Europcar France Reviews 

Incredibly bad service. Seems like they would prefer having no customer at all. Much easier !!

The staff are nice.....
The problem is they are in the car rental business and the car we got is rubbish: 56000 km, virtually every panel has damage (even the customer service agent was surprised), breaks squeak and suspension is poor... no other vehicles available at Cannes. Mazda 3 is a fine car but not this one.

Europcar - if you read this happy to talk to you
Other renters - go elsewhere if you want a decent and possibly safe car

I rented a car at Europcar in Nice airport. The guy at the counter was extremely friendly (too friendly, it seemed in hindsight). I forgot my licence but het could arrange to use the one from my wife. He didn't tell me that he cancelled my booking and made a new - more expensive - booking, which I remarked only some weeks later at my Visa overview.
At the same time he made me sign the contract (4 signatures), without telling me that he had included an additional insurance. So for 5 days rent (Fiat 500), they charged me 1.082,38 € instead of the 673,44 € in the original booking! (+60%!)
Off course we made a complaint, but it was laughed off.
Europcar: Never again! And I will tell all my friends...

Update: You will see there is a reply from Europcar, giving me the same link I have used to communicate with them. ’the charges stand and we had no responsibility to help our customers’. My review stands.

Before anything else: the agent found time to ask which way we, as Americans, voted. Make of that what you will.
Rented from Paris Gare de Lyon. Three separate problems:
1. Train arrived late — we were charged extra for "not being on time."
2. We had reserved a specific car class in advance. At checkout we were hit with a €90 "special equipment charge" — not mentioned once, buried in the contract. Every other rental company rolls this into the quoted rate.
3. We drove the A13/A14 Paris–Normandy highway, which converted to barrier-free free-flow tolling in 2024. We owe the tolls — fair enough. But the rental agent said nothing about the new system or the 72-hour online payment window. When we complained, Europcar told us they have "no responsibility" to inform customers. They then charged us multiple €55 fees simply for passing our details to the toll authority.
We've rented in countries with free-flow tolling before. Every other company warned us. Europcar couldn't be bothered.
There are better options. Use them.

Shocking service in nice airport. Screaming kids and queued for hours to get our car.

Update: customer service provided a pre-written, standard reply without examining the circumstances of my request.

Extremely disappointing experience with Europcar CDG.

Returned the car 25 minutes late after unsuccessfully trying 3 gas stations around CDG that were all out of fuel. Result:

€113 charged for 25L fuel at €3.78/L
extra €30 fuel penalty, despite personnel guaranteeing we would not be charged
extra rental day charged, despite explaining the situation and that we got the car late at pick-up because staff made us change terminals (so in reality we got the car 30 minutes later than official pick-up time, so we were technically not delayed at return).
insurance mysteriously increased from 4 to 6 days on final invoice, when we only drove for four days
€87 “administrative damage fees” despite Premium Protection with €0 excess, and having declared the damage on arrival.

To make things worse, Europcar staff at pickup misrepresented the insurance price as final when the contract shows it was actually without taxes.

The final bill became completely disproportionate compared to the original reservation via Wisecars. I have already escalated the matter and will pursue mediation and DGCCRF/SignalConso if necessary.

Be extremely careful reviewing every line of your final invoice with Europcar CDG.

The waiting time to pick up the car in Paris CDG was two hours, and when it was our turn, the car was not ready. We made the paperwork while waiting but was then told that we could not rent the car because we had made the payment with a card in another name then the main driver. This could only be solved if we paid more than double the original price and waited additional two hours. 

Avoid at any cost, i was charged 165 euros ( 3 x 55 administration fees) for a simple 2 minute administration job. I communicate several times by email with their non existent support to try resolve or at least reduce the charge but is seems this is there standard practice to charge their customers with extra (admin) fees.

Parasitic company - AVOID AT ALL COSTS.

Hires a car in France with them and bought the full comprehensive insurance at the desk where I was assured that by buying it there would be zero excess or fees to pay in the event of damage occurring. Low and behold I had a chip on the windscreen so they decided to charge £70 for an “admin fee”. I raised the issue with them directly to which they referred to the small print that the desk operators tell you not to worry about. Very disappointing and a terrible way to treat customers.

I would urge everyone and anyone to avoid.

I made a booking (1200935066 ADELAIDE April 05) for a Kia Stonic S 2E12QB at Adelaide Airport for a total amount of 1,674.15 AUD. The person at the reception desk at Adelaide Airport informed us that the second driver did not have to pay anything in addition to the rental.
The car was returned at Melbourne Airport on April 16, 2026, which was one day earlier than scheduled, and with a full tank of fuel.
Today, I received an invoice (Agreement Number 101319744187, dated 16.04.2026, 1200935066 6512403188) for 2,012.91 AUD plus 1,177.59 AUD, for a total of 3,190.50 AUD. This represents approximately 265 AUD per day for a small car.
I do not understand at all why I have been charged such an amount.

Paris airport. They just run a SCAM system here... first time they managed to fool me, got scammed, nobody cares about complaints. Second time I was prepared, so I could spot, word by word, how they fool customers into unwanted upgrades, hidden fees, etc...
They never seem to have the car you booked. They propose you an upgrade implying you're getting it for free, due to a discount.. but it's not, you get an imaginary discount of the ridiculous base tariffs, meaning that in the end, even with discount, you're paying double than your original booking, except, they never mention it. They always and solely mention you're getting a very good discount. They're angry, arrogant and a bunch of scammers. These people belong in jail.

Rented a car from Lyon Airport. Somehow they have charged me the same amount for additional items to two different credit cards but they refuse to issue a refund.
I have emailed them with bank statements dozens of times and have called cust services many times too. They refuse to understand or rectify their mistake. Thus I raised a Dispute with my Credit Card provider as the only way to recover the funds. Really poor customer service.

Lots of hidden charges, rude incompetent staff. Nothing explained correctly. Dropped the car off, spoke with staff, assured me no extra charges, £500 bill through.

One is for the airport location being a premium location, I mean, that is ridiculous. Avoid avoid avoid, plenty of other hire companies that are not scammers.

This is a follow-up from a previous review. Not only did this company scam me out of over $600 dollars by sneakily adding an extra week on my rental that was not requested and the writing was not discernable because the text is miniscule, they also charged me for an alleged traffic violation admin fee. By the way, this traffic violation does not exist as I learned from contacting ANTAI, so this is yet another scam by Europcar France (Albertville) Please steer clear! If you do use Europcar, make sure you read the entire contract with a fine tooth comb and demand an agent who speaks English if you do not speak or understand French. In addition, make sure you note all damage to your car when you pick it up and take pictures and videos. When returning the car, fill the tank full and take pictures of the fuel-line, the odometer and take pictures and/or videos of the car and make sure the people you drop it off with, give you a signed copy of the car's condition. Do not drop your car off before or after hours. Again, if you receive an email from Europcar regarding an alleged traffic violation and an email from ANTAI, beware this is a concerted scam. Go directly to the ANTAI website antai.gouv.fr and input the reference number in their system. It will probably say it does not exist. Under no circumstances should you click on any link if you receive an email from ANTAI. Instead, if it is a legit citation, you will receive it in the mail. Don't Use Europcar! -Good luck!

Incredible service!! So helpful!!

Appalling service. I asked for assistance but only one person working there so I got no help. They wanted £650 deposit (to be returned a month later). The key fob was damaged and didn’t work properly. The car had no fuel in. Everything had been changed to Spanish and had not been returned to French. I cancelled in the end

Just finished a 4 day rental with Europcar at Beauvais Airport . Wonderful , effortless experience from start to finish . Staff were super helpful and efficient. I would highly recommend them for your car hire needs .

Amazing! Our flight was an hour and a half late from London into Marseille, and even though they closed at Midnight, the staff stayed open especially to wait for us. (They were tracking our flight and knew we were running late). Adil and Myriam were fantastic, both super friendly and nothing was too much trouble for them both. Adil especially went out of his way to assist us and make sure our trip started off fantastically. Thank you Adil. What an amazing experience. Super friendly and helpful and we even received a free upgrade. A lovely and wonderful experience from Europcar Marseille Airport. Thank you. We will definitely be booking with you again.

Absolutely unacceptable experience with Europcar France.

In October 2025, I was provided with a vehicle that was clearly not roadworthy. The car had severe vibration issues and tyre problems, making it potentially dangerous — especially as I was travelling long distance internationally with my wife and young children.

To make matters worse:

* The vehicle I originally booked was not provided
* I was pressured into paying for a more expensive upgrade
* Customer support was completely ineffective despite multiple attempts to get help
* Our family holiday was significantly disrupted, including delays and changes to accommodation
* Additional unclear charges were applied

This situation caused serious safety concerns, financial loss, and considerable distress to my family.

I have contacted Europcar directly but have not received a satisfactory resolution. I am now seeking full reimbursement and compensation.

I strongly advise others to think carefully before using this company.

I have full evidence including photos, call records, and transactions.

For a peice of debris (noted as being 0.5mm on the report) on the car, which had nothing to do neither with my driving, nor with anything else, a "reperation" charge of 80 euros, and a "file charge" of 87 euros was billed to us, without our consent. Never again, never again.