Exfigure Reviews 

142
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting that figures arrive new, authentic, and in perfect condition, often exceeding expectations. The delivery service is consistently highlighted for its speed and efficiency, with many reviewers receiving their orders faster than anticipated. Reviewers also commend the excellent customer service, citing quick responses, helpfulness, and a professional approach to resolving issues. However, some customers also noted occasional issues with packaging, where boxes arrived with minor dents or lacked sufficient protective wrapping. A few other people also felt that older release figures sometimes arrived with damage to the box or the figure itself, which they attributed to long-term storage conditions.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the authenticity and condition of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving figures in perfect... See more

Delivery service

Users describe positive interactions with delivery service, often praising fast delivery and careful... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a willingness to reorder... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an action figure of Megumi Kato because I couldnt find her anywhere else (with competitive prices, brand new one and good delivery time). The action figure was perfect, sealed and very well p... See more

Rated 5 out of 5 stars

I was a bit worried if it was real because there where figurines i couldnt find anywhere else but decided to take a chance. But i’m really happy. The shipping time took a few weeks but thats expected... See more

Rated 5 out of 5 stars

Communication, order, payment, delivery time, everything is perfect. I ordered 2 times, very expensive collector’s items. They all were delivered way faster than I thought and came here in perfect co... See more

Rated 5 out of 5 stars

Ordered two Figures there that I could not get anywhere else. Both arrived in the course of 14-20 days in Germany, which is quite good, I guess. The packaging was okay, but Not perfectly exe... See more


Company details

  1. Toy Store

Written by the company

Exfigure is on a mission to provide authentic figure to customers love anime figure around the world. We promise that all the figures we sell are authentic, authentic, and authentic ! ! ! All customers are guaranteed a secure online shopping experience and shop with confidence. We offer free shipping for every order. Global express is expected to arrive in 10-25 working days.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(142)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

This was my first time buying from Exfigure, and yes I did face some issues due to personal reasons. But what made the entire experience good is the constant assistance from Exfigure as they replied to my every question from time to time,and guided me through and through. So,yes,overall I had a good experience!

June 18, 2023
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Rated 5 out of 5 stars

Free shipping

Exfigure has an amazing customer service which helps a lot when you have questions about your order. The free shipping is also a huge advantage.

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Legitimate Shop!

Ordering from a new website always makes me a little nervous, but they definitely sell legitimate products! Free shipping appeals to me. The figure arrived in the US in perfect condition within 2 weeks. Recommended.

April 9, 2023
Rated 5 out of 5 stars

They are authorized resellers.

They are authorized resellers.
I purchased 3 times from Exfigure and the first time took 6 weeks to arrive,but the second and third time only need 2-3 weeks.
They value customer feedback and constantly improve,which is highly recommended.

January 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Free shipping is quite good since…

Free shipping is quite good since shipping is really expensive now.The figures are genuine and answers to questions are quick.Though sending takes some time but arrive quickly totally i recommend.

June 9, 2022
Unprompted review
Show reviews in all languages. (142 reviews)

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