Exclusive Airports Reviews 

66
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Jamal Shah or Jay Shah decided to bully me on the phone and began to threaten me with cancelling a car that was en route to pick up my elderly mother from the airport. He cancelled the car but then re... See more

Rated 1 out of 5 stars

I have been using them for around 6 years. However, they have become very greedy of late and outsource their taxi contract to unprofessional drivers. The taxi will be stinking of smoke everytime. We h... See more

Rated 1 out of 5 stars

Flawed company with poor customer service. Avoid. Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn... See more

Company replied

Rated 1 out of 5 stars

Driver decided he had waited to long and left without informing me. Support line acknowledges it is the driver's fault but 1. can't find another driver and 2. can't process a refund and requested me t... See more

Company details

  1. Taxi Service

Information provided by various external sources

We specialise in airport transfer service. We can provide you with a chauffeur driven car to and from all major London airports. The airports include Heathrow, Gatwick, Stansted, Luton and City airport.!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(66)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nearly missed my flight- twice!!

When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

June 21, 2016
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for the feedback however I am not able to locate any of the journeys that you are referring too.

Please provide the order number or dates and times of the journeys so I can look into your comments.

Advertisement
Rated 1 out of 5 stars

2 HOURS LATE, RUDE, INCONSIDERATE and ERRATIC driving!

Please, do not use this service despite the overwhelming good reviews! I was deceived by that and chose this company to pick up my family on our first vacation to London.
I will be brief; we landed on time and the driver did not meet up with us for over 2 hours and many phone calls later. I tried calling the company-it would pick up but disconnect immediately. Had the airport concierge try and they got the same result. The company did call me to find out where we were-exactly where we were told to be. We were standing in the area where other drivers were meeting their clients-our driver was no where to be found.
When he finally showed up, he was rude, complaining that he had been waiting for this job since 11:00 (he showed up at 1320) and didn't offer to help with any of our luggage. Walked ahead of us, never looking back. I asked if my daughter could ride up front as she gets car sick sometimes, he said no. His personal items were all over the front seat and he had put a carry on onto the floor board-"I'm already accommodating you."
Picked up my father and his wife at their terminal-which was another big fiasco for our driver even though this was the original order. He was rude to them as well.
His driving was so erratic that my daughter began feeling ill-we told him on several occasions without any response. When she finally vomited, he pulled over. Didn't offer to help, of course.
We asked him how far of a walk it was to the hotel and he stated 10 minutes, Myself, my husband and I got out to walk while the others stayed in the van with the luggage. Come to find out, we were 1.7 miles away from the hotel-not 10 minutes. He had not given accurate directions either. Thankfully, we met up with a nice bus driver who helped us with directions. Over an hour later, we walked into our hotel. My father texted us during our walk saying they had driven another 20 minutes before arriving at the hotel.
When I got on the website to review our trip, I was unable to do so. Wonder why?!
There are plenty of other great services-please use someone else!

June 10, 2016
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

I would like to unreservedly apologise for the driver’s despicable behaviour.

Let me assure you that we do take negative feedback regarding any aspect of our service extremely seriously, and highly encourage feedback both good and bad.

Drivers are licensed by a Transport for London department, The Public Carriage Office. It is on the basis of this license that they are recruited.

They are self-employed and work according to the rules and procedures that we detail, sometimes however they fail to follow those guidelines.

We cannot in any way excuse his behaviour or his actions. The driver has been suspended due to your comments and will have to provide a statement detailing his actions.

Subject to his statement, your feedback and dispatch information a decision will be reached concerning his tenure with our organisation.

Currently the implications of your comments suggest termination of his tenure at the earliest, however we do have a procedure that need to be followed.

If you do however feel that you would like to take the matter to a higher authority I have listed a link to the Public Carriage Office website they are the authorities in charge of Private Hire Operators and they are also the Authority that licenses drivers to enable them to work for companies such as ours.

The direct link for them is: https://www.tfl.gov.uk/forms/12396.aspx

In fact, I would actively encourage you to do so.

Drivers who provide such types of service not only let down themselves down but also give customers an entirely negative view of the company, and should not have the privilege of collecting paying passengers.

I would also like to assure you that the vast majority of our drivers do provide a superior service.

This complaint will be kept on file for the future perusal of the Public Carriage Office.

Once again I would like to apologise for the distress caused.

Rated 5 out of 5 stars

Airport transfer

I would not hesitate to use Exclusive Airports. The driver was on time, friendly and very professional. The car was clean and in great condition. It was a very good experience.

October 29, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

It’s great to hear that everything went well. Thank you.

Rated 5 out of 5 stars

Great Service!

Overall, I would certainly recommend this company.

September 21, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you.

Rated 5 out of 5 stars

Great experience

Everything was great for our transfer from Heathrow. Communication up to and including the day of our arrival was good. Our driver was waiting for us early, and we received a phone call upon landing to let us know where to go.

Our driver got us to our destination quickly and safely. We would use this service again.

September 20, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for your positive comments. It really is encouraging and helps to make sure that we deliver the best possible service.

Advertisement
Rated 5 out of 5 stars

Great service, highly recommend.

Driver arrived at requested time inside terminal for pickup at Heathrow Airport. Friendly driver. We ordered a cheaper option estate car, but he arrived in a mpv, which was a more expensive option, so that was a pleasant surprise to be upgraded in size, which meant more space to stretch and put all the luggage. I have used this company before, and already pre-booked my next return trip with them. Prices are good, and website is very easy to use and get instant quotes.

September 14, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

We aim to deliver a professional yet economical service to our passengers. Great to hear that we achieved our goal. Thank you for the review.

Rated 5 out of 5 stars

Good value for money

I have used Exclusive Airports on two occasions, once from Gatwick to N12, and then from N12 to Stansted. In both occasions I received a very good customer service for very competitive prices. Drivers were courteous, professional and on time. I would recommend.

September 4, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Glad to know everything went well.

Rated 5 out of 5 stars

Great service

Our flight was delayed 13 hrs getting into Heathrow, the Exclusive Airport driver arrived as booked, 90 minutes after landing, no hassles and no problems whatsoever, and he took us directly to our London hotel - we will definitely use this service again

September 4, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you, I will pass on your comments to the rest of the team.

Rated 5 out of 5 stars

GOOD SERVICE & PROFESSIONAL

I went with my family on vacations to London, and we used Exclusive Airports two times (Heathrow- London and London-Gawith).
Both cases, drives were professionals & courteous, also I changed, same day, the pick-up time and the helpdesk response was quickly and efficient to adapt it to my requirements.
Really, I recommend this service!!. They are very efficient & easy to book by website.

September 2, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

We are glad to hear that your journey with us was a memorable one! Looking forward to seeing you again soon.

Advertisement
Rated 5 out of 5 stars

Prompt and courteous

Interaction with exclusive airports was excellent. Driver arrived on time at designated pick up point and dropped me off exactly where needed. Very professional. Car was clean.

September 1, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you, your comments have been relayed to the team.

Rated 5 out of 5 stars

Carefree Airport Transport

Exclusive Airports is a great company to deal with. Easy access via phone, timely pick-up, courteous and professional drivers.

August 28, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

It’s great to hear that everything went well. Thank you.

Rated 5 out of 5 stars

Best Choice of Transportation Between Airport and City

I have had a really great experience transporting from Heathrow Airport to Central London with Exclusive Airports. The vehicle was new, clean and able to accomodate all of my luggage. The driver was really friendly and polite. I would really reccomend anyone travelling between the airport and the city to try out Exclusive Airports.

August 25, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for your posting, and your recommendation. It keeps us motivated to make sure that we deliver the best possible service consistently.

Rated 5 out of 5 stars

Great service

Easy online booking system, received the invoice straight away and driver was waiting on arrival and very polite. Couldn't ask for a better service

August 25, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for your feedback, it really is encouraging when we see such positive comments about the service we provide.

Advertisement
Rated 5 out of 5 stars

Reliable & Trustworthy

The Exclusive Airports vehicle arrived at our home on time, the car (VW) was clean & comfy, and the driver was courteous. The cost was very reasonable - we also save by pre-paying.
Some friends arriving from Overseas first time also told us of their most positive experiences.
Highly Recommended !

August 25, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Your positive feedback is highly appreciated, we look forward to sustain your trust and business on all your upcoming journey`s with us.

Rated 5 out of 5 stars

11/6 battersea to Term 5 LHR

early morning transfer - driver on time and courteous - nice car and he monitored traffic problems all the time - there was an accident on m4 but he chose the fastest route and we got there with little delay - well done.

August 19, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you and we are glad to hear that the driver was able to provide a prompt service.

Rated 5 out of 5 stars

Reliable Sevice, Courteous Drivers

Stumbled across this company a few years ago when looking for an affordable airport transfer service. Was a bit doubtful at first due to the low price, but have been using every year since then.
The standard of the vehicles have always met or exceeded our expectations; drivers are friendly, courteous and professional. Never had a problem with online payment in advance which result in even cheaper prices, and they always email you a booking confirmation.
All in all, highly recommended.

August 19, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for sharing your candid feedback, I am very happy to hear that our staff and service consistently meet your needs and expectations.

Rated 5 out of 5 stars

Comfortable and Reliable service

Driver arrived at the hotel earlier than scheduled. Courteous and helpful with luggage. Car was new and comfortable. A pleasant ride to Heathrow!

August 16, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for your review, I have passed on your comments to our team. It's always good to know that we are doing things right.

Advertisement
Rated 5 out of 5 stars

Efficient service, not only online quoting and booking but of course driver arriving on time and delivering us to destination.

Great service as it makes the process of getting a one-off quote and booking much simpler than the rest (who don't publish prices and force you into an email conversation)
The important piece is of course arriving on time and delivering safely which was accomplished without fuss. I recommend.

August 3, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Your positive feedback is highly appreciated, this have been relayed onto the drivers and the rest of the team. It's always good to know that we are doing things right.

Rated 5 out of 5 stars

Always prompt and polite

I have used Exclusive Airports for many years now and never have had a bad experience. Drivers always arrive on time and always ready to help with luggage. They are always my number 1 choice when making trips to and from the airport

I have recommended them to many friends and family who in turn have recommended them to others.

July 31, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

It's great to hear such positive comments. Thank you ;-)

Rated 5 out of 5 stars

The only transfer service you will need

The only transfer service you will need. Exclusive airport - easy to contact, the price is right, the service was outstanding.

July 15, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for your candid feedback and we are pleased that you enjoyed our service. We hope to serve you the same if not better in the near future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look