Exclusive Sports Reviews 

56
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Very happy with my trainers . Super fast delivery & great price . Will be buying off you again. Thank you. Highly recommend

Rated 4 out of 5 stars

Ordered paid of Addidas OG samba arrived within 48 hours ! Sadly they were too small and re ordered another paid that arrived within 24hrs! Full refund to be issued on original pair as soon as they... See more

Rated 1 out of 5 stars

Interesting to see another issue with converse high tops. Bought pair and after 4 weeks eyelets for laces came off. Reported to Exclusive Sports by email and phone and never heard another word. Buyers... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

We are a small family run online sportswear retail company. Providing our customers with excellent customer service and good value for money is our main priority! We offer free tracked standard delivery on all orders and accept a wide range of payment options to provide our customers with the most pleasant buying experience possible.


Contact info

3.5

Average

TrustScore 3.5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(56)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

FAKE SHOES

I bought a pair of converse all star high tops and could immediately tell they were fake as they were too bright and the logo patch was badly stitched. When I held them next to my other pair of the same size (bought from Converse) they were around 4cm bigger.

They did refund quickly, however this cost me 9.95, I paid for tracking as I didn’t trust a company which sells fake shoes. They don’t give you a QR code like most companies, you have to pay to return/exchange yourself.

Needs reporting to Trading Standards/ASA.

May 31, 2024
Unprompted review
Exclusive Sports logo

Reply from Exclusive Sports

We are sorry you were unhappy with the service you received. However, we can confirm these are 100% genuine as they were sourced from Converse directly. Although we offer free postage and free exchanges, free returns are not something we offer at this time.
Best regards, Arron, Exclusive Sports

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Rated 5 out of 5 stars

Ordered on Sunday and converse arrived…

Ordered on Sunday and converse arrived today!
10/10 service thank you.
Would highly recommend super fast delivery.

May 14, 2024
Unprompted review
Exclusive Sports logo

Reply from Exclusive Sports

Hi, Thank you for your review, we greatly appreciate the honest feedback! We hope to hear from you again soon.
Best regards, Arron, Exclusive Sports

Rated 1 out of 5 stars

Knockoff replicas

Bought a pair of adidas sambas here last year and was quite suspicious of them however assumed the site was legit due to reviews and payment facilities available (PayPal etc). Upon comparing them to other Samba’s in stores like JD & adidas I realised that they are replicas and not the real deal. Avoid this company at all costs.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service
Initial converse came out quickly, but they were too big
I returned them
Had very good email communication with them and they exchange them for the size down

March 26, 2024
Unprompted review
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Reply from Exclusive Sports

Hi, Thank you for your review, we greatly appreciate the honest feedback! Providing a good customer service is always top of our agenda. We hope to hear from you again soon. Best regards, Arron, Exclusive Sports

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Rated 5 out of 5 stars

Ted Baker dark brown men’s everyday holdall bag

Purchased a Ted baker everyday Mens hold-all bag.
Super fast delivery and saved myself a great deal of money compared to the Ted Baker Site.
Lovely bag perfect for what it’s needed for.
Great customer service, More than happy to recommend and will be a returning customer
Thank you

February 3, 2024
Unprompted review
Exclusive Sports logo

Reply from Exclusive Sports

Hi, Thank you for your review, we greatly appreciate the honest feedback! We hope to hear from you again soon. Best regards, Arron, Exclusive Sports

Rated 5 out of 5 stars

Very helpful and prompt with enquiry…

Very helpful and prompt with enquiry about the colour of a product ahead of purchasing. I placed the order and received it the following day.
A great price, a great product and a great experience
Thankyou

January 17, 2024
Unprompted review
Exclusive Sports logo

Reply from Exclusive Sports

Hi, Thank you for your review, we greatly appreciate the honest feedback! We hope to hear from you again soon. Best regards, Arron, Exclusive Sports

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always . This is the 6th pair of air force’s I’ve bought from this company . Quick delivery, great trainers & great price . Thank you 🤩

January 10, 2024
Unprompted review
Exclusive Sports logo

Reply from Exclusive Sports

Hi, Thank you for your review, we greatly appreciate the honest feedback! We hope to hear from you again soon.
Best regards, Arron, Exclusive Sports

Rated 1 out of 5 stars

AVOID THIS COMPANY

I bought some Nike Airmax 270. After 3 weeks of only wearing them a handful of times the colour started fading off the Nike logos and the little Nike logo on the strap started peeling off. Contacted customer support and they completely ignored me. There is a high possibility this company sells replicas as upon comparing the trainers I purchased to my other pairs of Airmax 270 I have there was a few differences you can notice between the pairs. AVOID!!!!!

November 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Recently made a purchase

Recently made a purchase. I was initially worried due to the negative reviews but took my chances. Mike has been super helpful as there was an initial pending payment via PayPal which I managed to sort via them. Mike was quick to let me know that the order was being processed and the items arrived within a few days afterward. Top service and not entirely sure what the negative reviews are about as everything received is legit. Thanks for your prompt service :)

December 19, 2023
Unprompted review
Rated 4 out of 5 stars

Ordered paid of Addidas OG samba…

Ordered paid of Addidas OG samba arrived within 48 hours ! Sadly they were too small and re ordered another paid that arrived within 24hrs!
Full refund to be issued on original pair as soon as they receive them on my tracked return.
Quality looks fine and genuine to me , will write another report as soon as my refund is issued

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Fake products

They sell fake sneakers. I bought Samba OG size 8 and the quality is definitely fake. I called their customer service and the guy said that they sell legitimate trainers and approved by some legit company and they get their stocks to a reliable source. Ive sourced my way and did a legit check to Legit Check app and the results are replicas. This company is lying to their customers by saying that they sell legit sneakers. Please avoid them.

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I wish I had reviewed Trustpilot before purchasing from this store! I have had exactly the same issue as several people are reporting on here. I ordered some Nike Air Force 1 07 Lx Low Mens Black Trainers from this site. In less than 6 months, the soles of the trainers have disintegrated. At first I thought it was an issue with the trainer, but as I have never had issues with Nike trainers before and having read some of the other reviews, I now think that they may have been fake. I've contacted Exclusive Sports several times for help (I wanted a proof of purchase/invoice so that I could take this up with Nike), but I've had no response. Now seeing other people's reviews/experiences, I think there may be something wrong with this website.

April 21, 2023
Unprompted review
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Rated 1 out of 5 stars

Fake Nike Air Force One

I'm certain the pair of Nike Air Force One trainers I purchased from this company are FAKE - I have had many pairs of of AF1s over the years and they last really well. These have disintegrated after a very small amount of time and have not worn well at all. I am going to report this suspicious activity to PayPal & to Nike. At a glance they looked good so be warned! They were also very heavy compared to an identical pair of real nike trainers. VERY DODGY.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Despite the negative reviews about delivery. My converse shoes arrived in 48hrs of ordering … thank you.

September 30, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid for your own sanity!!

I’ve ordered trainers for my holiday based on their website stating next day delivery. 4 days later I am still waiting and I can’t get hold of anyone. No reply to email either. Now I’m leaving for holiday with no trainers and no money to buy more as I can’t even request a refund. Just AVOID for your own sanity!!!

September 21, 2023
Unprompted review
Rated 1 out of 5 stars

Wrong product received and no answer from customer service

Would never recommend to anyone, I ordered from this company over a week ago I received the wrong product so I have emailed them asking for help with what steps to take next, included photos. No answer from this company what so ever. Atrocious customer service. Still haven’t received a reply or even a notice that they have received my email, I even submitted one through the contact us part on the website.

September 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Fake trainers

Received no reply to emails and trainers are clearly fake, avoid at all costs

July 15, 2023
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Ordered a pair of adidas samba OG in a UK8. I received a UK7 which weren’t even showing as a size in stock, I contacted the company via the email address on their website asking for a return authorisation and to confirm whether they did actually have a UK8 in stock before I placed a further order.

I received no reply to the email therefore contacted them via the contact form on the website - again no reply!

I have had to sell the pair of size 7 trainers on Vinted and bought the correct size directly from adidas. Would not recommend the company and will not use them again!

August 6, 2023
Unprompted review

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