Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
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Review summary
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Reviews shaping this summary
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... See more
Company replied
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
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I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
840 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful with everything I needed…
Very helpful with everything I needed to know
October 12, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Suzanne! We’re glad to hear our team members were able to help with everything you needed to know. We look forward to your next visit!
Helpful staff and they were very…
Helpful staff and they were very friendly
October 10, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Pam! We’re delighted to hear our team were friendly and helpful during your visit. We look forward to your next visit!
Excellent service
Excellent service, sale staff were great , helpful and not pushy.
September 3, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Suzanne! We’re so pleased to hear you received excellent service and that our team members were helpful and approachable. We look forward to your next visit!
Sutton, Surrey - Excellent Customer Service
Sutton, Surrey Shop - as a first time customer, I visited my home store today and was immediately put at ease by the greeting of both the lovely gentleman. not only were they thoroughly knowledgeable about each product, they do not try to sell me the most expensive item and guided me through the process of vaping and what product would be best to start with.
October 1, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Rebecca! We’re delighted to hear your first visit to our Sutton, Surrey store was such a positive experience. It’s wonderful that our team members were able to put you at ease, share their product knowledge, and guide you to the best vaping option without pressure. We look forward to welcoming you back and to your next order!
Ryan's your man
I went in as a smoker wanting to make the transition to vaping. Ryan was so helpful & recommended the vape he thought I should start with,not trying to over sell me anything over the top in price.He explained everything in such detail & made the whole experience stress free.
September 29, 2025
Unprompted review
Reply from Evapo
Thank you for sharing your experience Becky! We’re so pleased to hear that Ryan was able to support you in making the transition to vaping, offering helpful advice without any pressure. It’s great to know he made the process clear and stress-free for you. We’ll be sure to pass on your kind words and we look forward to your next visit.
EVAPO HAS GOT A VAST SELECTION OF…
EVAPO HAS GOT A VAST SELECTION OF VAPES IN THE SHOP AND THE STAFF WAS VERY HELPFUL ALSO GAVE ME A LOYALTY CARD 👌 WHICH I THOUGHT WAS A VERY GOOD IDEA, I WILL ALWAYS GO BACK TO Evapo
September 29, 2025
Unprompted review
Reply from Evapo
Thank you for your fantastic feedback! We're delighted to hear you’re happy with the wide selection in-store and that our team member was able to assist you. It’s great to know you’re making the most of our club card too . We look forward to welcoming you back to Evapo again soon!
Reply from Evapo
Thank you for your kind words Lee! We’re so pleased to hear you’ve found our team to be lovely and kind. We look forward to your next visit.
Lovely friendly shop with great staff
Lots of vapes to choose from. Friendly and attentive staff every time I go to the Bristol store. Especially Tianna, always pleasant & nothing is ever to much! She has lots of knowledge on the products she sells and helps me when I visit the store.
Absolute Credit to your company!!
August 30, 2025
Unprompted review
Reply from Evapo
Thank you so much for your lovely review Missy! We’re delighted to hear you’ve had such positive experiences at our Bristol store. It’s great to know our colleagues are always friendly, attentive, and able to share their product knowledge to help you find the right vape. We’ll be sure to pass on your kind words to Tianna and the team – feedback like this means a lot! We look forward to your next visit.
Really pleased with the value for money…
Really pleased with the value for money and friendly service
September 25, 2025
Unprompted review
Reply from Evapo
Thank you for your kind feedback Iwanna! We’re so pleased to hear you’re happy with the value for money and the friendly service. We really appreciate your support and look forward to seeing you again soon.
Make sure you ask for Neo
I went into the High Wycombe store to buy some vape products for my partner at the beginning of September. I met Neo (sorry if I’ve spelt it wrong) and he was very friendly and helpful
Today (23rd September) I went and he recognised me from my first visit which was very nice. I told him what I needed and then was speaking to my partner on the phone to check what he wanted
Again a really nice visit with lots of help and support from Neo. He even suggested getting my partner to come in so they could have a chat and he could suggest suitable products for him.
September 23, 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Neo made such a positive impression and was able to give you the support and advice you needed. We’ll be sure to pass along your lovely feedback to him. He’ll really appreciate it.
We look forward to welcoming you and your partner back again soon!
Good choice of ecigs,and…
Good choice of ecigs,and accesories,Ryan and Michelle,friendly,and knowledgable,reasonable prices.
September 15, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Michael! We’re so pleased to hear that Ryan and Michelle were friendly and knowledgeable, and that you’re happy with our range of e-cigs, accessories, and prices. We look forward to your next visit.
Karl & Evapo
Karl, who works in customer support, is knowledgeable and quick to obtain the necessary information. The products are great, too. Highly recommend Evapo for its high-quality products and 5-star customer service.
September 15, 2025
Unprompted review
Reply from Evapo
Thank you for your fantastic feedback Paaras! We’re delighted to hear that Karl in our customer support team was so knowledgeable and helpful, and that you’re happy with our products and service. We truly appreciate your recommendation and look forward to your next order.
10/10 experience
Member of staff was very helpful. Lots of choice available to. Easy location to find & park
September 6, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Nicola! We’re so pleased to hear you found our team members helpful, enjoyed the wide choice available, and found the location easy to access. We look forward to your next visit.
Went into the Redditch branch today and…
Went into the Redditch branch today and the lady serving was a credit to the store. Friendly and helpful.
September 9, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Joss! We’re delighted to hear that the team member at our Redditch branch was friendly, helpful, and such a credit to the store. We look forward to your next visit.
Friendly staff polite.
September 5, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Victor! We’re glad to hear you found our staff friendly and polite. We look forward to your next visit and your next visit.
The lady who help me with choosing a…
The lady who help me with choosing a new vapor would like two say a fantastic service 👏 👌 😀
September 6, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Wayne! We’re delighted to hear that you received fantastic service while choosing your new vape. We look forward to your next visit and your next visit.
Not knowing much about vapes
Not knowing much about vapes, I was at the mercy of the staff. The young lady that served me was patient, knowledgeable, very polite and informative. Will definitely make the Redhill shop my go to place for vape related items.
September 6, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Martin! We’re so pleased to hear that our Redhill team member was patient, knowledgeable, and helpful during your visit. We’re delighted you’ll be making our Redhill shop your go-to place. We look forward to your next visit.
The guy in Shrewsbury store is really…
The guy in Shrewsbury store is really nice and very helpful
September 6, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Cinderella! We’re delighted to hear that the team member in our Shrewsbury store was so nice and helpful. We look forward to your next visit and your next visit.
Excellent customer service,
Excellent customer service,
Very understanding and helpful especially as I am deaf
September 5, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Tracey! We’re so pleased to hear that our team provided excellent service and were understanding and helpful. We look forward to your next visit.
Very helpful and jolly people
Very helpful and jolly people. Explained everything and very happy with product
September 5, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Sharon! We’re delighted to hear our team were helpful and cheerful, and that you’re happy with your product. We look forward to your next visit.
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