Evoraofficial Reviews 

1,474
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 300 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their ordered products, with some waiting for several months without any delivery. People also experienced significant issues with refunds, often finding that requests were ignored or delayed, leading to frustration. Additionally, many reviewers received products that were of very poor quality or did not match what was advertised. The delivery service was frequently criticized for being unreliable, with tracking numbers often invalid or not updating, and promised shipping times not met. Customers also noted a lack of communication and slow response times from the company, especially when trying to resolve issues or inquire about orders.

What people talk about most

Order

Reviewers express widespread dissatisfaction with the order process, frequently advising others not to order... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting that despite... See more

Product

People report negative experiences with product, with many consumers stating that items were not as... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting that their orders never arrived... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wow, what an experience. Ordered in May and -brace yourselves - received absolutely nothing. Impressive consistency, really. And the customer service? Works like a charm… if the goal is to send bea... See more

Company replied

Rated 2 out of 5 stars

Sadly never got my koala, just replies from customer service saying it's being processed but no actual dates or updates. Raised a query with my credit card company when it became obvious no koala wou... See more

Rated 1 out of 5 stars

Just been scammed, I ordered a pair of ON Trainers, looked genuine on the Elvora website, but the shoes delivered were cheap fake imitations of very poor quality, & from a copy company in China. War... See more

Rated 1 out of 5 stars

Doesn’t even deserve a 1 it’s a minus Ordered 2 koalas for our brand new SEN space with school CHARITY money!!! Took the money , chased untold times and as soon as ask for a refund they stop com... See more


1.5

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(1,474)

268 reviews in the last 12 months

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Rated 1 out of 5 stars

MY MONEY WAS STOLEN - DO NOT ORDER ANYTHING

I ordered 2 of their Koala products in May, was given a tracking number, weeks go by and nothing was received. I have written over 25 emails to them, any correspondence from them has stopped. This fraudulent company took over $80 from me, Im looking into contacting the BBB. Keep away from this company!!

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

I would prefer to have the option to…

I would prefer to have the option to rate this company with a 0 or -0. I ordered some Kola bears in June for my grandkids. I was charged on my credit card but I've not received the product and I've not received a refund when I asked to cancel the order. I've got tons of emails from Gab and Jan that say nothing but fluff ..sorry for your frustration ... things are back ordered ... I'll keep track of you order ...etc. etc.. DO NOT ORDER from this company ...

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a koala bear for my grandson…

I ordered a koala bear for my grandson in JUNE. Today is Halloween and he never received it. It was more expensive than other sites, and now I’ve asked for a refund and they no longer respond. Just took the money and kept saying it’s been shipped since June. I wish I could give 0 stars

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - they send Fake products. ordered OnCloud and got deep fakes. Besides they operate same scam through different websites Runionoutlet.com, Elvorashop.uk, elvora-shop.com

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID
Placed an order a month ago.
Haven’t heard anything since.
I’ve sent 5 emails & not had a reply.
Seems to be a total scam.
Will now contact my bank to see if they can help to get my money back.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL

Never received item ordered in May promised a refund since September still nothing..disgraceful don't buy

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap Chinese copies

Ordered on cloud Cloudpulse pro trainers. What arrived 3 weeks later were cheap copies of wrong model, colour & size. They couldn't of got it more wrong if they tried! 🤣 Luckily I paid with paypal & recieved a refund.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam - counterfeit items. No response from the company when tracking the item and now received the trainers which cost £70 and not a genuine item. No response now I asked for a refund . Avoid - if it seems too good to be true it probably isn’t ….

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Chinese goods from Elvora.

Ordered on trainers. What came was so poor quality fakes it was dangerous to wear them. They use pictures from the official on website. All faked in China. Why are Amazon & the rest giving them the opportunity to rip people off. People with very little money will be buying them for there children for Christmas & the children will be in tears when they realise they are not like there friends proper on shoes. These scammers are heartless.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Just been scammed

Just been scammed, I ordered a pair of ON Trainers, looked genuine on the Elvora website, but the shoes delivered were cheap fake imitations of very poor quality, & from a copy company in China.
Warning to others don’t take a risk.! I should have known TikTok deal selling price only £70.. but the site & picture looked absolutely ok

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two Kolas on June 29th

I ordered two Kolas on June 29th. They took my money on 3rd July still waiting. Ive had plenty of emails from Jan in the last one I asked for a refund. I'm still waiting and they are not answering my emails any more.
This a scam. Don't touch them with a barge pole

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

Never delivered, never refunded

I ordered my Koala 11/06/25 and here we are on the 21/10 with no delivery.

Emails have been replied to by Jan. Promised refund in August, still not paid.

Don’t touch this company unless you like giving money away

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 3 beads in june and not…

Ordered 3 beads in june and not recieved them i have emailed the company and still no luck in receiving my items I paid 119 aswell a lot of money when u havent recieved anything I am annoyed and please I wouldn't order any of the bears one big scam

October 18, 2025
Unprompted review

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