Jamal Shah or Jay Shah decided to bully me on the phone and began to threaten me with cancelling a car that was en route to pick up my elderly mother from the airport. He cancelled the car but then re... See more
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I have been using them for around 6 years. However, they have become very greedy of late and outsource their taxi contract to unprofessional drivers. The taxi will be stinking of smoke everytime. We h... See more
Flawed company with poor customer service. Avoid. Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn... See more
Company replied
Driver decided he had waited to long and left without informing me. Support line acknowledges it is the driver's fault but 1. can't find another driver and 2. can't process a refund and requested me t... See more
Company details
Information provided by various external sources
We specialise in airport transfer service. We can provide you with a chauffeur driven car to and from all major London airports. The airports include Heathrow, Gatwick, Stansted, Luton and City airport.!
Contact info
Coles Green Road, NW2 7HD, London, United Kingdom
- 0203 004 5032
- webmaster@exclusiveairports.com
- exclusiveairports.com
No recent history of asking for reviews
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Nearly missed my flight- twice!!
When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

Reply from Exclusive Airports
2 HOURS LATE, RUDE, INCONSIDERATE and ERRATIC driving!
Please, do not use this service despite the overwhelming good reviews! I was deceived by that and chose this company to pick up my family on our first vacation to London.
I will be brief; we landed on time and the driver did not meet up with us for over 2 hours and many phone calls later. I tried calling the company-it would pick up but disconnect immediately. Had the airport concierge try and they got the same result. The company did call me to find out where we were-exactly where we were told to be. We were standing in the area where other drivers were meeting their clients-our driver was no where to be found.
When he finally showed up, he was rude, complaining that he had been waiting for this job since 11:00 (he showed up at 1320) and didn't offer to help with any of our luggage. Walked ahead of us, never looking back. I asked if my daughter could ride up front as she gets car sick sometimes, he said no. His personal items were all over the front seat and he had put a carry on onto the floor board-"I'm already accommodating you."
Picked up my father and his wife at their terminal-which was another big fiasco for our driver even though this was the original order. He was rude to them as well.
His driving was so erratic that my daughter began feeling ill-we told him on several occasions without any response. When she finally vomited, he pulled over. Didn't offer to help, of course.
We asked him how far of a walk it was to the hotel and he stated 10 minutes, Myself, my husband and I got out to walk while the others stayed in the van with the luggage. Come to find out, we were 1.7 miles away from the hotel-not 10 minutes. He had not given accurate directions either. Thankfully, we met up with a nice bus driver who helped us with directions. Over an hour later, we walked into our hotel. My father texted us during our walk saying they had driven another 20 minutes before arriving at the hotel.
When I got on the website to review our trip, I was unable to do so. Wonder why?!
There are plenty of other great services-please use someone else!

Reply from Exclusive Airports
Airport transfer
I would not hesitate to use Exclusive Airports. The driver was on time, friendly and very professional. The car was clean and in great condition. It was a very good experience.

Reply from Exclusive Airports

Reply from Exclusive Airports
Great experience
Everything was great for our transfer from Heathrow. Communication up to and including the day of our arrival was good. Our driver was waiting for us early, and we received a phone call upon landing to let us know where to go.
Our driver got us to our destination quickly and safely. We would use this service again.

Reply from Exclusive Airports
Great service, highly recommend.
Driver arrived at requested time inside terminal for pickup at Heathrow Airport. Friendly driver. We ordered a cheaper option estate car, but he arrived in a mpv, which was a more expensive option, so that was a pleasant surprise to be upgraded in size, which meant more space to stretch and put all the luggage. I have used this company before, and already pre-booked my next return trip with them. Prices are good, and website is very easy to use and get instant quotes.

Reply from Exclusive Airports
Good value for money
I have used Exclusive Airports on two occasions, once from Gatwick to N12, and then from N12 to Stansted. In both occasions I received a very good customer service for very competitive prices. Drivers were courteous, professional and on time. I would recommend.

Reply from Exclusive Airports
Great service
Our flight was delayed 13 hrs getting into Heathrow, the Exclusive Airport driver arrived as booked, 90 minutes after landing, no hassles and no problems whatsoever, and he took us directly to our London hotel - we will definitely use this service again

Reply from Exclusive Airports
GOOD SERVICE & PROFESSIONAL
I went with my family on vacations to London, and we used Exclusive Airports two times (Heathrow- London and London-Gawith).
Both cases, drives were professionals & courteous, also I changed, same day, the pick-up time and the helpdesk response was quickly and efficient to adapt it to my requirements.
Really, I recommend this service!!. They are very efficient & easy to book by website.

Reply from Exclusive Airports
Prompt and courteous
Interaction with exclusive airports was excellent. Driver arrived on time at designated pick up point and dropped me off exactly where needed. Very professional. Car was clean.

Reply from Exclusive Airports
Carefree Airport Transport
Exclusive Airports is a great company to deal with. Easy access via phone, timely pick-up, courteous and professional drivers.

Reply from Exclusive Airports
Best Choice of Transportation Between Airport and City
I have had a really great experience transporting from Heathrow Airport to Central London with Exclusive Airports. The vehicle was new, clean and able to accomodate all of my luggage. The driver was really friendly and polite. I would really reccomend anyone travelling between the airport and the city to try out Exclusive Airports.

Reply from Exclusive Airports
Great service
Easy online booking system, received the invoice straight away and driver was waiting on arrival and very polite. Couldn't ask for a better service

Reply from Exclusive Airports
Reliable & Trustworthy
The Exclusive Airports vehicle arrived at our home on time, the car (VW) was clean & comfy, and the driver was courteous. The cost was very reasonable - we also save by pre-paying.
Some friends arriving from Overseas first time also told us of their most positive experiences.
Highly Recommended !

Reply from Exclusive Airports
11/6 battersea to Term 5 LHR
early morning transfer - driver on time and courteous - nice car and he monitored traffic problems all the time - there was an accident on m4 but he chose the fastest route and we got there with little delay - well done.

Reply from Exclusive Airports
Reliable Sevice, Courteous Drivers
Stumbled across this company a few years ago when looking for an affordable airport transfer service. Was a bit doubtful at first due to the low price, but have been using every year since then.
The standard of the vehicles have always met or exceeded our expectations; drivers are friendly, courteous and professional. Never had a problem with online payment in advance which result in even cheaper prices, and they always email you a booking confirmation.
All in all, highly recommended.

Reply from Exclusive Airports
Comfortable and Reliable service
Driver arrived at the hotel earlier than scheduled. Courteous and helpful with luggage. Car was new and comfortable. A pleasant ride to Heathrow!

Reply from Exclusive Airports
Efficient service, not only online quoting and booking but of course driver arriving on time and delivering us to destination.
Great service as it makes the process of getting a one-off quote and booking much simpler than the rest (who don't publish prices and force you into an email conversation)
The important piece is of course arriving on time and delivering safely which was accomplished without fuss. I recommend.

Reply from Exclusive Airports
Always prompt and polite
I have used Exclusive Airports for many years now and never have had a bad experience. Drivers always arrive on time and always ready to help with luggage. They are always my number 1 choice when making trips to and from the airport
I have recommended them to many friends and family who in turn have recommended them to others.

Reply from Exclusive Airports
The only transfer service you will need
The only transfer service you will need. Exclusive airport - easy to contact, the price is right, the service was outstanding.

Reply from Exclusive Airports
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