Eway Reviews 194

thankyou eway so grateful so essential to marco's organic pizza recommended 100%

Great Australian Online Payment Gateway, excellent service, and good communication from the team.

eWay enables the following two things that are non-negotiables for me:

1. It provides a genuine Xero Bank Feed.

2. The gross value of any sale is shown in the feed (as opposed only showing a net sale amount after fees have been deducted). This makes for a much cleaner ledger and simplifies the reconciliation process.

We have been using Eway for years to improve our payment process. We have never had any issues. It's easy to refund or partial refund clients, and it increases trust to be able to do so within the payment processor.

the programme is user friendly and easy to use

Fake company this company is not trusted company,bcz I have invested 5lakhs to this company from my saving, the name of the person which I invested his name was MAXIN KURIAN MD of this company , bcz of him I have invested there ,but he cheated me I dint given back my money.
From his side there is no response,please don't trust this company.

Just all around bad - So many issues

I used their gateway service and it's buggy as hell, so many lots sales because of user issues with the software. The native payment page is awful and can't be customised to look presentable so customers leave due to unease of using the software that looks scammy. If you use your e-commerce shop payment screen things get even worse! The support is also terrible. They have no intention of improving the service and it's also incompatible with Google and Apple pay. I would rater pay double the fees and run strip it's that bad.

gave all the paper work needed to sign up, after 3 weeks, no email or phone call. if this is how they operate to possible new customers, than we better off with a different company.

The Eway app stopped loading on two android phones and has caused a lot of problems with Premier Lawyers as they don't believe there is an issue. Important property issues and information need to be checked daily. This app is a joke.

I contacted them last month and I'm still waiting for their sales team to get back to me. If you need a partner for your online business, they are unlikely the right one.

What a fantastic company. I am integrating a payment processing facility into a 3rd party piece of software, and despite the issue being with the 3rd party service, both Alisha Lord and Billy Streets in the support team were absolutely fantastic in workshopping the solution for me and identifying the issue (in the 3rd party service). Multiple calls and research on their end meant they found my solution. They went above and beyond and it is truly appreciated!

eway cooperates with online casino and launders money .. they have withdrawn money from my bank account without me having bought any services

We have been with eWAY for nearly 10 years and decided to quit and drop them this year. Their technology has not kept up with the market scams and falling behind in fraudualent card surveillance, user friendliness, ease of use and complicated integrations with major shopping carts for 3D secure card processing.
Merchants need to beware of EWAY's poor security fraud detection recently. We got 3 chargebacks over 3 days in a row in January 2024. EWAY charges one of the most expensive card processing fee in the market at 2.2%+GST for this level of lax security standard for merchants. Don't expect anything eWAY will do to investigate card fraudsters with the bank and represent the merchants fairly based on the purchase records. Merchants are sure to be in a 100% losing position for any card dispute.

Our business has been scammed by fraudulant credit card purchases through Eway for over a month. Eway was aware of this, as they requested proof of delivery etc from us almost daily for a period of 3 weeks.
Eway did not have the courtesy to inform us that we are being scammed.
We have lost large amount of funds due to this and looking at various methods to recover this from Eway.

I have already commented on this in initial review.
Staff were efficient, quick to respond to questions, actually answered the questions and no question was a silly one - which I appreciated having no idea how this whole process worked.

Have been with Eway for 16 years. They have been a great team to work with. Highly recomend.

When a customer forgets their transaction and there is a charge back EVEN if the dispute is cancelled they still charge you the merchant a $44.00 fee! Furthermore they do not look after their customers and are very quick to steal your money and give back to the customer who has been given their item but decided to do a charge back anyway. Terrible !

The Eway system is very well managed and provides an excellent facility. We don't have a large volume of transactions but that has never been a problem when dealing with the organisation.

Great communication with Seamus. He was helpful at all times and also showed amazing patience.
Thank you Seamus

I have been using Eway for years now and I’ve never had a single issue with payments - no delays, no problems if I issue a refund. I literally cannot think of a more flawless and stress free aspect of my business, than these guys!