Europcar France Reviews 

I rented a small car for 4 days from Strasbourg Airport and paid in full in advance. I returned the car to the same airport, fully fueled, without any damage.
I ended up getting an invoice for an additional fee for airport parking of 35 Euros and a cross-border fee of 31 Euros! I didn't cross any borders outside the EU and why should I pay for car parking? I contacted Europcar twice asking for a refund but they did not reply. It's been over two weeks now. I had never rented a car from them before and I will never rent a car from them again!

Dear Friend,
Please avoid renting a car from this company.
Our experience was extremely disappointing and frankly unacceptable. The staff were neither welcoming nor helpful, and the attendant named Ben was particularly unprofessional. His behaviour lacked the basic standards of customer service: he was not polite, not helpful, and did not provide clear or adequate assistance despite the fact that we had a confirmed reservation.
Instead of trying to resolve the situation or assist us in a constructive way, the interaction became unpleasant and unproductive. As a result, my family and I decided not to proceed with the rental and chose another company.
I have already contacted customer service requesting the management’s email address so that I can formally report the situation and explain the very poor experience my family and I went through.
Customers expect professionalism, courtesy, and basic respect. Unfortunately, this was not the case here.
I strongly recommend considering other rental providers.

We arrived at Orly Airport and went to the Europcar desk to pick up the car we had rented online. The vehicle assigned to us was an electric car advertised with a range of around 400 km. However, in practice the car needs around 4 hours of charging after roughly 100 km of driving.

This information was not mentioned anywhere during the online booking process. If we had known that the practical range could be this limited and that charging would take several hours so frequently, we would never have chosen this vehicle, especially for a trip that requires regular driving.

Advertising a 400 km range without clearly explaining the realistic conditions, charging limitations, and potential charging time constraints is very misleading for customers. Travelers arriving at an airport often have schedules and destinations to reach, and discovering such limitations only at pickup is extremely frustrating.

We expected transparency and clear information when booking. Instead, we were put in a situation where the vehicle provided is impractical for our travel needs. We had to add around 500 eur to get another one

**Absolutely terrible and unacceptable experience.**
The location shown on Google Maps is wrong, which caused serious confusion, stress, and a huge waste of time. Because of this, I **missed my flight and lost around €2,000**. This is not a minor mistake — this had very serious financial consequences.

To make matters even worse, I was also **charged €280 for an “extra” that I never asked for, never approved, and never agreed to**. I consider this completely dishonest and unacceptable. It feels like I was taken advantage of.

A company dealing with travelers should be accurate, transparent, and professional. In this case, they were none of those things. **Wrong location, unexpected charges, and a customer left to suffer the consequences.**

**I strongly do not recommend this company. Be very careful, verify every charge, and do not trust the information shown online without double-checking everything.**

I was charged for damage that wasn't me. A tiny chip in windscreen. I showed pictures I took of the car but of course this tiny chip wouldn't show up as it was like a spec of dirt. I tried to query it and the guy was suddenly unable to understand me despite us having a whole conversation before, then he just walked away. I was being respectful he didn't want to hear it. I was told I would be provided an invoice via email which didn't happen, I received it over a month later after querying it. THE ADMIN CHARGE FOR THE DAMAGE WAS MORE THAN THE COST TO REPAIR THE DAMAGE ITSELF. I go with Sixt now and very happy with their service.

Ongoing dispute for over 6 months with Europcar, and it’s been a constant cycle of broken promises, poor communication, and being passed around with no ownership. I was repeatedly told I would receive manager call-backs and UK escalation — it didn’t happen. Some staff assurances were later shown (via transcripts provided under my Subject Access Request) to be misleading / untrue.

Case: #24222725

Key issues:

I am being billed for damage that was already documented at the start of the rental. My original rental paperwork/condition report supports this, yet the return paperwork was completed in a way that contradicted the original documentation, and I’ve had to spend months trying to correct the record.

Europcar then took months to provide a proper repair bill / supporting documentation, while attempting to muddy the waters and avoid directly addressing the fact the damage was pre-existing.

Repeated promises of call-backs/escalation that never materialised, and no meaningful engagement with the evidence.

A Subject Access Request (SAR) handled extremely poorly — the response was around 3 months late, despite “on-record” evidence showing I requested it earlier and was told it was being raised (GDPR/SAR handling was unacceptable).

Most shockingly, Europcar progressed this to debt collection while the matter is still formally disputed, without proper resolution and without transparent communication.

This has been unnecessarily stressful and time-consuming. If Europcar monitor reviews, I would welcome contact from a senior owner who can take end-to-end responsibility and finally close this properly: Case #24222725.

I am submitting a complaint against Europcar regarding unfair and disproportionate charges applied to a three-day rental in France.

Europcar charged me €110 in administrative fees (€55 x 2) for two unpaid motorway toll events, despite these not being traffic or driving offences. Europcar’s role was limited to forwarding my contact details to the toll operator (SANEF). No evidence of actual costs incurred has been provided, nor copies of official notices. I was also not given the opportunity to settle the tolls directly before these fees were applied.

Although Europcar relies on a clause in its Terms and Conditions, consumer protection law requires such fees to be proportionate and reflective of real costs. A fixed €55 charge per toll event is excessive and appears punitive rather than administrative.

In addition, I was charged €176 at the rental counter for Premium Protection Package, Roadside Assistance and other extras despite already having full coverage via Booking.com. We explicitly informed the Europcar agent of this. The agent repeatedly stated “Deposit! Deposit!” without proper explanation. We reasonably believed this amount was refundable. These charges were not knowingly requested or consented to.

Europcar has refused refunds solely on the basis of a signed contract, ignoring the lack of informed consent and the misleading explanation provided at pickup.

If you don't have to, DON'T USE Europcar!

Very disappointed. I have been charged €339 for a scrape on the driver side wheel! I'm pretty sure I didn't even do it, hard to tell as pick up is in a dark underground carpark and the agent didn't check the wheels with us. There's been no attempt at reconciliation. I then got another €55 bill/deduction for the admin for a supposed violation for what I don't know! Again no explanation just 'Have a nice day' on the email.
I have pleaded with them to reply and dicuss but got nothing.
Will never use them again.
I got a link below to contact but tried 5 times after going through a long process only to say error and to phone. Which I did, to UK from Cyprus, again put on ignore for 10 mins. Gave up. Really upset with them

I reserved a car online. I got an email confirmation with a guaranteed price. When I arrive at CDG airport Europcar the lady in the desk, says they are out of cars first, then says she can only give me a car by upgrading me to an SUV and want me to pay and additional 100 euro. The car I reserved was an SUV. The so called SUV she have me was an Toyota CHR! I complained to her and showed her my confirmation email and the guaranteed price she started arguing and told me go if I didn’t like it. WTF! Worst ever service I have ever tried and worst attittude of an employee! She knew it was late and that I didn’t have time to find another car. The invoice was in french so couldn’t see invoicing me for. In one word scammers!

The worst customer service I have experienced in 35 years.

Terrible company …. Will never use them again … trying to rip you off for everything they can …. Always take video and photographs so that you can defend yourself against damage claims not caused by you. When hiring electric car make sure you check cables are actually there so that you don’t get stranded…. If you are late due to flight they will cancel your booking and try to make you pay for a new one

Charges on my credit card once I got home for "damages" I never received a statement of return with photos after bringing back the car even tho I signed the screen of the device of the agent because there was no issue on the return only after I returned home and saw my statement. No supporting documentation or any kind and you cannot get in touch with any customer service people!! I am not calling France long distance. This is becoming a nightmare! Having to attempt to contact Priceline where I booked the car who do NOT have any customer service either (stay away from them too) I have previously booked cars from Europcar many times with no problem The last 2 rentals for the same trip have become a nightmare. Something seems to be happening in Nice this year. They are scamming customers. Stay away from this company, they were good in the past but no more

Shocking customer service. I booked a car to be picked up at their office near Nice Promenade, and they changed it to Nice station, taking me extra effort to get there. When I received the final bill, they had charged me a premium location pickup surcharge (station, airport etc). I've complained to Amex and to Europcar and they're just not interested. After several months of trying, I've just received a letter telling me I'm not getting a refund. Europcar ... don't bother to reply to this telling me to send a message to you with the details. I did this before and you simply ignored it.

This is the 4th time using this company and the 4th time we have had a problem! From taking extra payments, not refunding deposits and getting double charges! We had no choice but to book with them as only service out of hours.. I knew it but went ahead! Now at the Limoges hotel, no car, no explanation and no help! This company should be ashamed of their trustpilot score but NOPE! This time I will fight through the courts and make sure they don’t get away with this illegal behaviour

So no car at 6pm.. called them.. they are just the worst company! I won’t be leaving this issue this time! Expect lots of updates

If there is a zero, i will click on that
I rented a car in switzerland for two weeks, somehow, i cancelled the rent later, and received an email saying the refund will be made with 5 days, two months later, nothing has been received, and their customer service is really a douchebag, he kept asking my bank statement and refuse to provide the arn to track the refund.
Finally they keep saying the refund has been issued, and still refuse to provide arn.
fyi the average response takes usually two weeks.
Stay away from this company, it is totally scam.

My partner and I rented a car from Nice airport in September. We had arranged our own insurance and did not ask for - or agree to - Europcar’s insurance. We were told a mystery 202.86 euros on our contract was a “refundable security deposit” and the contract was signed on that basis. However, it turns out Europcar had added their premium insurance to our contract without informing us of this. Their follow up customer service is shocking - all they have done is send us a copy of the contract, which we already have (and it’s taken 2 months for them to do that). We remain 202.86 euros out of pocket and will not use them again. I see from reviews elsewhere this happened to other customers at Nice airport in September.

I was simply robbed by this company; I have nothing else to say except robbery.
I made a car reservation for Orly Airport, for pickup on October 28, 2025. The contracted amount was EUR 565.86 (as attached).
When we arrived at the counter, we were informed that we would receive a higher-category car due to the unavailability of the model originally reserved. My wife expressly asked whether there would be any additional cost, and the attendant clearly assured us there would not be.
We returned the car on November 11, without any damage.
We informed them that we would return the vehicle with a full tank — which we indeed did. Despite that, at the moment of return, we were surprised with a completely unreasonable charge. An absurd amount of EUR 1,415.99 was presented (as attached).
When we questioned it, the attendant insinuated that it could be a misunderstanding due to lack of knowledge of the language. My wife then clarified that she has been a French teacher for 35 years, vice-president of the Alliance Française of Florianópolis (SC – Brazil), making it clear that there was no misunderstanding.
The attendant stated that, at that time of day, he could not change the amount, but assured us that everything would be corrected later, and that only the contracted amount plus the due fees would be charged. Since we needed to complete the return, we trusted the company’s word.
Now, to our surprise, the company refuses to correct the charge.

Hidden charges at collection. Charged me over 600 euros for a bumper scuff that I don't think was my fault. Rude, aggressive and dismissive at drop off. Deducted extra charges from my card weeks after the rental with no explanation and no permission. Claim they can't find evidence of my payment of the above charges - even though I provided them with bank statements, bank emails etc showing that I have made the payment. Instead, they saw fit to deploy a debt collection agency against me, when the customer service team have told me on the phone that their system is inadequate and they have no way of telling who has paid by the bank transfer link they supplied to me. Now no-one gets back to me when I email them - I get auto replies saying "sorry they're a bit busy" whilst the debt-collectors are busy taking out a court injunction against me. Never again.

This place is absolutely useless. It has been 5 months and still have not received my security deposit back. The inquiry process is horrendous - either you deal with a useless chat bot or you have to send a virtual inquiry, the response to which took 33 days to get to me. When someone did respond, they informed me simply that I can expect my money 30 days after the car's return... It had already been 4 months by the time I sent the inquiry. DON'T USE EUROPCAR IF YOU VALUE GETTING YOUR MONEY BACK.

I regularly use rental cars but had the worst experience with Europcar Avenue Foch. I rented the car for 24h and was told to return it to the garage on Sunday morning which I did. Left the keys in the dedicated box and the parking ticket in the car. Consequently I received a bill for 48h with Europcar claiming that there is no evidence that I brought back the car after 24h use given that the agency was closed on Sundays. I wrote several email and called, but Europcar refused to refund me for the extra day charged even though the car was in their garage. They claimed that they never found the parking ticket. I recommend to go with Sixt instead as this has never happened to me before at Sixt. Unprofessional and a reason to never go back to Europcar.