pack them for transit are exemplary. The ice cubes hadn't even defrosted. And all fresh items I ordered are within date too!
All I can say is "chapeau" !

June 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Very good shopping experience

Very good shopping experience. It’s a place you can order some good items not available at local supermarkets. The staff called when one item is back ordered and discussed about the delivery date. Emails were sent before the delivery. All items arrived on nice condition. Will buy from them again.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing shop!

What an amazing shop!
i forgot to add a few items, and they were so helpful and i did manage to add them after i made the order.
they were so friendly and nice.
prices are fair too.
i will be ordering again
thank you!
sharone argove

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

False advertising, poor customer service, false delivery time

Ordered an item today Order Number is 410991. The item was due to be delivered on the Wednesday - arrived a day late no communication on the item arriving late

The item also was advertised as being a six bottle Volvic screenshots below

The item arrived as one bottle. Have asked for a refund the WORSE possible customer service have been dealing with someone called Kat

If you are based in the UK would recommend not buying from them - customer service is non existent and false advertising

May 30, 2024
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Aqeel Rafiq,

We want to clarify a few points regarding your order, your review on Google, and any other platforms you may decide to use.

You ordered 15 individual bottles of Volvic 1L. These could not have been delivered in packs of 6 as the price is stated per bottle, not per pack. The description accurately corresponds to the products advertised. The number of liters was clearly indicated on both your order and invoice.

Regarding your claim that our customer service is nonexistent, we strongly disagree. We are here to assist you, as evidenced by our interactions. However, we do not tolerate abusive language towards our staff. Referring to our colleague with derogatory terms and using offensive language is unacceptable.

Additionally, if you find yourself frequently frustrated or confused, you might consider consulting the NHS for advice. They offer services free of charge and are known for their remarkable support.

Thank you for your understanding.

Best regards,
Customer Service Team

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Rated 5 out of 5 stars

Great shopping experience

Securely wrapped items, no damage to fragile biscuits at all. Delivered as per instructions, thank you so much. Clear and timely correspondence regarding order and expected delivery. Great experience all round - thank you Europafood - I will not hesitate to order from this company again.

May 22, 2024
Unprompted review
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Rated 5 out of 5 stars

great ordering

great ordering, delivery was on time, customer service very helpful when i called. very happy to recommend them!!

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Always appreciated

Always appreciated . Excellent communication…patient , helpful and knowledgeable about produce . Delivery process is superb…never any problems . Thank goodness I found them .!

April 23, 2024
Unprompted review

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