Exchange Life Reviews 

3,110
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and beautiful details, especially the charms which are seen as a perfect way to remember travels. Many people are happy with their purchases and plan to order more, appreciating the craftsmanship and vibrant colors of the items. The customer service is frequently described as outstanding, with reviewers noting quick responses, helpfulness, and a professional approach to resolving issues. While many experienced fast delivery, some people mentioned that delivery times were longer than expected, advising others to order in advance if the items are for a gift. A few other people also felt that the product quality was poor, describing items as cheap-looking and not meeting their expectations regarding size and material.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and craftsmanship... See more

Quality

Customers consistently note positive experiences with quality, praising the products as beautiful, well-made,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and excellent... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping, prompt... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more

Company replied

Rated 5 out of 5 stars

After the first order got lost you replaced the whole order and added the bracelet at no extra cost! That was outstanding client service and much appreciated. Thank you for your patience with all my n... See more

Company replied

Rated 5 out of 5 stars

When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more

Company replied

Rated 5 out of 5 stars

I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more

Company replied


Company details

  1. #52 of 151 best companies in Jewelry Store

Written by the company

Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.6

All reviews

(3,110)

2,430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Love my charms, had a brief issue with my order but Fretzel was super helpful and resolved the issue really quickly!

July 7, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Anon,

We're so happy to hear that you're loving your charms and that the issue with your order was quickly resolved. We'll be sure to pass your kind words along.

We always strive to make things right whenever something doesn't go as planned. Thank you for your trust and support, and we can't wait to help you add many more memories to your collection.

Rated 5 out of 5 stars

Great Customer Service

I love the charms I already have and look forward to receiving my newest additions. Also, they answered my question within minutes, which was surprising, but greatly appreciated.

July 6, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Teal,

We're so happy to hear that you're already enjoying your collection and are excited for your newest additions to arrive. It's also fantastic to know that our team was able to answer your question so quickly. Providing fast, personal support is something we genuinely care about.

Your support means the world to us. We can't wait to help you continue growing your collection with many more adventures.

Rated 5 out of 5 stars

Easy ordering process and quick…

Easy ordering process and quick delivery. I love all of the different flags from the countries I’ve visited and the key chain that holds them. Great quality.

July 3, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Whitney,

We're delighted to hear that you found the ordering process easy and that your collection arrived quickly. We love that your keychain is already showcasing the countries you've visited, creating a meaningful reminder of your travels.

It means so much to hear that you're happy with the quality of your collection. Thank you for your support, and we hope to help you add many more destinations in the future.

Rated 5 out of 5 stars

Nice experience!

They were courteous and friendly. Very good with email responses and delivery was prompt and vell packaged. Nice gift box with order. Very good online shopping experience! Thank you!

June 22, 2026
Unprompted review
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Reply from Exchange Life

Hi Constance,

We're delighted that you had such a positive shopping experience with us. It's great to hear that our team was friendly and responsive, that your order arrived promptly and well packaged, and that you enjoyed the gift box too.

We believe the little details make all the difference, so your kind words truly mean a lot to us. Thank you for your support, and we hope to be part of many more travel memories in the future.

Rated 5 out of 5 stars

Perfect gift for someone who travels

I love to travel and these charms seemed the perfect way to remember all of the amazing trips I've taken. They got delivered last week and I'm very happy with it, it's clipped onto my bag and goes everywhere with me

July 6, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Nicolle,

We're so happy to hear that your collection has become such a special reminder of your travels. Having your charms clipped onto your bag so they can go everywhere with you is exactly what Exchange Life is all about, carrying your favorite memories wherever life takes you.

Your support truly means the world to us. We can't wait to help you celebrate many more adventures with new charms in the future.

Rated 5 out of 5 stars

Beautiful charms and excellent follow up

The flag charms are lovely and very high quality. Exchange Life did a nice job of keeping me informed every step of their process.

July 6, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Cindy,

We're delighted that you love the quality of your flag charms and appreciate the updates throughout the process. Keeping our customers informed every step of the way is something we genuinely care about.

Your support means so much to us. We hope your collection continues to grow with many more wonderful travel memories.

Rated 5 out of 5 stars

Items just as described and I love the…

Items just as described and I love the coupons and discounts provided. Ordered three times already and plan to do more business.

July 5, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Lisa,

We're delighted to hear that everything arrived exactly as described and that you've been able to enjoy our promotions and discounts. The biggest compliment of all is hearing that you've already placed three orders and are planning even more!

Returning customers like you mean the world to us. Thank you for your continued trust and support. We can't wait to help you celebrate many more adventures in the future.

Rated 5 out of 5 stars

Great communication from the company!

Easy to order, fast shipment, quality products, decent prices, and excellent communication from the company.

July 4, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Cheri,

We're so pleased to hear that you had a great experience from start to finish. Knowing that you found ordering easy, shipping fast, the products high quality, and our communication helpful means so much to us.

We genuinely care about every customer, and we're grateful for your support. We hope to help you add many more travel memories to your collection.

Rated 5 out of 5 stars

Collecting adventures and memories

Just received my fifth order from Exchange Life! I look forward to collecting my next flag after every adventure. Already added a calendar reminder to place an order when I return from Curaçao!

July 4, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Allyssa,

Receiving your fifth order truly means the world to us. We absolutely love that ordering a new flag has become part of your travel tradition, and adding a calendar reminder after your trip to Curaçao made us smile!

Stories like yours are exactly why we created Exchange Life. Thank you for letting us be a small part of your adventures, and we can't wait to help you celebrate many more destinations in the years ahead.

Rated 5 out of 5 stars

Caio Bella!

Just came back from a trip to Rome, so of course, I had to buy the charm!

June 17, 2026
Unprompted review
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Reply from Exchange Life

Hi Aly,

Welcome back from Rome! We hope you had an incredible trip. Adding a new charm after each adventure is exactly what Exchange Life is all about, and we're honored to help you preserve those special memories.

Your support means so much to us. We can't wait to help you celebrate your next adventure with another charm.

Rated 5 out of 5 stars

Pretty charms

Exchange Life has the most beautiful charms. I got all the charms for the countries I visited already and they are very beautiful. Totally recommend it.

July 5, 2026
Unprompted review
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Reply from Exchange Life

Hi Dora,

We're delighted to hear that you're enjoying your collection of country charms and that they've become such a beautiful reminder of the places you've visited. Every charm tells a story, and we love helping travelers keep those memories close.

Thank you for your recommendation and for your support. We hope your collection continues to grow with many more incredible adventures.

Rated 5 out of 5 stars

i love the fact that i can showcase all…

i love the fact that i can showcase all the places i've been too! the free extra keyring was so helpful because i had so much charms, so thanks! good quality, i hope it lasts forever.

July 4, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Ashley,

We're so happy to hear that you're enjoying showcasing all the places you've visited. That's exactly what Exchange Life was created for, helping travelers carry their memories wherever they go. We're also delighted that the extra keyring came in handy for your growing collection!

It means so much to hear that you're happy with the quality, and we certainly hope your collection stays with you for many years and countless adventures to come. We can't wait to help you add even more charms as you continue exploring the world.

Rated 5 out of 5 stars

Quality company

This company responds very quickly and personally. Very responsive and helpful! Special gifts were amazing. Very happy with my experience and product.

July 1, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Marianne,

We're so happy to hear that you had such a positive experience with both our products and our team. Providing quick, personal support is something we genuinely care about, and we're delighted that you enjoyed the special gifts too.

Thank you for your trust and support, and we hope to help you add many more travel memories to your collection in the future.

Rated 5 out of 5 stars

Ordering was so easy

Ordering was so easy, I had to message due to a problem with my order, they replied to my messages with 10 mins and all was sorted, charms are really good quality they came with free bracelet and travel box, have now ordered the keyrings for them which was buy one get one free, can’t wait to give my daughter hers, she will be chuffed to bits 😊

July 3, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Julie,

We're delighted to hear that everything was sorted so quickly after you reached out. We know how important it is to resolve any issues promptly so you can simply enjoy your collection.

It's wonderful that you're loving the quality of the charms, the free bracelet, and the travel box. We also hope your daughter absolutely loves her gift when she receives it. What a special way for you both to celebrate your travels together. We can't wait to help you both grow your collections with many more adventures.

Rated 5 out of 5 stars

Wow! Incredible service and products!

Wow! I am so pleased with the customer service of Exchange Life! I had been waiting for certain map charms to restock and had reached out about this. After finding out unfortunately they wouldn’t be restocking, I expressed my disappointment as I love the idea of this brand but wanted a consistent look for my bracelet to document my travel to different countries! Janelle was able to help me straight away and come to an amazing solution that they can replace my current map charms with flag charms for no cost making me extremely satisfied as I had purchased this jewelry as keepsake for my travels. I definitely will be purchasing more charms and products in the future as I travel to more countries! Could not recommend this brand more thank you SO much Exchange Life!❤️

July 4, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Lauren,

We're delighted that Janelle was able to find a solution that kept your collection looking exactly the way you envisioned. We completely understand wanting a consistent style for a keepsake that represents such meaningful travel memories, and we're so pleased we could help make that happen.

We always try to go the extra mile whenever we can, and hearing that you'll continue building your collection with us means the world. Thank you for your trust, your recommendation, and your support. We can't wait to help you celebrate many more adventures in the future.

Rated 5 out of 5 stars

Great quality bracelets and absolutely…

Great quality bracelets and absolutely beautiful flag charms I received my order a week before I expected it. This company also is very quick on responding to emails and I greatly appreciate it. I most certainly will be purchasing again soon.

July 2, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Dawn,

We're so happy to hear that you love your bracelet and flag charms, and it's even better knowing your order arrived earlier than expected. We also appreciate your kind words about our customer service. We always aim to respond as quickly as possible and make every experience a great one.

We can't wait to help you add even more travel memories to your collection.

Rated 5 out of 5 stars

I made a wrong mistake while ordering…

I made a wrong mistake while ordering and the team was super fast with helping fix this mistake. Genuine nice people

July 3, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Niki,

We're so pleased that our team was able to quickly help fix your ordering mistake. We know these things happen, and we're always happy to step in and make the process as easy as possible.

We genuinely care about every customer, so your kind words mean a great deal to us. Thank you for your support!

Rated 5 out of 5 stars

Its just the perfect jewerly

Its the perfect jewerly because it is waterproof, collectable and fairprized.
I just love it:)

June 4, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Marie,

We're so happy to hear that you're loving your collection. Creating jewelry that's durable, collectible, and affordable is exactly what we set out to do, so it's fantastic to know it has met your expectations.

Your support means so much to us. We hope your collection continues to grow with every new adventure.

Rated 5 out of 5 stars

Excellent customer service

I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as I’d just clicked on an ad I’d seen on Facebook. However I shouldn’t have been concerned. They were very professional and I will certainly be ordering more in the future.

July 3, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Alison,

We're delighted that our team was able to quickly sort out your duplicate order and make the process easy for you. We know ordering from a company you've just discovered online can sometimes feel uncertain, so it means a lot to hear that we earned your trust.

We're grateful for your confidence in us, and we can't wait to help you add many more travel memories to your collection in the future.

Rated 5 out of 5 stars

Fabulous customer happiness specialist

Fabulous customer happiness specialist! Love my bracelet & charms!

July 1, 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Kathleen,

We're delighted to hear that you love your bracelet and charms, and we're especially pleased that our team made such a positive impression.

We truly care about every customer, so feedback like yours means the world to us. Thank you for your support, and we hope to help you add many more memories to your collection.

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