Pros: (10 Months in Annual service Contract) it helps with lags Has a Varity of games it boost. Has good system features to help boost game and system. Cons: - Customer support not 24/7 -... See more
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Review summary
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Based on these reviews
In the past Exitlag worked very well. After I changed my ISP it didnt work that well anymore which is fine. I canceled membership but sadly they charged again (was using 6-month plan) After opening... See more
Company replied
Considering that I only had a three-day free trial of the program, I really don't want to write a bad review. I must admit that while the FPS boost does work (at least on my PC), it falls short of its... See more
Company replied
For a product that supposed to fix lags and network stability, I got huge spikes of 3 seconds during prime time, which results in instant death. So, without exitlag i have 100ms constantly, with... See more
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Company details
Written by the company
You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/
Contact info
United States
- support@exitlag.com
- exitlag.com
3.4
Average
383 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very quick to resolve my issue and very…
Very quick to resolve my issue and very friendly.
February 26, 2026
Unprompted review
Reply from ExitLag
Thank you for your amazing feedback!
We’re really glad to hear that your issue was resolved quickly and that you had a friendly experience with our team. Providing fast and efficient support is always our priority.
If you ever need anything else, we’ll be here for you!
Best regards,
ExitLag Team
I had paid for their first month and…
I had paid for their first month and had the amount deducted from my debit card yet Exitlag will not credit me the 30 days on my account. To be fair, I have raised a ticket with their support team and after 2 days, still no response with the account and no credit either. Disappointed.
February 20, 2026
Unprompted review
Reply from ExitLag
Thank you for your feedback, and we’re sorry to hear about your experience.
In situations where a payment has been completed but the service is not activated immediately, this is usually related to the payment confirmation process, which may take some time depending on the payment method used. Since you’ve already contacted our support team, please rest assured that your request will be reviewed as soon as possible so we can either activate the service or assist you further if needed.
Best regards,
ExitLag Team
They don't value customer service.
They don't value customer service.
I'm in the same situation as many of these reviewers, where I was charged for unintended periods.
Upon cancelling, after I was charged, I lost any premium benefits that I already paid for in that period, and I didn't get any money back.
The service didn't provide any improvements, and made my ping/performance worse in every case.
February 23, 2026
Unprompted review
Reply from ExitLag
Thank you for sharing your experience.
We would like to clarify that our service operates on a recurring subscription basis. As stated during the checkout process, subscriptions renew automatically at the end of each billing cycle unless canceled in advance.
If a subscription is not canceled before the renewal date, the system automatically processes the charge for the next period according to your selected plan.
Regarding the "Scheduled Cancellation" status: this confirms that your subscription has been successfully canceled. You will continue to have full access to the service until the end of your current billing period, and no further charges will be made.
Please feel free to reach out if you need any further assistance managing your account.
Best regards,
ExitLag Team
I tried the free subscription about two…
I tried the free subscription about two years ago, and only recently realized that they had been charging me ever since. Apparently, after the free trial ends, you’re automatically moved to the paid subscription without clearly agreeing to it.
On top of that, the product doesn’t even work properly. In my experience, it didn’t improve my connection at all — if anything, my ping often got worse.
I honestly wouldn’t recommend spending your money on this service. Support wont even return like a litte bit even tho i not used this stuff in like 2 years. GG bad Support who does'nt even want to help you.
February 13, 2026
Unprompted review
Reply from ExitLag
Hello,
Thank you for your feedback.
Our free trial does not automatically convert into a paid subscription once it ends. To continue using the service after the trial period, a paid plan must be manually selected and activated by the user.
As stated during the checkout process, subscriptions renew automatically at the end of each billing cycle unless canceled in advance.
If a subscription is not canceled before the renewal date, the system automatically processes the charge for the next period according to your selected plan.
If you believe there has been any misunderstanding or unexpected charge, our support team is open to reviewing your situation in detail and assisting you accordingly.
Best regards,
ExitLag Team
Please don't waste your money!
Please don't waste your money! First off, if you cancel your subscription, it will continue to bill you for 2 months after that. I tried to cancel it, and it just gave a prompt: "You already have a cancellation request pending" for 2 months! Second, it barely reduces ping in games. It dropped my Fortnite ping with like 3ms and other games too.
Update after reply. I did cancel my subscription in advance months prior. It was a monthly subsrciption and I ended it in December, and I still got billed in February. I did reach out with no replies.
February 12, 2026
Unprompted review
Reply from ExitLag
Hello,
We would like to inform you that this product is a recurring subscription. At the time of purchase, it is clearly stated that the subscription renews automatically at the end of each billing cycle unless it is canceled in advance.
If the subscription is not canceled prior to the renewal date, the system will automatically process the next charge according to the selected plan.
Please feel free to contact us if you need any assistance with managing or canceling your subscription.
Also I would like to clarify that 'scheduled cancellation' means that you've cancelled your subscription, you just will have it till the last day of your billing period.
Best regards,
ExitLag Team
Reply from ExitLag
Thanks for your feedback!!
A VPN worth subscribing to
I subscribed to EXITLAG for a year and used it,
and throughout my entire usage, I found it to be an extremely stable and high-performance VPN.
Plus, their support team always communicated with me in a friendly manner and resolved issues whenever problems arose.
I'd definitely recommend this VPN to others.
February 5, 2026
Unprompted review
Reply from ExitLag
Thank your for your positive feedback! We appreciate it!
Great team and service
Great team and service. don’t listen to other negative words. After a week return money because I didn’t get ping I needed in cs. After canceling my ping was 50% higher on European servers. So it does help. Since I’m in Middle East, outside ping is horrible . So will purchase it again just for Europe servers.
February 5, 2026
Unprompted review
Reply from ExitLag
Thank you for your positive feedback, happy to hear it!
Reply from ExitLag
Thanks!
Game changer!
I was trying to play valorant and always freezing, couldn't make a smooth move to save my life. But with ExitLag on everything changed and I'm being able to even learn more about the game, truly helpful! And I had an issue with payment and the support agents were kind and solved it all!
January 31, 2026
Unprompted review
Reply from ExitLag
Thanks for the positive feedback!! We appreciate it!
It delivers on its promises
It delivers on its promises, and the support team helped me with everything I needed! I highly recommend it
February 2, 2026
Unprompted review
Reply from ExitLag
Thanks for your positive feedback! Our team appreciates it!
ExitLag makes a total difference for me…
ExitLag makes a total difference for me when playing Fortnite. I've tested other tools before, but ExitLag is totally outstanding.
January 15, 2026
Unprompted review
Reply from ExitLag
Thanks for your positive feedback! We're happy to hear it!
Above expectations and significantly…
Above expectations and significantly improves connection performance! The best I’ve ever experienced!
January 23, 2026
Unprompted review
Reply from ExitLag
Thanks for your positive feedback! We're happy to hear it!
The only software that actually works
The only software that actually works. I used to play CS on Wi-Fi and it was basically unplayable, constant teleporting, missing easy shots, pure frustration. After ExitLag, everything changed.
My connection stabilized, my shots started landing, and I could finally enjoy the game and compete.
When I looked it up, I realized ExitLag is the pioneer in this technology. Everyone else just copied what they created.
January 23, 2026
Unprompted review
Reply from ExitLag
Hey there!
Thanks for the feedback and we're happy that ExitLag is helping on your case!
Very bad customer support
Very bad customer support, trying to charge me eventhough i did not have the program installed for months. Also 0 response from the support so i could avoid it. Do not sign up ever.
January 23, 2026
Unprompted review
Reply from ExitLag
Hey there!
Sorry that you felt that way, but ExitLag is a subscription service. If you do not cancel your subscription it will attempt to renew.
Does not work and sneaky billing practices
They charge without it showing up on your statement until way later to stay under the radar was unaware of the subscription and you have to submit a request to cancel. Why cant i just cancel??. Also it doesnt work at all zero improvements to ping and delay dont bother trying
January 7, 2026
Unprompted review
Reply from ExitLag
Hello,
We would like to inform you that this product is a recurring subscription. At the time of purchase, it is clearly stated that the subscription renews automatically at the end of each billing cycle unless it is canceled in advance.
If the subscription is not canceled prior to the renewal date, the system will automatically process the next charge according to the selected plan.
Please feel free to contact us if you need any assistance with managing or canceling your subscription.
Also I would like to clarify that 'scheduled cancellation' means that you've cancelled your subscription, you just will have it till the last day of your billing period.
Best regards,
I think it's fake.
I think it's fake.
I'm confident that the performance gains are fake.
And if they are not those are just workarounds.
The ping either doesn'tchange, or changes sliglty at the cost of crazy packet loss. Any, multiple connections tested.
It's garbage.
January 19, 2026
Unprompted review
Reply from ExitLag
Hello!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :DBut for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Best regards,
Just trying to squeeze out every last cent
Their service is nothing but a scam, constantly making the cancellation process more complicated and providing terrible customer support just to keep squeezing out every last cent. I would never recommend them and I hope to remove every bit of my personal information from this platform, which only knows how to charge you and respond when it’s already too late.
January 18, 2026
Unprompted review
Reply from ExitLag
Hello there,
Could you please reach out to our support so we can remove all the info as requested? Thanks in advance and sorry for the inconvenience.
I wanted to test ExitLag to compare it…
I wanted to test ExitLag to compare it with other similar services I already use. The website offered a 3-day free trial, so I decided to give it a try. I registered, downloaded the app, and started exploring its features. However, when I tried to activate it, I got an error saying my subscription had expired.
Confused, I contacted customer support. They told me that the free trial isn’t available in my region and even implied that I might be trying to scam them just to get the free trial period.
Worst service I’ve ever experienced.
January 12, 2026
Unprompted review
Reply from ExitLag
Hey there!
I am sorry to hear about that. I've requested some information on this ticket in order to be able to understand what happened! Hope to hear from you soon!
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