Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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See what reviewers are saying
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension Fund
- Business to Business Service
- Financial Institution
- Investment Service
- Pension Office
- Retirement Scheme Provider
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless service
I am surprised you have the audacity to send this email asking for a review. I have since this scheme started been asking to be removed from it (I stated from day one I did not want a works pension). I once again emailed a few weeks ago asking for my money (taken against my wishes) and to be removed from the scheme. To date I have had no answer. I am considering going to a legal representative to find out what my next option to resolve this could be. I would have thought it was a simple request but apparently not...or no on actually reads the messages sent. I am disgusted with your failure to return me my money.
September 29, 2022
Reply from Evolve Pensions
Hello Wendy,
We're sorry to see you have not been satisfied with the service you have received. We apologise for any further upset our request for review has caused - this was sent to the entirety of our Membership to gather accurate feedback from our Members.
We have looked into this and as we received your Opt-Out request outside the initial 30-day window we were unable to refund monies. Our team are currently looking into your most recent enquiry and you should look to receive a response by 05/10.
If there is anything else we can assist with please do not hesitate to contact us.
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As long as I’m saving then that’s good
As long as I’m saving then that’s good. I don’t know why you want too know how well your doing? Can you give me more?
September 28, 2022
Reply from Evolve Pensions
Hello Andrew,
We're pleased to hear you're happy to have your pension with us. We're just after feedback from our members so we can review our strengths and weaknesses.
Thank you for our review.
Ruby Pension Plan
28/09/2022
Ruby Pension Plan
No complaints whatsoever! Evolve administration responsible for my pension plan provide a 100% professional service. Thank you Evolve. Eric Saynor
September 28, 2022
Reply from Evolve Pensions
Hello Eric,
Thank you for our 5 star review.
We're pleased to hear you're satisfied with our services.
Very friendly and professional advice.
September 8, 2022
Reply from Evolve Pensions
Hello Richardson,
Thank you for our 5 star review.
We're pleased to hear you've found our service professional and our team friendly.
pension problems
I phoned and asked to change my password , and Jess was very helpful!!
September 26, 2022
Reply from Evolve Pensions
Hello Antonio,
We're pleased to hear our team was able to assist you with changing your password and gaining access.
Thank you for our 5 star review.
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I tried to move my funds to another…
I tried to move my funds to another pension, and I'm still unable to do so.
Old fashion paper forms to fill and scan
September 29, 2021
Reply from Evolve Pensions
Hello Sergio,
We're sorry to hear you have been dissatisfied with the Transfer-Out process. This process is dictated by The Pensions Requlator and requires us to undertake checks that ensure we protect our Members from scams.
If you would like more information about this please do not hesitate to contact us.
Thank you
Helpful stress free and easy to use
July 15, 2022
Reply from Evolve Pensions
Hello Maria,
We're pleased to hear you've found our services helpful and easy to use.
Thank you for our 5 star review.
This is the second time I have used my…
This is the second time I have used my pension expert
and found them to be concise and transparent.
I will use them again in the future
September 27, 2022
Reply from Evolve Pensions
Hello,
We're pleased to hear you're satisfied with our services.
Thank you for our review.
Charging me to underperform the market.
September 26, 2022
Reply from Evolve Pensions
Hello,
We're sorry to see that you have not been satisfied with the performance of your Retirement Savings. Should you wish to investigate growing your Retirement Savings through a different investment strategy, the funds available to you can be found here:
https://evolvepensions.co.uk/crystal/bluesky/
Thank you
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Very happy with the service I received.
October 14, 2021
Reply from Evolve Pensions
Hello Donald,
We're pleased to hear you're happy with our services.
Thank you for our 5 star review.
So Easy to keep on track if your…
So Easy to keep on track if your Pension . Security is excellent as well
September 24, 2022
Reply from Evolve Pensions
Hello Thomas,
Thank you for our 5 star review.
We're pleased to hear you've found it easy to keep track of your pension.
Have tried to access my account but…
Have tried to access my account but unable to as I cannot get on the link on the email
September 26, 2022
Reply from Evolve Pensions
Hello Robert,
We're sorry to hear you have had difficulties logging in. Please contact our Administration Team and they will be able assist you. Our phonelines are open Monday-Friday 9am-5pm or you can email info@evolvepensions.co.uk. Thank you
Utterly terrible
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it takes 2 weeks for them to respond to every, single email! Transferring out was an arduous process because Evolve are still using archaic paper systems rather than digital ones.
June 1, 2022
Reply from Evolve Pensions
Hello Paul,
We're sorry to see you have not been satisfied with the service you have received. A real-time value of your Retirement Savings can be seen everytime you login to evoLink, but we take all feedback on board and will look into performance reporting.
We're also sorry to see you did not have have good experience with our Administration Team, our SLA is set by the Trustee more about which can be found in the Chair's Statement here: http://ftp.evolvepensions.co.uk/chair_statements/Crystal-Chairs-Statement.pdf
Thank you
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Is this some sort of fraud , I have not enrolled in this pension
I have not enrolled in this pension , what the f@£k is going on.
September 26, 2022
Reply from Evolve Pensions
Hello Robert,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused. Thank you
Customer service is slow and unhelpful
Customer service is slow and unhelpful. Took 6 months to move pension from Evolve to Smart Pensions. Evolve held it all the way.
May 24, 2022
Reply from Evolve Pensions
Hello Kirstin,
Thank you for our review. We're sorry to hear you're not satisfied with our service. We take all feedback onboard and are always reviewing ways in which we can improve our members experience.
Oh dear ?
In seven months my pension pot has lost £6000 , this doesn't seem like a good investment???
September 26, 2022
Reply from Evolve Pensions
Hello Denise,
We're sorry to see you are not satisfied with the performance of your Retirement Savings. As with all investment-linked products there is an element of risk that your Savings could be affected when there are global events effecting the market. We always recommend seeking Financial Advice when making decisions about your Retirement Savings. Should you have any further questions our Administration Team would be happy to Advise, you can contact them by emailing info@evolvepensions.co.uk
Thank you
Crappy software and need to fill in…
Crappy software and need to fill in forms to do things. Shifting away from Evolve is particularly annoying (apparently due to regulation but this is a poor excuse).
September 26, 2022
Reply from Evolve Pensions
Hello Rob,
We're sorry to see you are not satisfied with evoLink and would love further feedback on how we could improve this for you. We can however confirm that our Transfer process does follow strict rules as set out by The Pensions Regulator to ensure that our Members are protected from scams. However we take all feedback on board and are looking into ways that we can improve the service for our Members.
Thank you
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Their 2 tier security works well and…
Their 2 tier security works well and website quite clear and easy to use.
As per their ability to build me the best pension pot, i have no idea ;O))
September 26, 2022
Reply from Evolve Pensions
Hello Paul,
Thank you for our 5 star review.
We're pleased to hear you're satisfied with our services and find our website easy to use.
Slow responses, long process, frustrating at times.
From a customer service perspective, they do tend to eventually carry out the tasks you ask them, but it takes a long time. Emails can take up to two weeks to be replied to and there is no way of phoning them.
Disappointing, but not terrible.
EDIT:
Took less than one hour to receive a reply from Evolve after leaving one, relatively tame, mediocre review. Why do they reply so quickly on this but take up to two weeks for anything to do with actual customer service? It says to me they care more about reviews that anyone can see rather than how they treat their customers directly.
Rating reduced from three stars to two.
They say they take all their feedback on board, let's hope they do so.
March 1, 2022
Reply from Evolve Pensions
Hello Graham,
We're sorry to hear you're not satisfied with our customer service. We take all feedback onboard and are always looking into ways we can improve our members experience. We do currently have a response time of 10 working days. Our number is 01322 640530, should you need to contact us.
Thank you for our review.
27/09 Hello Graham, We're sorry to see you have taken the time to edit your review and remove a star from your rating. Please note that we can confirm that the response you received was due to your query being up for review. We apologise for any inconvenience caused. If there is anything further we can assist you with please do let us know.
Months of chasing and no response!
It took me months or chasing to get my pension transferred.
There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost daily emails chasing them and even consulting lawyers to help me.
Very unprofessional and overall a terrible company!
So many companies out there…just pick another one and stay away from these guys!
May 2, 2022
Reply from Evolve Pensions
Hello Boyan,
We're sorry to see you have been unhappy with the Transfer Process. We can confirm that our Administration Team can be reached by calling 01322 640530. Our Transfer Process has rigorous checks to protect our Members from pensions scams and follows the rules set out by The Pensions Regulator.
We sincerely apologise for any inconvenience caused.
Thank you
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