Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension Fund
- Business to Business Service
- Financial Institution
- Investment Service
- Pension Office
- Retirement Scheme Provider
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I was enrolled 2 weeks before my…
I was enrolled 2 weeks before my employment and welcome email came too late for pop out.
Transfer of funds took enormously long with doubtful responses like one email all good for transfer and after couple of minutes again email that missing some documents.
One of the emails said: we can not transfer the funds as working from home!
September 26, 2022
Reply from Evolve Pensions
Hello Rasa,
We're sorry to see that you had difficulty with opting-out. We are continually reviewing our processes and will look into why there was a delay with your Welcome Email. We're sorry to see you were also dissatisfied with the transfer process. We follow a strict procedure as set out by The Pensions Regulator to protect our Members from Scams.
Thank you
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If I could give zero stars I would.You…
If I could give zero stars I would.You fobbed me off for months while I watched my pension pot loose thousands.Only after a threat of the ombudsman did I finally get MY money transferred elsewhere utter shambles. Also the two glowing reports on here are bods that work for you
check their names on Linkedin.
September 26, 2022
Reply from Evolve Pensions
Hello John,
We can assure you that none of the reviews provided here are by current staff members, as this would break the terms of service of Trust Pilot.
We're sorry to see you we dissatisfied with the Transfer Out process, however in this case it appears your receiving scheme did not provide the required paperwork to allow us to carry out the transfer. This paperwork and our Transfer process mean that all of our Members are protected against scams and is compliant with The Pensions Regulator rules.
However should you wish to provide further feedback please feel free to contact us.
Many Thanks
Release pension funds
Dealt with a lady on the phone who explained what was needed and helped me complete the process, since then have contacted evolve pension by phone and each time they have helped me quickly and efficiently.
June 23, 2022
Reply from Evolve Pensions
Hello Carl,
Thank you for our 5 star review. We're pleased to hear you're satisfied with our services and have found our Administration team helpful.
All very slow and communications are terrible.
Very slow clients services and communications. I work in the finance industry and this must be one of the worst experiences I have had. Needed information for my tax return which I missed as no one got back to me. Fund selection is very limited. My old company who were clueless too selected Evolve so not my choice, but glad to have moved away from them.
November 26, 2021
Reply from Evolve Pensions
Hello Rex,
We're sorry to see you have not been satisfied with the service we have provided to you. We take all feedback on board and wish you the best of luck with your new provider.
Thank you
Takes ages to get feedback
Takes ages to get feedback
Have been locked out of my online pension due to an IT error and now cannot get back in
September 26, 2022
Reply from Evolve Pensions
Hello Jennifer,
We're sorry to hear you're having difficulties logging in online. I can confirm that we are still looking into why you're not able to log into Evolink. Sorry for any inconvenience.
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I dont want this and will be opting out…
I dont want this and will be opting out as soon as possible.
September 26, 2022
Reply from Evolve Pensions
Hello Edward,
We're sorry to hear that you are not happy with the workplace pension provided to you by us on behalf of your employer. To opt out please email optouts@evolvepensions.co.uk
Thank you
I want to transfer my pension to an…
I want to transfer my pension to an account with my financial advisor and I’m still awaiting the pack to sort this out, it has been nearly a month now
August 24, 2022
Reply from Evolve Pensions
Hello David,
We're sorry to hear you're not satisfied with our services. From having a look at our database I can see that this is being processed. Our emails currently have a 10-working-day response time. We're sorry for any inconvenience.
Decent website but frustrating to work…
Decent website but frustrating to work with. Completely failed to transfer in my old work pension in the 8 months I was with them with them which seems way below average.
September 25, 2022
Reply from Evolve Pensions
Hello,
We're sorry to hear you're not satisfied with our service. We take all feedback onboard and are always reviewing ways we can improve our members experience. Thank you for our review.
Fantastic online service!!
September 1, 2022
Reply from Evolve Pensions
Hello Nicholas,
Thank you for our 5 star review. We're pleased to hear you're happy with our online service.
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Easy to use website
September 9, 2022
Reply from Evolve Pensions
Hello Ian,
We're pleased to hear you've found our website easy to use.
Thank you for our review.
Efficient and expert service
September 23, 2022
Reply from Evolve Pensions
Hello Kevin,
Thank you for our 5 star review. We're pleased to hear you have found our services efficient and expert.
Reply from Evolve Pensions
Hello Mrs Pegler,
Thank you for our 5 star review. We're pleased to hear you're satisfied with our services.
Very helpful adviser
September 23, 2022
Reply from Evolve Pensions
Hello Anthony,
Thank you for our 5 star review.
We're pleased to hear you have found our services helpful.
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Poor performing pension
September 23, 2022
Reply from Evolve Pensions
Hello Adrian,
We're sorry to hear you're not satisfied with your pensions performance. Markets recently have been volatile due to ongoing global events however Crystal's Trustee monitor the performance of all of our funds closely to ensure that they can withstand changes and perform in the long term for all of our Members. If you would like further information on the funds you are in or to update your investments please contact our administration team by email at info@evolvepensions.co.uk.
Thank you for our review.
PensionHad to check something on my pension…
Had to check something on my pension sorted now
September 23, 2022
Reply from Evolve Pensions
Hello Alun,
We're pleased to hear you're happy with our service.
Thank you for our review.
Feels like a waste of money
Feels like a waste of money,
Wich can be better put into something else
September 23, 2022
Reply from Evolve Pensions
Hello Mike,
We're sorry to hear that you are not happy with the workplace pension provided to you by us on behalf of your employer. If there are any specific questions or concerns we can address we would be happy to. Please email info@evolvepensions.co.uk
Thank you
Rubbish
Trying to transfer out of scheme to my work pension, they are ignoring all forms of communication from my works pension
September 23, 2022
Reply from Evolve Pensions
Hello Andrew,
We're sorry to hear you're having difficulties transferring your pension. Please contact our Administration Team info@evolvepensions.co.uk and they will be able to assist you further.
Thank you for our review.
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You charging pension with out asking if…
You charging pension with out asking if we want this is stupid think
September 23, 2022
Reply from Evolve Pensions
Hello Maria,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused. Thank you
I am utterly disappointed with the last…
I am utterly disappointed with the last year’s results, I have a similar frozen pension with another company which instead of going down several thousands of pounds it increased by several thousands of pounds,I will be looking to move my account with evolve.
September 23, 2022
Reply from Evolve Pensions
Hello Ian,
We're sorry to hear you're not satisfied with our services. . Markets recently have been volatile due to ongoing global events however Crystal's Trustee monitor the performance of all of our funds closely to ensure that they can withstand changes and perform in the long term for all of our Members. If you would like further information on the funds you are in or to update your investments please contact our administration team by email at info@evolvepensions.co.uk
Thank you for our review.
Reply from Evolve Pensions
Hello John,
We're sorry to hear you've had difficultly reaching us on the phone. Our phone number is 01322 640530 which operates Monday to Friday 9am-5pm.
Thank you for our review.
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