Engineer takes out old router, it takes 7 phone calls & 6 visits to shop to get the old router sent back, Customer service, sorted the problem out. gave me a months credit, very polite lady on t... See more
Company replied
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See what reviewers are saying
Early to say yet as we’ve only been with the company for a month and a half but up to now, everything seems to be operating fine.
Company replied
Many thanks to Max Lockwood! Very friendly he lead me through the "technic jungle" and helped to find the perfect solution for me. Also thanks for yr patience, Max and managing the installation during... See more
Company replied
Really bad internet with Wimax. Dropping the whole connection or really slow, less than 1 mbit. Trying to contact customer service is terrible. After waiting 18 minutes they disconnected the call.... See more
Company replied
Company details
About Excom
Written by the company
Excom | Fibra · Móvil · Televisión
Somos un operador de proximidad en constante crecimiento, con más de 25 años de experiencia en el sector de las Telecomunicaciones, ofreciendo soluciones de conectividad para personas y empresas que valoran el trato cercano, la transparencia y un servicio que responde.
Ofrecemos conectividad mediante Fibra Óptica FTTH, además de servicios de Telefonía Móvil y Fija. Contamos con paquetes de Fibra + Móviles que permiten un ahorro considerable en la factura mensual, líneas con llamadas Internacionales, así como líneas adicionales con precios muy competitivos. Desde hace más de un año también ofrecemos Televisión Excom, con una amplia oferta de canales para todos los públicos.
En los últimos años hemos crecido de forma significativa, llevando nuestro modelo de cercanía, calidad de servicio y precios competitivos a todo el territorio nacional, sin perder el trato humano que nos diferencia. Nuestro objetivo es ofrecerte la calidad de los grandes con la cercanía de los pequeños, mejorando cada día gracias al feedback de nuestros clientes.
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Contact info
Av. de Bruselas, 16, 1 izq., 28100, Alcobendas, Spain
- 917 839 000
- info@excom.es
- excom.es
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Excom
Thank you very much for your review.
We’re glad to hear that your TV service is working well overall.
We truly appreciate your feedback and your trust in us.
we never had a problem would be nice if…
we never had a problem would be nice if there was catch up on the tv
February 12, 2026
Reply from Excom
Thank you very much for your review.
We’re pleased to hear that you’ve never had any problems with the service.
We also appreciate your suggestion about adding catch-up TV. We’ll pass this on as a potential improvement.
Thank you for your trust and feedback.
Quick install & reasonable service
Initial install was very quick thank you, but there was then a wait for he service to begin.
We were away on holiday when there was a service outage so that did not affect us however it seems a less strong signal now than it was. I have not yet reported this to anyone.
January 13, 2026
Reply from Excom
Thank you for your feedback.
We’re pleased to hear that the initial installation was completed quickly. We apologise for the delay in the service activation afterwards.
We understand your concern about the signal seeming weaker now. Even if you haven’t reported it yet, we’d be happy to check your connection and make sure everything is working at the expected level.
Please contact us and we will review this for you as soon as possible.
90% of the time the service is good
90% of the time the service is good, every now and again it drops out. I would recommend.
February 27, 2026
Reply from Excom
Thank you very much for your review.
We’re glad to hear that the service works well most of the time and that you would recommend us.
We understand that occasional dropouts can be frustrating, and we’d be happy to review your connection to help improve its stability.
Thank you for your trust and feedback.
Reply from Excom
Thank you very much for your review.
We’re glad to hear that we were quick to respond to your request.
We’ll continue working to provide fast and efficient support whenever you need it.
Reply from Excom
Thank you very much for your review, Charles.
We’re glad to hear that you found our phone assistance really helpful.
We’ll continue working to provide clear and effective support whenever you need it.
Un servicio confiable
February 24, 2026
Reply from Excom
Hola Margaret. Muchas gracias por tu valoración.
Nos alegra saber que consideras nuestro servicio confiable.
Seguiremos trabajando para mantener esa confianza cada día. Gracias por elegirnos.
Good quality broadband
Good quality broadband with fast, reliable speeds. Connection is stable and works well for streaming and everyday use. Very satisfied with the service.
February 24, 2026
Reply from Excom
Thank you very much for your review.
We’re delighted to hear that you’re enjoying fast, reliable speeds and a stable connection for streaming and everyday use.
Your satisfaction means a lot to us. Thank you for your trust and support.
Reply from Excom
Buenos días, Lisbeth. Muchas gracias por tu valoración.
Nos alegra saber que el servicio funciona siempre correctamente y que te resulta fácil activarlo y desactivarlo cuando lo necesitas.
Seguiremos trabajando para mantener esa comodidad y fiabilidad. Gracias por confiar en nosotros.
Very friendly and helpful
Very friendly and helpful.
Has given a good solution for my problem.
February 23, 2026
Reply from Excom
Thank you very much for your review, Heirman!
We’re glad to hear that you found our team friendly and helpful, and that we were able to provide a good solution to your problem.
We truly appreciate your trust and support.
Very good for non residents and residents.
Very good for non residents as you can activate/deactivate the supply by emai,l and the cost whilst deactivated is reasonable. When ever I have had a problem with the service it is attended to quickly.
February 23, 2026
Reply from Excom
Thank you very much for your detailed review.
We’re really pleased to hear that our service works well for both residents and non-residents, and that the activation/deactivation process by email is convenient for you.
It’s also great to know that when you’ve needed assistance, the issue has been handled quickly.
We truly appreciate your trust and will continue working to provide a flexible and reliable service.
Very prompt and efficent and replied in…
Very prompt and efficent and replied in English !
February 23, 2026
Reply from Excom
Thank you very much for your review, Tim!
We’re glad to hear that you found our service prompt and efficient, and that we were able to assist you in English.
We truly appreciate your feedback and your trust in us.
Dependable WiFi when required
I use it on a holiday term arrangement and have never experienced any problems. The WiFi is activated when I require it and I have never had any problems.
December 6, 2025
Reply from Excom
Thank you very much for your review, Helen.
We’re delighted to hear that our WiFi service works reliably for you, especially with your holiday-term arrangement.
It’s great to know that activation runs smoothly whenever you need it. Thank you for your continued trust and confidence in us.
COULD DO BETTER
The internet is good most of the time but you're billing department get mu payment wrong for 3 months in a row Not happy
January 29, 2026
Reply from Excom
Thank you for your feedback, Slim.
We’re glad to hear that the internet service works well most of the time, but we sincerely apologise for the repeated billing mistakes. We completely understand how frustrating that must be, especially over several months.
We would like to review your account in detail to correct any errors and ensure this does not happen again.
We will contact you to investigate this properly and resolve it as soon as possible.
I have never been able to find a way to…
I have never been able to find a way to start or stop my wifi on and off online.
February 20, 2026
Reply from Excom
Thank you for your feedback, Anthony.
We understand how important it is to be able to manage your Wi-Fi easily.
In most cases, Wi-Fi can be turned on or off directly from the router settings (usually by accessing it through your browser using the router’s IP address). If you’re unsure how to do this, we’d be happy to guide you step by step.
Please contact us and we’ll help you set it up or check if your router model allows remote management.
Reply from Excom
Thank you very much for your review!
We’re delighted to hear that you find our service fast and reliable.
Your recommendation truly means a lot to us. Thank you for your trust and support!
Just a very helpful company ..and the…
Just a very helpful company ..and the man at the satalite station la marina is most help ful .
February 28, 2025
Reply from Excom
Thank you very much for your kind words!
We’re delighted to hear that you found our company helpful, and we’ll be sure to pass your compliments on to our colleague at the La Marina satellite station.
We truly appreciate your trust and support.
Great customer service and team member…
Great customer service and team member spoke excellent English which helped with my query. Thank you
February 12, 2026
Reply from Excom
Thank you very much for your review, Sandra. We’re delighted to hear that you had a great experience with our customer service and that our team member could assist you clearly in English. We truly appreciate your kind words and your trust in us!
Good job
Just had cable fitted plus we got two mobile phones package perfect service blas in the camposol office solved a problem for us and did a great job 👏👏
December 17, 2025
Reply from Excom
We’re glad to hear that the cable installation and the two-mobile package went perfectly. It’s great to know that Blas from the Camposol office was able to solve your issue and did a great job 👏👏. We’ll be sure to pass on your kind words. Thanks for choosing us!
Reply from Excom
Thank you very much for your review 😊
We’re glad to hear you found our service very helpful and of high quality. Thank you for choosing us!
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