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Evlo Reviews 11,593

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, often highlighting their ability to explain complex financial matters clearly and make the process stress-free. The service is frequently described as efficient, friendly, and swift, with many appreciating the personalized approach and quick loan approvals. Reviewers also commend the excellent customer service, noting the attentive and supportive nature of the team from start to finish. However, some people were dissatisfied with aspects of the customer service, citing instances of rude, dismissive, or unprofessional interactions, and a lack of clear communication regarding loan applications.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff's professionalism, friendliness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are friendly, helpful,... See more

User experience

Customers had positive experiences with user experience, finding the process easy, efficient, and stress-free... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising the fast payment process, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Evlo Leicester branch were amazing in both their knowledge and professionalism. They have sorted out my credit position in one move which came from their expertise and experience giving me the solutio... See more

Rated 5 out of 5 stars

I experience is based on your Customer Services, quick and good explanations on each loan steps. EVLO is great on helping people and the community. ELVO have helping my during my difficult time.... See more

Rated 5 out of 5 stars

My experience was surprisingly efficient, friendly, and swift. The customer service, and the great effort to go into detail about the loan and, credit report was extremely useful. Trey at the... See more

Rated 5 out of 5 stars

Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more


Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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Rated 5 out of 5 stars

It was very good indeed the staff that…

It was very good indeed the staff that served me was very accommodating and very understanding with my frustration with this loan application. Though it took a while to finalise this loan application I will say that it was worth it in the end!, this was the Enfield branch that eventually dealt with my application. So over all this company and the Enfield branch that dealt with my application did with the type service I would expect from any business it was done with face to face rather than AI or online interaction old school style this is rare type of service and I didn't think it still existed but this company/ Enfield branch done that for me. I would defo recommend them to anyone who truly want the customers well being truly!!!.

April 30, 2026
Rated 5 out of 5 stars

I would like to thank Evlo for helping…

I would like to thank Evlo for helping me out of a stressful time in my life ,BIG thanks to Daniel for getting my loan started and for Gary who talked me through all the details in a very professional way , thanks to Evlo I can get on and enjoy the rest of my life .

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience

The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout the loan application. The staff at the Newcastle branch are amazing welcoming, respectful and very professional.
Customer Sevice and the team are second to none. 10 out 10
Paul thank you for your help, guidance and professional advice. Again 10 of 10.
Highly recommend!

April 29, 2026
Rated 5 out of 5 stars

The service was good the staffs were…

The service was good the staffs were nice and Karen was excellent. From speaking to her on the phone to meeting her in the office it was 10/10. Explain every thing to me so I can understand and talk to me about depth management and made me feel welcoming.

April 29, 2026
Rated 5 out of 5 stars

Excellent friendly company,great…

Excellent friendly company,great friendly staff Excellent service, if they can help you they will and before you sign on the dotted line they go through everything twice to make sure you now what your signing, Richard dealt with my application can't thank him enough for his honesty.

April 29, 2026
Rated 5 out of 5 stars

It was very easy getting a loan from…

It was very easy getting a loan from this company from the beginning till when the money was paid out
Richard was very helpful he paid attention to every details and make sure nothing is left behind.He did excellent Job

April 28, 2026
Rated 1 out of 5 stars

Poor experience, avoid there are lots of better providers out there...waste of time

Poor experience with the loan application process. I had a very frustrating experience with Evlo. The application process is unnecessarily intrusive and time-consuming. They require extensive personal information, including ID verification and even access to your banking data, which feels excessive given what follows.

After going through all of that and investing a significant amount of time, the application was simply cancelled without any proper explanation or even a basic notification. I had to chase for updates myself, which is unacceptable for a financial service provider.

If you’re going to collect that level of sensitive information, the least you can do is provide transparency and communication. The lack of professionalism and respect for applicants’ time is very disappointing. I would not recommend using this service.

April 29, 2026
Unprompted review
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Reply from Evlo

Dear Customer,

We appreciate you bringing this to our attention. As a responsible lender, we are committed to conducting thorough suitability and affordability checks before approving any loan application.We are very sorry to hear about the difficulties you experienced with the loan process and the impact this had on your time. Our sincerest apologies for not picking up any issues with your application sooner. We hope you we would be able to provide our services under better circumstances.
Kind Regards,
Evlo

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