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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often describing items as well-made and durable, with prints that match expectations. The customer service receives praise from several people for being quick, helpful, and effective in resolving issues, making the overall process smooth. However, some people were dissatisfied with various aspects. A number of customers reported issues with order fulfillment, including significant delays, unreceived items, and a lack of communication regarding dispatch. There are also concerns about product quality, with some reviewers mentioning receiving items that differed from descriptions, had poor print quality, or showed signs of wear after washing. Additionally, some customers experienced frustration with customer service, citing ignored emails and unaddressed questions, leading to unresolved issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many consumers praise the high quality of prints and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of prints and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick response times and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the fast and... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the customer service team... See more

Based on these reviews

Rated 3 out of 5 stars

Received 3 different shirts, one of which was supposed to be a different type of shirt according to the listing (classic versus essentials) and all 3 were Gildan heavy cotton shirts with one shirt i... See more

Company replied

Rated 3 out of 5 stars

Ordered this t-shirt on everpress from lostinspace-redux. The color I ordered is 'dark orange', but the color I received looks totally different than the color on the website. Pretty disappointing,... See more

Company replied

Rated 3 out of 5 stars

Update: I ordered a T-shirt in July and once the campaign ended I had no response for months after. It was a hassle to contact and get a reply from them. However they recentl... See more

Company replied

Rated 4 out of 5 stars

I had a really good experience ordering through Everpress. The garment I received was great quality, it looks and feels just as I’d hoped. I was also really impressed with their customer service. They... See more

Company replied


Company details

  1. Printed Clothing Store

Written by the company

Supporting grassroots creators & reducing waste in fashion through made-to-order apparel campaigns.


Contact info

3.2

Average

TrustScore 3 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

After experiencing an issue with my order, the Everpress team reached out very quickly and handled everything with great professionalism. They truly listened, took my feedback seriously, and offered a great and genuinely helpful solution. I’m really impressed by how much they care about their customers and make sure every situation is handled properly. Issues can happen, but what really matters is how a brand responds and Everpress did it perfectly.
Thank you again for your kindness and efficiency!

October 22, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thank you so much for the great feedback, and we're so glad we could resolve this for you! Hope to see you again soon!

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Rated 5 out of 5 stars

Fantastic customer service

Item received today which I was really happy with. The quality of the t-shirt and print were fantastic. I feel you can judge a company on the basis of its customer service and when things go wrong how quickly they resolve it and I have to say 10/10 for fantastic and very quick customer service response. I would definitely order again.

October 17, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thanks Lisa, we're so happy to hear that. Hopefully see you again soon!

Rated 1 out of 5 stars

My order ho should arrive 2 months ago…

My order ho should arrive 2 months ago , still haven't received it.
After sending several emails they replied the last one telling me they will sort this out......still after 1 more month nothing done and order never received.

August 1, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Alex,

Sorry to hear this, I've had a look through the tickets and can see we have come back on this but I'll follow up again.

Thanks
Everpress

Rated 5 out of 5 stars

Great design & quick delivery

Really loved the design from one of my favourite creators, and the T-shirt looks great! Super happy with how it turned out, would definitely recommend Everpress!

October 1, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thanks Zoe!

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, affordable, quick delivery and good quality. Customer service were quick to respond and resolve some changes to my order too. Highly recommended

October 1, 2025
Unprompted review
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Reply from Everpress

Thanks Chris!

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Rated 4 out of 5 stars

I love my Everpress order

I love my Everpress order, the product is great quality and feels really well made. What I especially like is their zero waste model, it’s such a smart and sustainable way of producing clothing. It’s nice to know I’m supporting both independent creators and a business that cares about reducing waste.

September 19, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thanks Sarah!

Rated 1 out of 5 stars

*Absolutely* shocked at the service

*Absolutely* shocked at the service I have received from this company, ordered a T Shirt on 8th August, waited and waited, eventually I emailed wondering where my order was, they replied four days later telling me that I was in the system, the campaign had ended successfully and my order was due for delivery the following week.. Here we are, heading towards the end of September and I’m still waiting, no reply to my last three emails and £32 poorer. This is a shoddy way to treat your customers and from previous reviews, looks like this is the norm and not an exception. Do better.
Joe Alessi

*Update 18/09/2025
I finally received a reply from the general manager of Everpress expressing his regret at the service I received, apologising and explaining what had happened. He provided me with the Royal Mail tracking number for my order, however upon entering the number on the Royal Mail app, it said my order was at Heathrow distribution centre and was about to leave the UK. Odd, as my delivery address is in Liverpool.. I emailed the general manager explaining this, as yet I’ve not had a reply.

September 17, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Joe,

Thanks for your feedback. I’ve checked on your order and can confirm it’s now on its way, I’ve shared the tracking with you by email so you can follow its progress.

We really appreciate your patience and will make sure you’re kept updated.

Rated 4 out of 5 stars

I had a really good experience ordering…

I had a really good experience ordering through Everpress. The garment I received was great quality, it looks and feels just as I’d hoped. I was also really impressed with their customer service. They were quick to respond, helpful, and made the whole process smooth and straightforward. I’d happily recommend Everpress and will definitely order again in the future.

September 13, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thanks Matt!

Rated 1 out of 5 stars

Avoid at all costs - shocking service

placed my order 24th July for 2 x T-Shirts. 1st delivery T-Shirt was never completed and 'went missing'. 2nd delivery T-Shirt has yet to be completed when the original delivery date was 4th Aug. Its now 12th Sept and no update received from Everpress on where my order is!!! Absolutely shocking service. Avoid at all costs

September 12, 2025
Unprompted review
Everpress logo

Reply from Everpress

Sorry to hear this, Brian. I’ve just sent you a direct message so we can sort this out quickly. Thanks!

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Rated 1 out of 5 stars

Orders & Payment not recieved.

I ran a succesful campaign and it finished on August 26th. I was notified it had gone to print and customers would recieve their orders with 5-7 days. We are now well past the delivery date, and now i have customers who purchased the tees getting in touch with me complaining about not recieving their products from everpress.
I have raised three customer support requests with the everpress team in the past few weeks and i havent heard anything back. Terrible customer service, leaving a bad reputation for my own and everpresses the brand. Additionally i have not yet been paid the funds from the tee campaign. I know Everpress have recently gone into administration and have been taken over, but surley there should have been some customer care in the transition?

September 10, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thanks for sharing this and I’m really sorry for the frustration caused. I completely understand how important it is for you and your customers to have a smooth experience. I’ve reached out to you directly to provide more details so I can investigate this further and clear any outstanding payments if there are any. We've been working through a number of transitions after the recent change in ownership, but supporting our creators and their communities is absolutely central, so I want to make sure we get this right for you. Thanks.

Rated 1 out of 5 stars

SCAM COMPANY! Do not place order! 2 months and still no item, no replies to emails & no way to call them!

Ordered a poster on 8th July as a gift, which was supposed to go to print on 28th July. We got an email on 15th August to say it was going to print, but have yet to receive the item (it's now over 2 months since we placed our order).

We have sent multiple emails, and only received one reply to say they were having company problems that were now resolved, but still no date of when we will receive our item. Have sent further emails asking for a refund, as well as tried to call - to receive an automated message saying “No support agents are available to take your call”.

Scam company - will take your money and run! Do NOT buy from them!!

Edit: they also tried to flag my review “for containing defamatory content” - so they are trying to remove reviews which aren’t positive. Trustpilot thankfully didn’t agree and put my review back online.

September 10, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Carly, I’m really sorry to hear about your experience, I completely understand how frustrating this must have been. I’ve reached out to you directly so we can confirm everything is sorted and make sure you’re taken care of. Supporting our customers is really important to us, and I want to reassure you that we’re here to put this right.

Rated 2 out of 5 stars

Quality lacking

Quality lacking, especially considering the £25+ price tag on shirts. I ordered two shirts at the end of July (spent £55) and have yet to receive one of them despite the campaigns ending within a few days of each other. The T-shirt that has arrived was very disappointing. The design (thanks to the artist!) was as expected, but the shirt itself is very thin and not reflective of the quality I expected for the price I paid in my opinion.

For my second order I've had no dispatch info despite the campaign ending at the end of August and the shirt having gone to print quickly afterwards apparently...

I don't think I'd order from Everpress again, nor would I recommend to others. Such a shame as their campaigns were recommended to me by a friend.

September 2, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Tio, thank you for taking the time to share your feedback, I’m really sorry to hear about both the delay and that the T-shirt you received didn’t meet your expectations. That’s not the experience we want for our customers. I’ve reached out to you directly so we can look into your order and make sure everything is resolved for you. We really value your feedback as it helps us improve both our products and service.

Rated 5 out of 5 stars

Hugely impressed with Everpress

⭐️⭐️⭐️⭐️⭐️
Great experience with Everpress – the product was really well priced and arrived really quickly. Couldn’t be happier, highly recommend!

August 31, 2025
Unprompted review
Everpress logo

Reply from Everpress

Thanks Jordan :)

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Rated 1 out of 5 stars

Ordered nearly 6 weeks ago

Ordered nearly 6 weeks ago, shirts were advised they were dispatched and were never sent. We travelled to London from Australia to shoot these shirts, we even went to the head office to find out it has now been vacated with no updated details! Customer service replied to one of our emails and have ignored the last 5-6 emails. Do not use!

August 26, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Alessia,

We’re really sorry to read this, we can only imagine how frustrating this has been, especially given the effort you’ve gone to. This isn’t the experience we want for our customers.

I’ve looked into your order and followed up with you directly by email to resolve this, please check your inbox for the details.

Thank you for your patience, we’ll do everything we can to make this right.

Rated 1 out of 5 stars

CAN I HAVE MY REFUND PLEASE?

Writing yet ANOTHER review to try and get the attention of the company. I sent my delivery back approx 2 weeks ago. I paid for 1st class, which wasn’t cheap so it’s hard to believe they haven’t got it yet. I’ve recently sent a message asking about my refund and I was met with an email asking me how I’d rate their help service when they haven’t even replied to me!! I would like my money back ASAP. I can provide my order details!

August 28, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Olivia,

Thanks for reaching out and I can assure you we haven't been ignoring you. Unfortunately we have no proof of receipt on the return you are referring to. I have however come back to you directly with a resolution.

Many thanks

Rated 1 out of 5 stars

Tshirt never arrived…

Ordered a tshirt and all seemed to be going well until a month and a half later it still had not arrived. Emailed the company and it took them over a week to reply (2-4 days was the estimated wait time with more being needed in certain cases but a simple “we’re working on it and are sorry your order didn’t arrive” would’ve let me know they had seen it) finally after a second email to them I got a reply offering to reprint or refund. I agreed to a reprint because I like the design I’d ordered though never will order from them again especially given they’re supposedly good quality more expensive tshirts. After reading these reviews I just wish I’d asked for the refund.

August 28, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi there,

Sorry it took us longer than we'd like to get back to you, we are working on improving that.

I can confirm that a reprint has been arranged for you, and we’ll make sure it’s prioritised so it reaches you as quickly as possible. While I know this hasn’t been the experience you expected, I hope the new shirt shows the quality we stand by and makes up for the delay.

Thank you for your patience and for sharing your honest feedback, it helps us improve both our service and communication going forward.

Best regards,
Everpress

Rated 1 out of 5 stars

Disappointing Quality – Not Worth the Price

EDIT - 1 MONTH LATER: I provided my campaign details as requestet and contacted them directly. Two months later, I still haven't received a reply. Now I am also disappointed by the service.

ORIGINAL:
I started a campaign with this T-shirt manufacturer. Naturally, it was a bit more expensive than doing it the traditional way, but that was fine—I knew what I was getting into. What I did not know, however, was that the quality of the T-shirts would be so disappointing.
Many people who bought the shirts reached out to me afterwards, telling me that yellow stains appeared on the fabric after washing. Unfortunately, I have noticed the same issue on my own shirts as well. On top of that, the fabric feels thin and the print is not very strong or vibrant.
Conclusion: Overall, I cannot recommend this manufacturer. The quality simply does not match the price.

September 27, 2024
Unprompted review
Everpress logo

Reply from Everpress

Hi Jonathan,

II’m really sorry to hear about your experience, and I completely understand how disappointing it must be to receive this feedback from your community. That’s not the outcome we want for any of our creators.

All of our garments are sourced to meet strict ethical and environmental standards, and they’re fully accredited through vetted suppliers. We also offer an array of different garment options across varying weights and finishes, which gives creators more flexibility on pricing and the type of product they want to offer their audience.

The issue you’ve described with yellow staining after washing is not something we’d expect, or has been fed back. Please can you provide your campaign details so I can look into this.

Thank you for sharing your concerns, your feedback is really important to us, and we’ll make sure this is addressed properly if there is an issue.

Best regards,
Everpress

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Rated 1 out of 5 stars

Disappointed

I ordered from a campaign that ended on 7th of August and shipped at 15th of August, chose tracked shipping that was an extra 10 euros just to be safe, and I have yet to receive any email regarding my orders whereabouts, even though I was supposed to receive my orders tracking code.
I have sent an email to customer support and never received an answer, I'm starting to think that I wasted 45 euros, and by reading other reviews here it seems that I am not the first one with a problem like that.
I understand the case of having shipping delays but it would be greatly appreciated if I could get an update on my order.

August 22, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Kalliopi,

I’m sorry for the frustration caused and for the lack of updates on your order. I’ve gone back to you privately with an update.

Thanks

Rated 1 out of 5 stars

Never received my order

I am very disappointed with my experience. I ordered a T-shirt which never arrived. The seller told me it was returned and re-shipped, but the second shipment also never arrived. The communication with customer support was frustrating – my emails were ignored, and they did not address the questions I asked. After all this time, I still have no product and no clear resolution. I will not be ordering again.

March 18, 2025
Unprompted review
Everpress logo

Reply from Everpress

Hi Manuel,

I’m really sorry for the disappointment this has caused. I’ve looked into your order and can see the original delivery issue was due to a problem with the address. The item was re-sent in July, and as we hadn’t heard back from you since then, we assumed it had reached you successfully.

I’ve just followed up with you over email so we can get this resolved as quickly as possible, whether that’s arranging another replacement or processing a refund if you’d prefer.

Again, I apologise for the frustration you’ve had with this, and I’ll make sure it’s sorted properly from here.

Best regards,
Everpress

Rated 2 out of 5 stars

Scammy practices

I'm a seller on Everpress and they stopped paying out on February. One month ago their support team said they will contact the finance dep. but never got back. Now they are ignoring my emails. (Ticket #157887)

Also, they sell tees for 30e and pay out creators like 2eur per shirt, so not sure if I'd recommend them to any creator.

August 12, 2025
Unprompted review
Everpress logo

Reply from Everpress

HI there,

I’m really sorry to hear how frustrating this has been, I completely understand your concern. Please be assured that we are not ignoring your messages, and I apologise you haven’t had a proper update since your last contact with our team.

The reason for the delay in your payout is that we’ve been missing some of the required payment information needed to complete the transfer. Now this has been provided in full, we’ll be able to process your payout without further delay I’ll follow up directly to make sure you have everything you need to complete this.

On the payout structure, creators set their own RRP, and this directly contributes to the payout per item. As a guide, we generally target around a 20% creator payout, while Everpress covers VAT, production, shipping, and all other costs involved in fulfilling the order.

Again, I apologise for the delay and lack of clear communication, this isn’t the experience we want for our creators, and I’ll make sure your case is resolved quickly from here.

Best regards,
Everpress

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