Eway Reviews 194

Very professional, affordable fees & they supply everything we need including newly setup 3D-S secure payment via our website.

Customers service must be the worst.
Keep following up with emails. No answer. They are not releasing funds. Not explanation.
Fees where higher then advertised.
Steer away from this company

i just find this service so easy, safe and reliable for both myself and my customers. It offers flexibility for my customers in card payment options and is a reliable, respected and known payment method.

I applied for an EWay account due to issues I was having with my current provider. Their onboarding process is awful. The technology is dated. Worse they are so risk averse they tried to dig down deep into our financials. No other provider does this. Their lack of customer focus turned me away. In my view if you are a small to medium business I suggest you go elsewhere. I did.

Very bad experience. They deducted the money from my bank account after I cancelled the service with them for more than one year without providing any support documents.

Eway refused to give me payment services to my directory website. The consultant said they don't accept companies who do 3rd party payments. when i advised that i do not, i am a simple directory website, he acknowledged that he didn't even know what my business does. but refused me anyhow. what a joke. one month wait to here that!!

If you are looking for a merchant facility for your webshop then under no circumstances should you trust E-way.
This is not the first time that I have had problems with them. On a number of separate occasions I have received outrageous accounts for services not received, in the thousands. On the invoice there is a contact number which is unattended. Non payment of the account leaves the service suspended. I have dealt with this previously by calling their overseas offices and letting them know that the Australian help line is unattended.
Appalling customer service with no available staff. They should not be trusted with providing merchant facility solutions because they lack the infrastructure to support their service.
I am of the firm belief that fault lies with senior management.
They don't even have a complaints line!!
Today I am reporting Eway to the Financial Services Ombudsman for investigation. Further to this they seem to be running an inertia sales marketing strategy, strictly prohibited under Australian law with hefty penalties for corporations. I am forwarding evidence of this to ACCC for investigation.
Terrible service! Do not use

Randomly started getting unannounced emails from trustwave on behalf of eway, expecting us to jump through hoops to maintain pci compliance. When I advised them they have us categorised incorrectly, they expect me to take further time out of my day to call them to correct their own mistakes. Very scammy feel for a legit company!

Eway great for my business
I have found Eway invaluable to my website shop. Excellent efficient service, help desk always on hand when I have needed them.

We have been using Eway for over 3 years. Their system is reliable and easy, and their customer support is excellent.

As a small family business we find having Eway an essential part in attracting customers to visit and purchase from our website.

Integrating with Eway has been a seamless and easy experience. Fees are automatically deducted from our bank account and payments come through promptly. As a small business we appreciate not having a monthly minimum spend as our sales change dramatically from month to month.

The eWay payment system is a very good, reliable and secure way to receive CC payments. The website is straight forward to use. The customer service is quick and excellent. We are very happy with eWay. Thank you.

Eway has been very easy to deal with. Would highly recommend them, never had an issue with anything.

eWay has proved over 3 years to be a reliable ecommerce partner with excellent reporting and ease of processing transactions and refunds. Their support is prompt and helpful.

I have been using eWay for years and they have been amazing. The platform is easy to navigate and use. The integration to Xero was easy and straight forward and my customers have never had an issue making payment through eWay. Highly recommend this payment method for your own business

Do not trust your business with eway.com.au

No support

Ripp off fee's

$2500 charge to leave them

Great service over the years. As we are a small business the service from eWay has been great.

Worst and unsafest company exist ! I wish I could put 0 star , no costumer service , block my account and won't pay of your money to your bank account , someone process few products from my website but unfortunately the person used someone else cradit card , payment went through successfully And before I send good I asked them everything is good to send item ? They said yes ,
But Risk team they never contact me to say this is fraud transaction so I send the goods to the person , I lost goods over ( $6000 )and never investigated and also charged me $44 for each failed transaction around $308. So disappointed .

Good luck if you you need to contact risk team to resolve your issue . You will never get any answer or help from this company . Stay far from this company

Great payment gateway, 100% reliable on the front and rear end, Deposits never fail, Customer service was great in the single time I made contact in 8 years.