I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the first order got lost you replaced the whole order and added the bracelet at no extra cost! That was outstanding client service and much appreciated. Thank you for your patience with all my n... See more
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When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more
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I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more
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Company details
- #52 of 148 best companies in Jewelry Store
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Handling Complaints
A country flag charm suddenly fell off my bracelet, and they answered super quickly to my complaint. The process was very easy, and now I am waiting for my new flag:).
July 9, 2026
Unprompted review
Reply from Exchange Life
Hi Márton,
We're sorry that one of your flag charms came loose, but we're so pleased our team was able to respond quickly and make the replacement process easy for you.
We hope your new charm arrives very soon so your collection is complete again. Thank you for your support, and we look forward to helping you celebrate many more adventures.
So far my experience has been perfect
So far my experience has been perfect. I have jot received my items as they are on their way as I type. However, so far everything has run smoothly, everyone has been very helpful and friendly.
July 9, 2026
Unprompted review
Reply from Exchange Life
Hi Steph,
We're delighted to hear that everything has gone smoothly so far and that our team has been helpful and friendly throughout the process. We can't wait for your order to arrive, and we hope you love your collection just as much as the experience you've had so far.
Your support means so much to us. Thank you for choosing Exchange Life.
Great product
Great product, quick turnaround and delivery considering location
June 24, 2026
Unprompted review
Reply from Exchange Life
Hi Scott,
We're so pleased to hear that you were happy with both the product and the delivery. We always work hard to get every order out as quickly as possible while maintaining the quality our customers expect.
We hope to help you celebrate many more travel memories in the future.
The quick answer!
July 9, 2026
Unprompted review
Reply from Exchange Life
Hi Elfrieda,
We're delighted to hear that our team was able to respond quickly. Providing fast, friendly support is something we genuinely care about, and we're so pleased it made a positive impression.
We hope to be part of many more of your travel memories in the future.
Quick and easy response and quality…
Quick and easy response and quality products.
June 19, 2026
Unprompted review
Reply from Exchange Life
Hi Dalena,
We're delighted to hear that you were happy with both the quick response from our team and the quality of your collection. Providing great products alongside fast, friendly support is something we genuinely care about.
Your support means so much to us. We hope to help you celebrate many more travel memories in the future.
Perfect gift
Good quality, charms attach easily and my wife loves it! Perfect gift that is beautifully crafted.
July 3, 2026
Unprompted review
Reply from Exchange Life
Hi,
We're so happy to hear that your wife loves her gift. Knowing that our charms helped create such a meaningful present truly means the world to us. We put a lot of care into the craftsmanship of every piece, so it's wonderful to hear that it met your expectations.
Thank you for trusting us with such a special gift. We hope your wife's collection continues to grow with many more adventures and memories.
fun way to remember a semester abroad
This was one of 18 charms we purchased to represent the countries my daughter visited on a study abroad semester in Europe. Communication about my order was great. The package arrived on schedule and safely packed. The charms are exactly as we hoped - they are small and look wonderful on the charm bracelet! Very sturdy clasps as well. I was happy that they don't rotate on their own hooks, too. The way you clip them to the bracelet is how they will lay. So, all the flags can be sure to be visible.
This was a wonderful way to remember her time studying and traveling through Europe with friends this year.
July 8, 2026
Unprompted review
Reply from Exchange Life
Hi Jill,
What a wonderful way to celebrate your daughter's study abroad experience. Eighteen charms representing all the countries she visited are such a meaningful keepsake, and we're honored to be a small part of preserving those incredible memories.
We're delighted to hear that you appreciated the communication, secure packaging, and thoughtful design of the charms. Knowing that the flags stay perfectly displayed on the bracelet and capture each destination exactly as you hoped makes us incredibly happy.
Stories like yours are why we do what we do. Thank you for your trust and support, and we hope your daughter's bracelet always reminds her of that unforgettable adventure.
Adorable display!
What an adorable way to display my travels! These are a wonderful reminder for the countries I have explored.
July 8, 2026
Unprompted review
Reply from Exchange Life
Hi,
We're so happy to hear that you're enjoying your travel collection. Creating a beautiful and meaningful way to celebrate the places you've explored is exactly what inspired Exchange Life.
Your support truly means a lot to us. We hope your collection continues to grow with every new adventure and brings back wonderful memories for years to come.
Easy to order and fast to ship love to travel
Easy to order and fast to ship! The quality of the product is second to none. I want to travel just so I can get more charm flags!
July 7, 2026
Unprompted review
Reply from Exchange Life
Hi Jerry,
We're delighted to hear that ordering was easy, shipping was fast, and that you're so happy with the quality of your collection. Hearing that you want to travel even more just to add new charm flags made us smile. That's exactly the kind of travel tradition we hoped to inspire!
Your support means the world to us. We can't wait to help you celebrate many more adventures in the future.
Omg I love all my charms from all the…
Omg I love all my charms from all the places we’ve visited. They will look so beautiful hanging on my carry on. So colorful and chic. I’m going to have to travel a lot more so I can continue to buy more charms!
July 7, 2026
Unprompted review
Reply from Exchange Life
Hi Olga,
We absolutely love hearing how excited you are about your collection! Your carry-on is going to look amazing with all of those colorful flag charms, and we're delighted that they've become such a stylish reminder of your travels.
Your enthusiasm means so much to us. We hope you have many more incredible adventures ahead, and we'll be here to help you add a new charm to every destination.
Great keepsake
Great quality items and a wonderful way to track our adventures!
July 7, 2026
Unprompted review
Reply from Exchange Life
Hi Tasha,
We're so pleased to hear that you're happy with the quality of your collection and that it's become such a meaningful way to remember your adventures. That's exactly why Exchange Life was created.
Your support truly means a lot to us. We hope your collection continues to grow with many more unforgettable memories.
Always polite and responsive
July 6, 2026
Unprompted review
Reply from Exchange Life
Hi Donna,
We're delighted to hear that you've found our team polite and responsive. Providing friendly, personal support is something we genuinely care about, so your feedback means a great deal to us.
We hope to help you celebrate many more travel memories in the future.
Great customer service
Love my charms, had a brief issue with my order but Fretzel was super helpful and resolved the issue really quickly!
July 7, 2026
Unprompted review
Reply from Exchange Life
Hi Anon,
We're so happy to hear that you're loving your charms and that the issue with your order was quickly resolved. We'll be sure to pass your kind words along.
We always strive to make things right whenever something doesn't go as planned. Thank you for your trust and support, and we can't wait to help you add many more memories to your collection.
Great Customer Service
I love the charms I already have and look forward to receiving my newest additions. Also, they answered my question within minutes, which was surprising, but greatly appreciated.
July 6, 2026
Unprompted review
Reply from Exchange Life
Hi Teal,
We're so happy to hear that you're already enjoying your collection and are excited for your newest additions to arrive. It's also fantastic to know that our team was able to answer your question so quickly. Providing fast, personal support is something we genuinely care about.
Your support means the world to us. We can't wait to help you continue growing your collection with many more adventures.
Easy ordering process and quick…
Easy ordering process and quick delivery. I love all of the different flags from the countries I’ve visited and the key chain that holds them. Great quality.
July 3, 2026
Unprompted review
Reply from Exchange Life
Hi Whitney,
We're delighted to hear that you found the ordering process easy and that your collection arrived quickly. We love that your keychain is already showcasing the countries you've visited, creating a meaningful reminder of your travels.
It means so much to hear that you're happy with the quality of your collection. Thank you for your support, and we hope to help you add many more destinations in the future.
Nice experience!
They were courteous and friendly. Very good with email responses and delivery was prompt and vell packaged. Nice gift box with order. Very good online shopping experience! Thank you!
June 22, 2026
Unprompted review
Reply from Exchange Life
Hi Constance,
We're delighted that you had such a positive shopping experience with us. It's great to hear that our team was friendly and responsive, that your order arrived promptly and well packaged, and that you enjoyed the gift box too.
We believe the little details make all the difference, so your kind words truly mean a lot to us. Thank you for your support, and we hope to be part of many more travel memories in the future.
Perfect gift for someone who travels
I love to travel and these charms seemed the perfect way to remember all of the amazing trips I've taken. They got delivered last week and I'm very happy with it, it's clipped onto my bag and goes everywhere with me
July 6, 2026
Unprompted review
Reply from Exchange Life
Hi Nicolle,
We're so happy to hear that your collection has become such a special reminder of your travels. Having your charms clipped onto your bag so they can go everywhere with you is exactly what Exchange Life is all about, carrying your favorite memories wherever life takes you.
Your support truly means the world to us. We can't wait to help you celebrate many more adventures with new charms in the future.
Beautiful charms and excellent follow up
The flag charms are lovely and very high quality. Exchange Life did a nice job of keeping me informed every step of their process.
July 6, 2026
Unprompted review
Reply from Exchange Life
Hi Cindy,
We're delighted that you love the quality of your flag charms and appreciate the updates throughout the process. Keeping our customers informed every step of the way is something we genuinely care about.
Your support means so much to us. We hope your collection continues to grow with many more wonderful travel memories.
Items just as described and I love the…
Items just as described and I love the coupons and discounts provided. Ordered three times already and plan to do more business.
July 5, 2026
Unprompted review
Reply from Exchange Life
Hi Lisa,
We're delighted to hear that everything arrived exactly as described and that you've been able to enjoy our promotions and discounts. The biggest compliment of all is hearing that you've already placed three orders and are planning even more!
Returning customers like you mean the world to us. Thank you for your continued trust and support. We can't wait to help you celebrate many more adventures in the future.
Great communication from the company!
Easy to order, fast shipment, quality products, decent prices, and excellent communication from the company.
July 4, 2026
Unprompted review
Reply from Exchange Life
Hi Cheri,
We're so pleased to hear that you had a great experience from start to finish. Knowing that you found ordering easy, shipping fast, the products high quality, and our communication helpful means so much to us.
We genuinely care about every customer, and we're grateful for your support. We hope to help you add many more travel memories to your collection.
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