Product very disappointing. Plasticky and nasty. Not in the least bit lifelike when you get within a metre of it.
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I can't speak for other peoples experiences with this company, I think it depends on the quality you go for but my first order arrived quickly, well boxed; I chose one of the hand built Ficus trees... See more
Over the last six months I have bought several plants from Evergreen Direct they have been and still are perfect. They have been in a very windy position on a balcony even drenched with pouring rain... See more
Excellent customer service & product spot on😊👍 Georgina was so VERY helpful. She knew exactly what I wanted. She checked it was in stock and got straight back to me. My purchase was shipped promptl... See more
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Company details
Written by the company
Evergreen Direct offer a range of high quality, realistic artificial plants, trees, foliage and topiary. Our products are excellent for both indoor and outdoor use. Improve your home, garden and office decor with high quality, long lasting, maintenance free greenery. Browse our full range of artificial plants and buy online today! FREE delivery on orders over £200.
Contact info
Pickering, YO18 7JA, Malton, United Kingdom
- evergreendirect.co.uk
3.5
Average
51 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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Product very disappointing
Product very disappointing. Plasticky and nasty. Not in the least bit lifelike when you get within a metre of it.
April 14, 2026
Unprompted review
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Highly recommend
Really pleased with the quality of products we ordered, very realistic and high quality. Customer services helped out very quickly with a small delivery issue which got resolved the next day. Will look to purchase from them again in the future.
February 20, 2026
Unprompted review
Great products and excellent service .
Ordered x2 upright buxus 1.2 m shrub .
Got 10% off , good value . Got delivered the very next day .
Quality very good and delivery so quick . Looked realistic and like the pictures.
Very pleased with the whole experience .
I think some reviewers are so unrealistic . At the end of the day these products are plastic , uv resistant and it comes with a 2 year guarantee but after some years in the sun and wind I would expect to see some signs of wear and tear . It’s to be expected !
Couldn’t fault this company .
February 4, 2026
Unprompted review
What’s happening with RoundUp in…
What’s happening with RoundUp in Ireland? Heard you are still supplying glyphosate without a license????
October 29, 2025
Unprompted review
Reply from Evergreen Direct
Hi Mark, I think you may have issued this review to the wrong company. We are Evergreen Direct, and we are an artificial planting supplier. We do not operate in Ireland, and we do not sell any chemicals. I would really appreciate it if you could kindly redirect this review to the correct Evergreen in Ireland. If you would like any help locating the correct Evergreen company, feel free to contact us at enquiries@evergreendirect.co.uk. Thank you.
Incredible customer service from Sam
Incredible customer service from Sam, could not have been more helpful and pro-active, I deal with a lot of businesses that could benefit from 'Sam Level' of customer service !
September 17, 2025
Unprompted review
Reply from Evergreen Direct
Thank you so much for your lovely review. We’re delighted to hear that Sam made such a positive impression and provided the level of service we always strive for. Your kind words will mean a lot to her and to the whole team here at Evergreen Direct. We really appreciate you taking the time to share your experience!
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Shocking Service
Shocking Service
Purchased a $1,500 tree 2 months ago and still no sign of my tree. I e tried calling and emailing multiple times and keep getting told they will sort it but nothing happens. Such a disappointment.
August 16, 2025
Unprompted review
Reply from Evergreen Direct
This is a fake review. We are not American, so sell nothing in dollars, and we do not have any trees that are as expensive as $1500 or pounds for that matter!
Superfast delivery
Superfast delivery, and quality product. Thanks v much
July 3, 2025
Unprompted review
Lovey and realistic product
Delivery was pretty quick despite being made to order. The product itself is very realistic, but expect to move the leaves around after transition to get that real effect. Overall really happy and will definitely order some more for inside and out.
May 30, 2025
Unprompted review
No reply to product information questions
I contacted this company three times by e-mail in March and April with product questions. No response to all three. Looking at other companies now.
March 28, 2025
Unprompted review
Reply from Evergreen Direct
Hi Paul, We always come back to any enquiries within 24 hours. I wonder if you have the correct email address for us, as I have just checked any outstanding enquiries and there is nothing under your name. Our email address is enquiries@evergreendirect.co.uk, alternatively we have a friendly team on the phone if you would prefer to call us on 01751417776
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Absolutely brilliant
Absolutely brilliant. They are just as good as the real thing. Thrilled to bits. Thank you.
March 7, 2025
Unprompted review
Reply from Evergreen Direct
Thank you so much for your wonderful review! We're thrilled to hear that you had such a brilliant experience with us. Thank you for choosing us, and we hope to see you again the next time you need some artificial greenery.
The products from Evergreen Direct are…
The products from Evergreen Direct are decent overall, and the customer service, especially from Georgina, was helpful and efficient. Delivery was prompt and items were well-packaged. While the quality of the artificial plants is good, there’s room for improvement in some areas to truly stand out. A satisfactory experience, but not without a few minor reservations.
December 19, 2024
Unprompted review
Reply from Evergreen Direct
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our customer service efficient and Georgina helpful—she'll be delighted to receive your kind words!
It's great to know that your items arrived promptly and were well-packaged. At Evergreen Direct, we pride ourselves on offering a wide variety of artificial plants to suit all spaces and budgets. We do have an economy range ideal for settings where the plants won't be closely inspected. We also have a premium range that features the highest quality, detailed plants that truly look and feel real too.
We appreciate your feedback on the quality of our plants as we continuously strive to improve and cater to all our customers’ needs. Next time you order, please feel free to give us a call, and we can guide you to these higher quality options if that's what you're looking for. If you would like to exchange the plants you have for these we can arrange this too.
Thank you once again for choosing Evergreen Direct. We look forward to serving you again and hope to impress you even more in the future!
Excellent customer service & product…
Excellent customer service & product spot on😊👍
Georgina was so VERY helpful. She knew exactly what I wanted. She checked it was in stock and got straight back to me. My purchase was shipped promptly & really well transported on a sturdy pallette. I recommend Evergreen Direct for all your artificial plant & foliage purchases👏👏👏
July 25, 2024
Unprompted review
Reply from Evergreen Direct
Thank you so much for this wonderful review and for the high praise! We're absolutely delighted to hear about your positive experience with Georgina and our service. We always aim to provide efficient and friendly support, and it's fantastic to know that everything from the stock check to the delivery met your expectations.
Your recommendation means the world to us, and we're thrilled that you're satisfied with your purchase. We look forward to helping you with all your future artificial plant and foliage needs!
Excellent customer service
I highly recommend all of the products I have received from Evergreen. Thank you Georgina and everyone at Evergreen for your excellent customer service.
July 11, 2024
Unprompted review
Reply from Evergreen Direct
Thank you so much for your kind words and recommendation! We are thrilled to hear that you are satisfied with our products and customer service. Georgina and the entire Evergreen team truly appreciate your support. We look forward to serving you again soon!
Warm regards,
The Evergreen Team
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Spiral trees look so real. Stunning
Beautiful spiral trees for outside the front door. Carefully packed and fast delivery. Fantastic quality compared to others l have seen in garden centres. I will definitely use and recommend this company again.
June 9, 2024
Unprompted review
Reply from Evergreen Direct
Thank you for your wonderful review! We're delighted to hear that you are pleased with the spiral trees and that they arrived safely and promptly. It's great to know that you find our quality superior to others. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Evergreen Team
EvergreenDirect excellent company & product
Our purchase from EvergreenDirect surpassed expectations as the rosebud evergreen wallscreen is very real looking. The company were a pleasure to deal with and APC delivery updates welcome, the package arrived at the expected time. Recommend the company and will purchase again :)
May 9, 2024
Unprompted review
Reply from Evergreen Direct
Thank you for your fantastic feedback! We're thrilled that the rosebud wall exceeded your expectations and that you had a positive experience with our team. It's great to know the delivery updates were helpful and the package arrived on time. We appreciate your recommendation and look forward to your next purchase!
Best regards,
The Evergreen Team
Artificial Forest Fern window box
Ordered one Artificial Forest Fern window box.
Was so delighted with my purchase that I ordered a further 2 for my balcony.
Quality is second to none, they look so realistic.
I’m absolutely delighted with my new secret garden!
I would certainly recommend them to others.
May 17, 2024
Unprompted review
Reply from Evergreen Direct
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Artificial Forest Fern window boxes and that they have complimented your new secret garden so well. Your kind words about the quality and realism mean a lot to us. We truly appreciate your recommendation and your continued support. Enjoy your beautiful space!
So real looking
Quality as always the palm tree I purchased is so impressive people think it's real every little detail resembles a palm.
April 8, 2024
Unprompted review
Reply from Evergreen Direct
Thank you so much for your glowing review! We're thrilled to hear that the palm tree you purchased exceeded your expectations.It's wonderful to know that it has left such a lasting impression on you and others. We appreciate your support and hope you continue to enjoy your lifelike palm tree for years to come!
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Impressive Product
Have been thinking about an artificial hedge for some time and decided on the Aline Garden Green Wall. Easy ordering and efficient delivery. Fairly easy to put up and secure. Has been used to cover a dull fence. The end result certainly has the WOW factor. Very pleased.
January 12, 2024
Unprompted review
Reply from Evergreen Direct
Thank you ever so much for taking the time to write such a lovely review. We really appreciate your feedback on the product and service. Delighted to hear you are happy with your green wall now installed, and it has the wow factor you were looking for.
Reply from Evergreen Direct
Hi Gillian, Many thanks for taking the time out to review Evergreen. We are thrilled to hear you are so happy with the Ivy you purchased from us. Thanks again for your order with us.
Good value for money!
Firstly their website is easy to navigate and place an order. Secondly I received my order with two days time, and finally I like their products, very realistic and last longer. I have been ordering for the past few years with this company and I predominantly purchase outdoor plants, and I have been very happy so far.
October 5, 2023
Unprompted review
Reply from Evergreen Direct
Good Afternoon. We really appreciate you taking the time to leave us a review and let us know what you have found particularly positive about your experience with Evergreen. We are delighted to hear you keep returning to us for your outdoor artificial plants. We will always do our best to keep up the prompt service and quality products for you. Thanks once again for your order with us.
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