europeanmoving.co.uk Reviews 

We have not yet actually gone through the move itself, but in planning our move from Denmark to Austria about three weeks from now, Dorsaf Lassoued has been genuinely nice, helpful and competent. We had a few things to figure out on our end and move dates around and clear things up with her and she was super helpful, got everything sorted out for us and could generally be counted on to keep her word and call us back when she said she would.
If more service people were like her, our life would be a lot easier. Thank you!

This could have been a much better service if communication between internal teams was better.

Pros
1- Good competitive price
2- The truck was right size with side loading making loading easier
3- Arrived on time and delivered on time.

Cons
1- Too many people involved not knowing what has been agreed with agent
2- Driver speaks no English
3- Driver is just driver and not a packing expert (or even knows how to pack a truck). My wife had to get on truck and arrange packing.
4- Do not take payment by card. You can pay deposit by card only which in this day and age is unhelpful.

i booked a moving from palma de mallorca to bordeaux and it was a success but to much glitches , the worst being:
- the driver of the van was early for pick up because it was more convenient for him, i am the one who pays i should decide!
- the driver of the van was only speaking polish, communication was horrible
- i booked for an helper which was "forgotten" by european moving, fortunately i found someone in last seconfs
- the delivery was scheduled on wednesday and the polish driver show on monday because i suppose he drove all night and was willing to take another contact, that is not serious!
- fortunately the staff of european moving was friendly but they are careless regarding the choice of driver and the respect of time schedule
- in the end i should say you get what you pay for, low cost service for...low cost

European Moving came reccomended by a friend who did the London to Amsterdam move a year previous. They could not of been more helpful and brilliant at communicating the process step by step. They picked up our things from a storage facility on the day and time decided and dropped right to our door the next day bang on time. Communication over whats app by the driver was super efficient and easy. Everything arrived in perfect condition. They can't be beaten on price either as we had the same job priced by other companies some double and triple what EM did it for. Would recommend to anyone moving country.

Disgusting, disorganised, didn't follow COVID guidelines, I've overpaid and they won't process a refund, their management won't speak to anyone on the phone, their sales people grab money and disappear, none of the essential departments talk to each other, avoid this company like the plague (ironic in these times).

Excellent service, reasonable cost

DO NOT USE THIS COMPANY, THEY INSISTED I PAY IN ADVANCE OVER £2000 to ship my Household furniture and goods. They collect money from you and refuse to pay the Polish moving Company and now the Polish company are refusing to deliver my goods until they get paid and European moving are no longer answering the phone...THEY HAVE DISAPPEARED WITH MY HOUSEHOLD GOODS, THEY ARE NOT ANSWERING ANY CALLS AND I AM CALLING THE POLICE. SAVE YOURSELF THE STRESS AND GO SOMEWHERE ELSE.

Appalling! Please don't be seduced by the price like I was.
Initial quotes are very competitive but as you get into the detail the price quickly escalates. Unless you know the weight (not just the volume) of your load then avoid this company - they do not provide any guidance on this and you may end up paying for two loads!
The quality of the service was very poor, with detailed inventories not followed and items left behind; items poorly packed and damaged in transit; little or no communication and customer support.
This company sub-contract packing and shipping to sub-contractors - I can only assume this is the reason for the appalling service. Even the sub-contractors on our job had nothing good to say about European Moving!
Please do yourself a favour and stay well clear of this company.

I would not recommend to use this company to any of my friends or enemies. We loaded our furniture in the UK well protected and in good order. We paid for one week storage In one of their warehouse in Folkestone before delivering to our new place in France. When we received our furniture yesterday it looked like it was just thrown in into the lorry with no logic or order for uploading goods and without any protective blankets we provided. Many of our furniture was found on arrival with many scratches and breakages. The driver told us that only one person was put to load his track and that he was just throwing in our stuff without any care. I have immediately contacted the company providing photographic evidence of damages incurred and their response was very unsatisfactory denying any of these was their responsibility. I am chasing them for a response and will pursue the matter further as this is not the service I paid for. I am found with broken parts of furniture which makes it impossible for my family to use and would have to throw away. Shameful service and already discouraged some friends that are about to move houses and were intended to use their services. I will never use them again for our return trip to the UK or any other time. I wish I could post photos of how the goods were loaded in to their lorry to make you realise how this company works.

24th September 2020
I am not satisfied with your response. I have no mean of responding to you via Trustpilot however I have already provided all photos as evidence how the furniture arrived via email to the move manager on the very same day that tour lorry arrived. My furniture was loaded by myself and the driver on the day of collection from my Uk address. This was done in a very careful and efficient way. Subsequently my furniture was stored by you for one week and then reloaded by your company and then delivered to my French address. In your response you are also saying that you are glad that most of my furniture arrived safely.....that is not the case, the majority of my furniture was damaged and/or scratched. The only items that were not damaged were the clothes in the boxes. It’s been now over 2 weeks since I emailed all proof of this and many emails to my move manager and still waiting to hear from anyone from your company.

I would highly recommend European Moving. They are quick in response, fast in delivery and the pick-up for a lower price than other companies. Everything arrived in perfect condition.

Driver arrived 3 hours after the agreed pick up time window, which led me to miss my plane during the pandemic. Did not get any support or apologies from European moving. I will never use their services again.

The quote from European Moving was £1000 cheaper than the others I had and the service was excellent. Very good communication before hand, very friendly staff, flexiblity (I had to move the date twice and that was fine) and an excellent driver. I would absolutely recommend them for European moves.

European Moving have taken my 'fully refundable' deposit and are refusing to return it. While they have acknowledged on several occasions that I am due a refund, I have still received nothing (I have been waiting 10 weeks).

Don't use these people they are not trustworthy and have stolen my money.

Communication is a little difficult sometimes, depending on what languages you speak. Especially with the driver, as it seems most of the time the driver does not speak English, I had a polish driver for example, and was just lucky that he spoke some German (I am German).
That is mainly because none of the drivers are from European Moving themself, just hired from third-party companies. In itself, that's not a problem, only that everything is going through another party and that slows everything down.
Therefore I also felt not entirely comfortable/safe giving everything I own to another company I had never spoken to before or even heard of.
More upfront info and transparency about that would definitely be good!

Amazing service! Our driver Adam was so helpful, efficient and friendly. However, during lockdown I found it difficult to get in touch with my account manager and ended up having several different ones which did make me doubt the move was going to happen. On a more positive note it did happen and all went very smoothly which was down to our fabulous driver Adam. Thank you very much :-)

I had a move with them from the UK to Spain during these tough corona times.
I really appreciated their flexibility and reactivness to the changes of dates that I had to make.

Communication was good, all items arrived safe and sound after staying in storage with the company for a few weeks at my request.

Collection was within the 3 day window, delivery was within the two weeks.

Good and hassle free job. Thank you!

Although I had my doubts at first, and on the day of the move found it nearly impossible to get in contact with the office, I can honestly say the service was really good.

The van arrived at the time I was told and the loading was quick and very easy. The driver and co-driver were really nice and helpful.

They got my furniture back to Cornwall the next day, and arrived at 10.30am. As I wasn't going to be there the driver kept in contact with my daughter and the delivery ran just as smoothly.

We've used European moving to move from the UK to France. We had two vans and paid extra for assistance to unload in France up to the 4th floor.

Loading the van in the UK went ok although the second driver arrived at 14:30 while we had booked a morning slot (9 to 12).

For the delivery in France, the two drivers carried between them less than 10 boxes out of the 160 items in our inventory. One of the driver looked unfit for someone that had to help us carry boxes and furnitures. European Moving admitted: "We know that the second driver was older and he arrived tired to your delivery address for that reason he couldn't be faster like your helpers in place". We think the fact that European Moving knew that one of the drivers would not be appropriately fit for the task indicates they knew he would have difficulty fulfilling the job. Yet they did not believe us when we told them. We also had difficulty with the other driver who refused to carry more than the 2 boxes he had shifted to the 4th floor, when asked. We contacted European Moving but could not get hold of our account holder on the day so contacted someone else from European Moving in the UK. Upon his advice, we sent pictures of the second driver sitting in his van. We were then told that they could not consider the pictures since they could not be sure when they had been taken. The drivers spoke no English and depsite the fact that we were told that someone from European Moving speaking Polish would call, we never received that call.

When we complained and asked for a refund, European Moving wrongly claimed that the drivers had done all the unloading to the ground floor which is why they did not help with carrying boxes and furniture to the 4th floor. This is untrue. We all helped unloading things from the van but European Moving chose not to believe us,

I also have to say that it took several emails and phone calls over a two week period for our account holder to get abck to us and decline to refund for the extra service (help from the drivers to carry boxes to the 4th floor) we paid for but did not receive.

Overall, very disappointed customer :
- late driver
- unfit driver
- did not receive extra service we paid for
- impossibility to get hold of our account rep when we had problems

Basically, once you've paid, they dont seem to care anymore...

European moving use third part movers and i suspect have no vans of their own. My collect was due with in a three day window, Monday to Wednesday with minimum 24 hour notice to be given. The driver and van arrived on the Saturday prior with no notice being given. Tried to contact European moving by phone and e-mail no response.
Van loaded as fortunately most boxes packed, driver was very good. Delivery made and offloaded.
European Moving did contact me on the Monday after my e-mail on Saturday and the coordinator was as confused as i was.
Received an apology via an e-mail explaining carrier got the dates wrong. My contract is with European moving, so they got it wrong, they are suppose to organise and keep people informed that is what they get paid for. Bad communication.

We contacted a number of removal companies for quotes and European Moving came in the least expensive by far! Especially as we wanted a Luton van (and man) to ourselves, that would drive straight from our 3-bed house in Sheffield (UK) to Uddevalla (Sweden). All other companies could only offer us part-loads that would take 3-4 weeks and cost MORE than our own dedicated and direct van and man from European Moving. Our contact at European Moving was Fatima. She was based in Spain, which made it a little tricky when I tried to call her once and could only get through to someone who didn't speak English, but it didn't matter as she was always responding to my emails in a timely manner. She was also very patient with all my questions and was always very helpful.

The only restriction with our booking was that it had to be max 20 cubic meters or 1,000 kilos. This volume / weight was fine for us, as we weren't bringing any furniture. We weighed each box, as we packed it, and added a column to the European Moving excel inventory spreadsheet to log the weight, which was handy. It turns out we reached capacity a little earlier than expected, 999kg to be precise, so we had to leave some kitchen bowls, oven dishes, pestle & mortar etc. But apart from that, for a family of 2 adults and a toddler, who had lived in a small 3-bed house for 8 years - the space / weight capacity felt adequate. In total we had 62 cardboard boxes of various sizes + 11 loose items such as 3 guitars, 1 large keyboard, 1 pram, 1 child carseat and so on.

The van turned up at 12pm on the Monday when we had been allocated the morning slot, meaning it could've turned up any time between 9am and 12pm. The driver was Polish with very little spoken English, but he was helpful and professional. He also kindly wore a face mask, as we had asked for this, as did we. It took my husband, his friend and the driver (3 relatively big men) about 45 mins - 1 hour to fill the van. Although there was plenty of space left in the van, but obviously we weren't allowed to utilise the space, as we had already reached our weight capacity.

We then cleaned the house and flew to Sweden the next day, on the Tuesday. On Wednesday morning, at 10am Swedish time - the van turned up. Again, our driver was really helpful with the unloading of all our belongings. It was all done in half an hour and off he went to the next customer.

We checked our boxes for any damage right away and we opened our special items such as guitar cases, the keyboard case etc, and everything had arrived in a good condition.

We couldn't be happier with the service we received from European Moving!!! Especially as they were so affordable in comparison to many other companies. Even when we had paid the insurance for all our stuff on top, it still came in very competitive in comparison. For the insurance we went with Letton Percival - also a really great company where we had excellent service from Ian Harrison. I did this very last minute, so I would highly recommend booking the insurance with at least 3-5 days to go. I stupidly did it the same day as the van was departing, but Ian still managed to sort it just in time.

Thank you, Fatima and European Moving for helping us with our big move during these difficult pandemic times. I'm so happy we chose you!